Training &amp; Certification

Explore Advanced Programs to Enhance Your JO Program Knowledge

Gainsight Admins looking to excel in program creation for Journey Orchestrator. We have some exciting news for you. Introducing the Redesigned Advanced Program - NXT The course explains how admins can build and manage the Advanced Program in Journey Orchestrator. The Advanced Program enables you to create advanced programs more efficiently. It offers a simplified process and adds flexibility. Please note, the Query builder section has now been added to the Redesigned Advanced Program - NXT course. Happy reading and exploring.

33015

AnkurGhoshGainsight Employee ⭐️

Hello everyone!We’re thrilled to share some fantastic news with you all—it's time to enhance your knowledge! We are excited to announce the launch of new and updated courses available in Gainsight University.Here is the list of courses:Introducing Gainsight's AI Agent in Slack Getting Started with Spaces for Admins Getting Started with Spaces for End Users PX: A Guide to Gainsight PX Engagement Governance Getting Started with Copilot PX: Engagements CS Admin: Group SendThese courses are designed to empower you with valuable insights and skills to leverage Gainsight effectively. We encourage you to check them out and take your knowledge to the next level.Happy learning, everyone!

New Course Updates

260

2 months ago

AnkurGhoshGainsight Employee ⭐️

Attention Please! The new Knowledge Center Bot is here.

We’re thrilled to announce the launch of our brand-new self-paced course: "PX: Knowledge Center Bot 2025"—now available in Gainsight University!Whether you’re a product manager, PX admin, or customer success pro, this course is your go-to guide for building smarter, more personalized in-app guidance experiences using the reimagined KC Bot.This course takes you step-by-step through the enhanced KC Bot experience, redesigned to be more powerful, intuitive, and scalable. You’ll learn how to: Use the new modular, widget-based editor to create dynamic and personalized experiences Manage content centrally with the revamped Content Library Build and target task lists to guide users through onboarding and key workflows Display contextual recommendations based on user behavior or attributes Customize bot appearance with the new Design tab Configure audience rules and environments in the simplified Target tab Use JavaScript functions for custom bot-triggered actions Preview change

270

3 months ago

lila_meyerGainsight Employee ⭐️⭐️⭐️

asked in Training & Certification

EMEA Admins: are you interested in Admin 200 training in Dublin this Fall?

As you may know, Pulse is headed to Dublin, Ireland, in November 2026!We need to hear from our EMEA Gainsight Admins whether you're interested in attending our in person PAL Admin 200 training, the day before the conference. The agenda is a bit TBD (for example, we'd love to invite some Admins to present on topics you're excited about), but the US event agenda (scroll to bottom) is a good example of what to expect. Admin 200 is best suited to Gainsight CS Admins with at least 6 months of hands-on experience administering Gainsight. Tickets are typically €400 - 500 pp (separate from Pulse).If you are interested in attending (or have topic requests), please comment ASAP! We need to make a decision by the end of May about whether to host the training event. Thank you! 😊

302

3 months ago

AnkurGhoshGainsight Employee ⭐️

Exciting News: New Course Updates

Hello everyone!We’re thrilled to share some fantastic news with you all—it's time to enhance your knowledge! We are excited to announce the launch of five new and updated courses available at Gainsight University.Here is the list of five courses:Introduction to Gainsight Slack App AI Scorecards Adoption Champion Better Together: Gainsight CS and PX Dashboards for Customer Community and Customer Education Data These courses are designed to empower you with valuable insights and skills to leverage Gainsight effectively. We encourage you to check them out and take your knowledge to the next level.Happy learning, everyone!

470

6 months ago

vgauravGainsight Employee ⭐️

Gainsight Level 3 Admin Exam Preparation and Review Course!

📣New Course Alert: Gainsight Level 3 Admin Exam Preparation and Review Course!🚀Dear Community Members,We are thrilled to announce the release of our Gainsight Level 3 Admin Exam Preparation and Review Course ! This course is specifically tailored for individuals who have completed the introductory e-learning modules, participated in relevant instructor-led courses, and accrued at least 6 months of hands-on Gainsight administration experience.Purpose:Our goal is to help you revisit and consolidate your knowledge of key concepts and functionalities ensuring you are fully prepared to excel in the Gainsight NXT Admin Exam.Important Note:This course is currently available in a "Beta" version. While the foundational content is ready, we are continuously refining and improving the material. During the Beta period, this course is free of charge! Please note that starting February 1st, accessing the course will require the purchase of the exam. We invite and appreciate your feedback to make

992

6 months ago

jgasparroGainsight Employee ⭐️

📢 Exciting News: Earn Your Skills Badge in Change Management for Customer Success!

Are you ready to take your customer success expertise to the next level? Gainsight Pulse+ is thrilled to announce the launch of our comprehensive Change Management in Customer Success training program! This series is designed to empower you with essential strategies, tools, and insights to master change management, ultimately improving customer retention and driving success.Here’s what’s included:1️⃣ Introduction to Change Management in Customer SuccessLearn the foundational strategies to navigate organizational change effectively.2️⃣ Implementing Change Management StrategiesGain the tools and techniques needed to master change management implementation.3️⃣ Measuring and Optimizing Change Management ImpactEquip yourself with the skills to measure and optimize the success of your change initiatives.4️⃣ Pulse+ Change Management Skills Badge ExamTest your understanding of core concepts with this 20-question exam to earn your badge!🎓 Why Earn Your Skills Badge?Prove Your Expertise: Showca

380

8 months ago

seth_schroederGainsight Employee ⭐️⭐️

Gainsight Admin Profile - Keith Mattes: Learning Through Experimentation

@keith_mattes, a Technical Program Specialist for Rapid7, also works as one of their key Gainsight Administrators. Keith’s previous experience as a Gainsight Admin is invaluable to his current role, but gaining that expertise required a lot of experimentation and a willingness to fail.I’ve iterated a bunch. I think sometimes it’s trial by fire, but a lot of times it’s trial by error.Keith’s use of Gainsight at Rapid7 has become an important part of their workflow, but it didn’t start that way. He said there was a learning curve of figuring out what Gainsight tools they needed and what they were ready for. His team didn’t rush into complexity, but instead focused on a foundation of essentials that they added to as needed.We’re able to explore more detailed and intricate things, but we also have a very ‘keep it simple’ approach here… Gainsight is becoming more of a pillar, more of a primary tool here… People are dependent on the information and data that we generate. Hear more about Keit

3111

8 months ago

AnkurGhoshGainsight Employee ⭐️

Unlock the Power of Gainsight CS Licenses!

Hello Gainsight Community!I’m excited to share a quick video that dives into the various Gainsight CS license types and the unique benefits each one brings to users. Whether you're a Customer Success Manager, a partner, or part of the support team, Gainsight CS has a tailored license that fits your needs!Here’s a quick overview of our four license types:Full License Viewer + License Viewer Licence PartnerDon't miss out! Check out the video to explore how each license type can enhance customer success efforts and improve team collaboration.Here is the link below:https://education.gainsight.com/app/courses/e31df1cc-7fd0-4b23-a7df-585c1eb8dc4b

542

10 months ago

lila_meyerGainsight Employee ⭐️⭐️⭐️

Gainsight University: Courses Unavailable from Oct. 8 - 15, 2024

Important Changes Coming Soon!On Oct. 8th, we're migrating Gainsight University to Gainsight CE.So what does this mean for you?Same website: You will still access Gainsight University via education.gainsight.com Same username: Your username on the new platform will still be your email address. New password required: You will receive an email request to reset your password on Oct. 21st. In-progress Courses need to be completed: Complete any courses that you have started by October 8th; otherwise, they may be reset to the beginning. Registration and Training will not be available between October 8-20: Gainsight University will be in a read-only state. During this time, you can browse the site but you will not be able to open courses, make changes to your profile, or Sign Up on the site.Stay tuned for more details!Questions? Contact training@gainsight.com

872

10 months ago

smarepalliGainsight Employee ⭐️

Gainsight Certification Leaderboard Winners - Q2 2024

Congratulations to the Gainsight Admins who earned the top score on our customer leaderboard during Q2 (May-Jul) 2024!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in Q3 2024? If you do, you’ll earn some swag. Take the certifications today! Q2 2024 LeaderboardLevel 3 Admin Certification: Melanie CarlsonLevel 2 Admin Certification - Reports & Dashboards:@cliff_pape Level 2 Admin Certification - Journey Orchestrator:@smuschett Level 1 Admin Certification:@cliff_pape

400

WayneExpert ⭐️

Sourcing GSIDs for Dropdowns and Multi Select and their Options

I’ve seen this request a few different times on slack recently and I always suggest doing the API/URL trick but it seems to always intimidate people so I figured I’d write a guide. Note: This is for when you want a full list of your option GSIDs and can’t source them in a report due to not all of them being picked. You will need to GSID of your dropdown/multi select you are looking to get the options of. 3-4 ways of doing this Inspect Page - You can go to the dropdown list inside Drop downs inside Data Management, right click the list and inspect page. The GSID is on the right side for its row and/or for the url, which is the url when you click on it Go to the Dropdown where you see the options and get the GSID from the URL Call the API and Read the JSON, this retrieves all your Dropdowns and Multi Selects and returns their GSIDs Endpoint URL: https://YOUR_COMPANY_URL.gainsightcloud.com/v1/api/picklist/categories HTTP Method: GET Al

4244

jgasparroGainsight Employee ⭐️

🌟 Elevate Your Gainsight PX Expertise with the Gainsight PX Certificate! 🚀

Are you a Gainsight PX enthusiast, using the application to drive product success? Or, perhaps you aspire to to learn more about Gainsight PX software? We've got exciting news for you!Introducing the Gainsight PX Certificate - Your Pathway to Mastery! 🎓 Why You Need the Gainsight PX Certificate: 🎓🌐 Enhanced Expertise: Elevate your Gainsight PX skills and expertise to the next level, giving you a competitive edge. 🏆 Recognition: Gain tangible recognition for your knowledge and technical skills with a badge that can be shared on LinkedIn. 💡 Unlock Career Opportunities: Open doors to exciting career opportunities in companies that leverage Gainsight PX, or stand out in your current role. 📈 Boost Your Confidence: Confidence grows with competence. With the Gainsight PX Certificate, you'll feel more empowered in your product experience journey.🚀 Elevate your career. Gain recognition. Master Gainsight PX. Enroll today! 🔥

563

TanujaGainsight Employee ⭐️

Dive into Gainsight CS with our new Quick Tip Library!

From beginner basics to advanced insights, find short videos to help you get your work done quickly or learn something new about Gainsight CS! Here’s a sampling of what you’ll find in the library: Quick How-to’s: How to load data from a CSV File How to establish a connection in GS Connectors How to Create a Basic Report Navigating Gainsight Home Learn about the latest AI-driven features: Gainsight’s Meeting Assist Customer Cheat Sheet Overview Scorecard Optimizer (for Admins) Pro tips for CSMs and Admins: JO Queue Management Reporting Leveraging Cockpit Views Leverage Gainsight PX and CS for Role/Persona Confirmation 🚀📖Accelerate your learning with practical tips, best practices, and real-world examples to supercharge your daily tasks and drive results by clicking here.

400

smarepalliGainsight Employee ⭐️

Gainsight Certification Leaderboard Winners - Q1 2024

Congratulations to the Gainsight Admins who earned the top score on our customer leaderboard during Q1 (Feb-Apr) 2024!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in Q2 2024? If you do, you’ll earn some swag. Take the certifications today! Q1 2024 LeaderboardLevel 3 Admin Certification: Meera Ramesh Level 2 Admin Certification - Reports & Dashboards:@leah.miro Level 2 Admin Certification - Journey Orchestrator:William HowardLevel 1 Admin Certification:Raney Allen

800

smarepalliGainsight Employee ⭐️

Gainsight Certification Leaderboard Winners - October 2023

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during October!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in November? If you do, you’ll earn some swag. Take the certifications today! October LeaderboardLevel 3 Admin Certification:@clayfloyd (Customer) @Peddi Raju Gadi (Gainster)Level 2 Admin Certification - Reports & Dashboards:@Sripamidi (Customer) Kerry Shearer (Gainster)Level 2 Admin Certification - Journey Orchestrator:@zachlinebaugh1 (Customer) @Anusha Marada (Gainster)Level 1 Admin Certification:@prestondemaria (Customer) @Sanchita (Gainster)Gainsight End User Certification:Cindy Jiang (Customer) @Bra

1403

asked in Training & Certification

trevorthomasbyeHelper ⭐️

Sandbox Environment for Practice/Training?

Hello, wonderful Gainsight Community! I was recently laid off as part of a company-wide restructuring initiative. With my loss of employment, I no longer have access to my company’s Gainsight instance, and lost a valuable resource that’s crucial to my upcoming level 3 admin certification exam. I was curious if Gainsight has any sort of training environment, similar to how Salesforce does for Trailhead trainings, that I could utilize to continue honing in and perfecting my Gainsight admin skillsets while I’m on the hunt for a new opportunity? I feel this is crucial to my career as a Gainsight administrator, to not only stay on top of updates/rollouts, but also continue to fine-tune my skillsets and be the best administrator I can be, wherever I end up next.Thanks!

1233

asked in Training & Certification

Sharon BokContributor ⭐️⭐️

Jan. 16 Webinar: 5 Must-Take Steps when Pioneering a CS Ops Function

As your business increasingly recognizes the pivotal role of customer success in sustaining growth, establishing a robust CS Ops function becomes more and more important. Whether you're a seasoned professional venturing into a new territory or a visionary leader initiating a CS Ops function from scratch, don't miss this webinar on Jan. 16 at noon ET where we will discuss the 5 crucial steps that can help you set the foundation for a thriving CS Ops function. Register here: https://lnkd.in/gBxq2jbN

312

jgasparroGainsight Employee ⭐️

🚀 Exciting News for Pulse+ Subscribers! New eLearning Curriculum and Skills Badge on Digital Customer Success

We are thrilled to announce the launch of our latest eLearning curriculum available on Pulse+: "Getting Started with Digital Customer Success." In response to the rapidly evolving landscape of customer success, this comprehensive program is designed to equip you with the skills and knowledge needed to thrive in the digital age.Course Highlights: Introduction to Digital Customer Success: Define Digital Customer Success and distinguish it from traditional Customer Success. Identify the pillars of durable growth. Leveraging Digital Customer Success for Growth: Explore how Digital Customer Success (DCS) can scale operations and provide added value. Uncover strategies for sustainable growth through DCS. Start the Journey With a Proactive Approach: Learn to plan, organize, and launch proactive digital strategies. Make a seamless transition to Digital Customer Success motions. The Path to Personalization: Explore techniques to create personalized user journeys for enhanced customer

470

lila_meyerGainsight Employee ⭐️⭐️⭐️

Upcoming Training Events & New Resources

The Gainsight Education team is hosting a variety of instructor-led training events in the next several months, and hopes to see you in class! Below is also a round up of recently published free training resources to help you up level your CS skills, and Gainsight product knowledge.Upcoming EventsGainsight PX Instructor-Led Training: July 25th - 27th (free webinar) Gainsight & Northpass: Pairing Customer Success With Customer Education: July 26th Gainsight CS Admin Level 2 Prep Course: August 16th coupon for 10% off level2prepcourse-10 Gainsight Admin Instructor-Led Training: Aug. 28th - Sept. 1st Adv. Admin Workshop: Sept. 25 - 28th coupon for 10% off advadminworkshop-10 Recently published free elearning courses:Updated CS Horizon Rules training Webinar recording: How to Build and Advance Your Career in CS Ops New DigitalHub Knowledge Base, Ideation, Gamification, Creating & Moderating Content, Structure, Content & Permissions training New PX Custom Events & Global C

3951

smarepalliGainsight Employee ⭐️

Gainsight Certification Leaderboard Winners - November 2023

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during November!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in December? If you do, you’ll earn some swag. Take the certifications today! November LeaderboardLevel 3 Admin Certification:@suryakalag (Customer) Dattasai Akula (Gainster)Level 2 Admin Certification - Reports & Dashboards:@lautenjk (Customer) Bhavya Kukreja (Gainster)Level 2 Admin Certification - Journey Orchestrator:@Ester.Memoli (Customer) @Brayden (Gainster)Level 1 Admin Certification:@angkorwat (Customer) Madhumitha Valluri (Gainster)Gainsight End User Certification:Stephen Morash (Customer) @T

571

lila_meyerGainsight Employee ⭐️⭐️⭐️

End of Year Training Discount Offer

It’s Halloween in the US today, so it’s a good time for a scary good deal! 😉We have just a handful of instructor-led hands-on training events remaining before we turn the page to 2024. To celebrate the beginning of the holiday season, we’re happy to offer a 50% off discount on the following courses (calendar and registration here):New Admin Training: Nov. 13 - Nov. 17 (US), and Nov. 27 - Dec. 1 (EMEA) Level 2 Admin Training Preparation and Certification: Nov. 8th New PX User Training: Nov. 7 - Nov. 9Join us for live training one last time before the end of year and use the code endofyear-ilt50 to receive 50% off any of the above courses! (Good for a la carte courses as well as bundles.)

1210

lila_meyerGainsight Employee ⭐️⭐️⭐️

Gainsight Admin Interview: Travis Morgan - Communing with Nature

Travis Morgan’s trail moniker might be Lone Wolf, but his knack for exploring uncharted territory is balanced by a deep appreciation for community. When I spoke to @tmorgan, he was fresh off the Centennial Trail in South Dakota where he led two companions on a 125 mile hike. Two years earlier he took his first long solo hike. On this occasion, he delighted in the opportunity to partake in the collective labor, collaborative problem-solving, and the shared pleasures of immersing himself in nature alongside like-minded individuals. Similarly, Travis started his stint at Netsmart as a team of one in CS Ops, but has since helped train others to take on Journey Orchestrator and Reporting responsibilities. He’s also gone from launching Gainsight 2.5 years ago and feeling a little isolated, to finding connection and resources within the broader CS Ops community. Tune in to hear more about Travis’s journey from Oracle project management, to Dir Ops for a multi-campus church, to his current rol

780

lila_meyerGainsight Employee ⭐️⭐️⭐️

Gainsight Admin Training Requests?

It’s that time of year where we’re gathering ideas for new Gainsight Admin training to build and/or offer in the coming year, and we want to hear from you! We’re open to any level or topic, and it could be elearning or hands-on instructor-led. If you have ideas for other products or roles, feel free to share those too.The more specific your suggestion, the better! For example, if you want more training on Rules Engine, tell us what area exactly or the types of use cases that would be valuable to you.Please add your suggestions in the comments below, so others can add to or +1 them!

19810

jgasparroGainsight Employee ⭐️

Gainsight Certification Leaderboard Winners - May 2023

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during the month of May!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in June? If you do, you’ll earn some swag. Take the certifications today! Level 3 Admin Certification:Pedro Gonzalez Adolfi (customer)Level 2 Admin Certification - Reports & Dashboards:@priscilla.torres (customer) Peddi Raju Gadi (Gainster)Level 2 Admin Certification - Journey Orchestrator:@kellyrogers98 (customer) @sdoty (Gainster)Level 1 Admin Certification:@jodell (customer) @sakshibansod (Gainster)Gainsight End User Certification:Matthew Spencer (customer) @smuthiah (Gainster) Note: If test takers a

1581