CE & Skilljar by Gainsight

Has anyone had success with the new AI Tutor feature?I've been testing it out and I'm finding the responses generally unreliable at this point— some answers are inaccurate, and I can't figure out where it's pulling information from to troubleshoot or find a way to improve the responses.A few things I'm trying to understand:- Is it reading caption files? Scanning video content directly? Pulling from course text?- Is anyone using this successfully in production, or are others hitting the same wall?- Is there a way to control or influence what it's trained on that I'm missing?We build software training courses where accuracy really matters, so "close enough" isn't an option. Would love to know if others have found a way to make this new feature work. Thanks!

When a user registers on our site, based on their information they are automatically added into a specific group.  I thought there was a way to limit the number of users who can join a group but may be overlooking it?  Thanks, Matt

 Skilljar March 2026 Spring has sprung and we've packed this month's newsletter with a little bit of everything — product updates, fresh resources, a Product Showcase worth checking out, and an exclusive discount to Pulse.Let's jump in😀  Our Stripe Integration Got A Major UpgradeWe've upgraded our Stripe integration to include Stripe

 Skilljar March 2026 This month we're back with AI enhancements to some of your favorite Release Week features, a new way to keep bot signups out of your domain, and events and community highlights worth checking out. Here's what's landed in March, lucky you.Let’s dive in!😀 AI Enhancements Now Live & AI Tutor Now in Beta We've added A

Hi everyone,We are currently in the process of migrating from Northpass to Skilljar and I wanted to reach out to see if anyone else is going through this right now or has recently completed a similar transition.If you have made this move, I would really appreciate hearing about your experience.How did the migration go overall? Were there any major challenges or things you wish you had done differently?Also, would you recommend making the switch? Any lessons learned or best practices would be incredibly helpful as we plan our rollout.Thanks in advance for any insights you can share!

I found this in release notes from October of 2021But on our end that navigation is sending learners to the full course catalog. We would like this to go to the learner’s dashboard or be able to change the wording if it has to go to the course catalog. I cannot see any way to change this with the template files. Any help would be appreciated.  

Are you ready to create a captivating and branded homepage for your academy? In this post, we'll walk you through the steps to customize your academy homepage within Gainsight CE (F.K.A. Northpass). 🛑 Before you continue, make sure you enable Website and Catalog for this. Why turn this feature on? Read more here: Gainsight CE FAQ Series - Add-Ons: How Do I Create a Course Catalog for Learners? 🛑When Website and Catalog is turned off, the homepage acts as both a homepage and a dashboard. If you prefer to split these functions, then continue rea

Our course Catalogue requires that you apply the filter twice.  When clicking Catalog, there is a Filter option, but the filter/apply does not work on the first try. If you do it once (it doesn't apply) and then go back to the filter and just click APPLY again, it seems to work.Does anyone else have this experience?Thank you!

 Skilljar February 2026 February may be short, but our release list definitely isn’t. We’ve packed this month with meaningful updates, thoughtful improvements, and a few features we think you’re going to love. Here’s what’s new, what’s better, and what you won’t want to miss.Let’s dive in!😀 ICYMI: Skilljar Release Week

I’m trying to get support and the staff member in question promised me a call, never joined it, and is not responding to my messages. I have a bunch of questions on skilljar settings and I need help.

Have you explored how the End-of-Course Screen can help guide your learners throughout their learning experience?  🧠 Tip: This feature is only available for individual courses, not courses within learning paths. You can edit these setting in the specific course settings via the course builder in the End of course screen section (see below) The default end-of-course screen offers basic functionality: a simple congratulations message with options to return to the dashboard or revisit the completed course.

 Skilljar January 2026  We're rounding out the first month of 2026 with a quick roundup of product updates, community insights, and a few resources worth bookmarking. Also, you might notice we shipped a little more than usual this past week 😉 Let’s dive in.  Skilljar Release WeekSkilljar Release Week just wrapped—five feature

Troubleshooting, Best Practices & Next Steps🚧 Please check the status page for information on Skilljar-Salesforce integration before performing any reconnection steps.   Quick Reference Re-authentication URL: https://dashboard.skilljar.com/salesforce Support: support@skilljar.com Step-by-Step Reconnection Instructions

This guide walks you through installing the required packages, authorizing the connection, and backfilling any missing data. Most customers complete the reconnection in about 30 minutes.Our team is always available to help, and you'll find support options at the end of this document.Before You Begin Participants NeededTo complete reconnection smoothly, you'll want the following people available: Role Why Needed

Hi all -I spent a few hours this weekend creating a project that some of you might find useful. I’ve been looking for an in-course AI assistant that embeds directly into your Skilljar LMS courses. As it turns out, the only easy option for Rise courses was via an iframe which wasn’t what I was after.What I built is a floating in-course AI chat widget that allows learners to ask questions about your course. You can upload your course content via the tool (transcripts, lesson text, etc.) and the LLM (Claude, GPT, Gemini) will respond with that context in mind.Here’s the general idea behind how it works:• Select your LLM and enter your API key (Claude, GPT, Gemini).• Upload your course materials (lesson text, videos, transcripts, PDFs).• Set up the widget (title, theme, placement, behavior, guardrails).• Add a single JavaScript snippet to the header of your Skilljar theme.• Scope it to the right e-learning courses - so the chatbot only

OverviewOn January 30th, 2026, Skilljar Academy is migrating from academy.skilljar.com to its own page in Gainsight University education.gainsight.com/page/skilljar. This change brings all Gainsight product education—including Skilljar—under a single domain for a more unified learning experience. Check out our FAQ below and please let us know if you have any questions or concerns.Frequently Asked QuestionsDo I need to create a new account? No. Your account will be migrated using your existing email address. You'll just need to reset your password to activate it on the new platform. However, if your only enrollments are for archived courses, you may need to create a new account. Please reach out to verify if

Regarding the Access Code domain access option, I would love to hear how others are managing the process of getting access codes to learners and guiding them through account setup.I'm curious about:How do you facilitate the process of getting access codes to your learners? (email, onboarding docs, automated way?) How do you explain the signup process to learners who need to use the code? Do you use one universal access code for everyone, or do you create different codes for specific groups/pools of users? What's working well in your process, and what challenges have you encountered?Thanks in advance for sharing your experience!

We’re running a multi-module certification program and have received consistent beta feedback around learner progress visibility and resumption behavior. Specifically: Resume behavior When a learner exits a course partway through a module and returns later, the platform does not return them to where they left off Instead, it restarts the module from the beginning Completion indicators Learners do not see a clear visual indicator of which lessons or modules they’ve completed While there are checkmarks/circles in the navigation, they appear the same for all lessons and don’t clearly signal completion at the lesson or module level Questions: Are either of these behaviors configurable within Skilljar? Have others implemented workarounds (UX patterns, design choices, or structural changes) to improve:

We have a course that has a quiz. We have it set to allow 3 retakes of the quiz. We also have a milestone set that they have to pass with 80% in order to complete the course. However, on the first try of the quiz, if they don’t pass, they don’t have any option to retake the quiz. Can you not have milestones if you want to allow retakes and vice versa? Learners are getting stuck and I can’t see anyway to get past it except for completely resetting all their course progress (not just the quiz). Any suggestions, or is this just not possible in CE (Northpass)?Thanks!

Some users on our Skilljar-powered Academy report embedded YouTube videos displaying this error. They are signed into Skilljar, but this error occurs because they are viewing the embedded YouTube video without being signed into YouTube.Is there anything Skilljar can do to prevent this? YouTube likely identified this traffic as potential bot traffic. Can Skilljar not do anything to convince it otherwise?Do you think advising users to log in to their own YouTube account would be helpful? I’m not sure if the embedded video is aware of whether the user is logged in or not. I will ask them to try for now, but any advice would be appreciated.attn ​@Dean Spalding 

Add a Milestone  Milestones are a helpful way to ensure your learners are engaging with content in the way you need them to. 👀(More FAQs listed at bottom of page on Milestones!) What is a Milestone?Think of milestones as specific metric learners must meet in order to proceed within the course. You can choose to leverage milestones to encourage users to voluntarily engage with the content in a specified manner, or to require users to complete the criteria before they can move forward in a course. Why would I want to use Milestones?Many Gainsight CE (FKA Northpass) clients create milestones tha

During our recent Office Hours, a customer inquired about how to find specific progression and completion data based on their percentage progression. We identified that using the Multiple Course Analysis Report would be best for this: Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day: https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQFiltering out 0% learners:By adjusting the progress filter in the Multiple Course Analysis report from 0–100% to 1–10

Hi GainsightCE community! We’re working on a new badge system/gamification strategy for our internal teams. I’m curious - how do you use badges in GainsightCE? 

We are new to Skilljar and Articulate Rise. We have some very lengthy SCORM content created in Rise that is organized with sections and lessons, but we find that when updates to the content is required, we have to replace the SCORM file and it forces existing learners to start over. What is the best way to handle this. Is it an industry practice to not put all the content in one SCORM but to use multple SCORM packages in a course structure in Skilljar so that progress is not reset?