Product Updates

While we're excited about the major features in the pipeline (did you see our latest product update on Control Home?! 👀), we haven't lost sight of the smaller yet impactful enhancements that can make your life—and your users' lives—a bit easier. But don’t just take it from us. These updates are a direct result of your feedback and ideas. In fact, with this release, we’re closing a total of 95 votes from our community!Let’s check out the latest improvements we've rolled out over the past few weeks. Attachments in Product UpdatesYou can now enrich your product updates by attaching relevant documents. This new capability allows you to provide comprehensive information and resources directly within your updates, making it easier for your community to access and engage with important content.  Thanks to @Chelsea Roberts for this fantastic idea! Ranks and Badge Information in Ideas and Product UpdatesWe’ve added detailed gamification information to the ideas and product updates modules. Now, you can see the ranks and badges of users, showcasing their contributions and engagement levels within the community. This enhancement aims to foster a more interactive and motivating environment.  Shout out to @copperml for suggesting this enhancement! Reorder Ideation StatusTo better align with your idea development lifecycle, you can now tailor the order of ideation statuses. This flexibility allows you to set the status sequence that best fits your workflow, ensuring a smoother and more intuitive ideation process.  Big thanks to @mstone for this idea! Edit Replies and IdeasAuthors can now edit their ideas and comments up to one hour after the original post. This feature provides a window for making necessary adjustments or clarifications, enhancing the accuracy and relevance of contributions within the community.  And with this, we close an idea with a whopping 41 votes! Customize How Time Zones Are Rendered in DestinationManaging event times across different regions can be challenging, especially for our customers with audiences in both the US and EU. We're introducing a new feature that offers more flexibility in how time zones are displayed for events in your community. Through the new Settings > Event Settings page in Control, you can now:Automatically render the time format based on the user's locale (AM/PM or 24-hour format). Select whether to display all event times in either the user's local timezone or the event's timezone. Choose whether to show the timezone information.These settings will be applied across the events overview page, events detail page, and the featured topics widget, ensuring a seamless and user-friendly experience for your community members.  Thanks a ton @bjoern_schulze for sharing this idea, and @mcooksey for sharing additional use cases to support this change. RSVP Column on the Events Overview PageTo enhance the visibility of event engagement, we’ve added an RSVP column to the events overview page. This allows you to quickly see how many users have RSVP'd for each event, providing valuable insights into event performance at a glance. Enhanced Topic Moderation InterfaceTo make topic moderation even easier, we’ve redesigned the topic moderation page with a more intuitive and modern UI.   We hope these updates improve your experience with Gainsight CC. Keep the feedback and ideas coming! Happy community managing!

Community managers handle a lot, from customer content to engagement and leaderboards. The new Control Home dashboard acts as your central inbox, highlighting who or what needs your immediate attention. We've made it easier to track key action items and insights, simplifying your workflows and helping you focus on what matters most. What is Control Home? This new, default landing page in the Control view of Gainsight Customer Communities will allow admins to quickly surface actions and summary metrics that matter most to them - such as pending users, reported posts, new registrations, questions asked, and more.Admins can then view data from out-of-the-box widgets, including content overviews of all community topics (filtered based on recently viewed, unread, new topics or reported content), pending actions for posts, users, groups and more, and the most popular items (topics, categories and groups) in the last week.Use Control Home to:Stay on top of your community and quickly get to pending actions and better engage with top users and content. Quickly surface summary insights and use these metrics to track overall community health and needs at a high level. Simplify workflows with quick links to full reports to instantly go deeper and better manage your community needs. New Control Home Experience How do I enable and customize the new homepage? Control Home will automatically be enabled - no action needed from you! The next time you go into Control, you will be taken to the new landing experience. This will be the landing experience for all future logins.Easily customize your dashboard to display the metrics and information that are most important to you. Simply click the ‘Customize’ button in the upper right hand corner to reorganize and/or hide cards.If you need to navigate back to the Control Home page at any time, just click the new Home icon at the top of the menu. A Special Thanks to Our Beta Testers! Thank you to the 42 beta testers that took Control Home for a spin and helped us build a really impactful feature! We appreciate all of your time, effort, feedback, and guidance!We’d love to continue learning from each of you, so if you have any feedback or comments on how we can improve Control Home, please let us know below using the ‘Feedback’ button in the top right corner of the page.Are you interested in participating in future betas? Join our Product Discovery Group and be the first to know about upcoming betas.Check out Control Home and simplify your community admin experience today!

At Skilljar we believe innovation never stops. Below is a round-up since March of the feature releases and improvements we've made to make Skilljar better for you!!--more-->🔍 Go Behind the Dashboard with Skilljar: Skilljar is always working behind the scenes to ensure your Academy is best-in-class. Check out our latest SCORM analytics enhancement, Group API update, and more. Little things can go a long way to improve your experience.➕ New Salesforce Integration Settings: There are two new options on the Salesforce Integration page within the Skilljar dashboard! The first allows users to control what happens with a Linked Contact when there’s no match in Salesforce, and the second is the ability to enable or disable High Volume APIs, which could reduce API calls to Salesforce by more than 50%.➕ Group Level Discount: Admins now have the ability to set specific percent discounts for different groups for all purchasable objects, enhancing flexibility and customization in pricing strategies. This also allows for both group discounts and promo codes, applying them sequentially for additional savings.➕ Content Creation and Group Level Discount API Endpoints: Skilljar has made it possible to create courses and content without the need to log into the dashboard. For users utilizing Skilljar's API or 3rd-Party Content Management Systems, you'll be able to:Create and structure Courses, Lessons, and Lesson Content Items via API Assign Web Packages, Videos, and Quizzes to a Lesson via APIWe've also introduced an API endpoint for managing group-level discounts, enabling automation and scalability in discount management.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed feel free to email support@skilljar.com. 

Community is all about connecting. And the more connected your community is - to each other, resources, and even your company - the more impactful it can be. We’ve been laser-focused on building new and better ways to create these connected experiences, empowering you to take your community to the next level.New Features & Enhancements: Now in Beta: Coming Soon: Let us know what you think!We have a lot to cover in our 30th(!!!) roadmap update, so let’s jump right in.New Features & Enhancements: Time for some spring cleaning!Just like your home, every little product nook and cranny deserves some love in the spring! Shining a little sunlight on these small improvements has us feeling energized and ready to tackle the big stuff! Calendar support for both Outlook Personal and Office 365 in Events: The “Add to Calendar” button for Outlook was initially set to create the event in a personal Outlook calendar. We’ve updated the options to include Office 365 calendars. Sort event types alphabetically in Destination: If you’ve already enabled the customization mode for Events, you can see that we’re now sorting the event types alphabetically, instead of by creation date. New Discussion Forum markup for an improved SEO: We have updated the Discussion Forum with new markup to include properties such as comments, author, publication date and interaction statistics, enhancing visibility and search engine indexing.  This update optimizes metadata and integrates structured data to improve content discoverability.  Widget Enhancements: To improve functionality and create a more enjoyable user experience, we’ve made some enhancements to a few widgets. For more efficient use of space, use the list view option on the Featured Topics Widget and the Dynamic Content Widget. Customize the number of Quicklinks cards displayed in a row, ranging from two to six. Choose between vertically stacked cards or horizontally scrollable cards on mobile devices, independent from the desktop configurations. Customization Mode for EventsCustomization mode is now available on the Events page in Destination! This means that you can now use the widget library to customize your Events page and make it easier for users to discover upcoming and past events. We’ve also improved filtering capabilities to enable users to filter by event type and included the option to add events to Google, Outlook, and Apple calendars so they don’t miss a beat. *Remember to take a few moments to personalize your Events page by June 1, 2024. After this date, we will enable the new customizable Events page for all customers by default, with default branding. ​​​​​​Read all about these recent updates and more in the product update.Dynamic Content WidgetAutomatically curate and deliver more relevant content with the Dynamic Content Widget to boost community engagement without the manual effort and continuous updates. Use the customizable filters and sorting options to surface fresh and engaging content, or highlight unanswered questions that need a little extra love. Thank you to our beta testers for all of their feedback! Check out some of the key takeaways and improvements we made based on the beta in this product update. Localized InterfaceIt’s time to expand your community's global reach with seamless localization. We made a giant leap toward our vision of creating a unified and inclusive community experience with the launch of the new localized interface! Administrators and community managers can now configure the interface in up to 18 different languages, and enable community members to use the language selector to seamlessly translate the interface into their preferred language. We’ve also included the ability to edit phrases to reflect brand identities and acknowledge cultural nuances across all supported languages. Our goal is to boost user engagement by providing a localized experience that feels native to each user, regardless of their location or language. Now in Beta: Open Beta: Control HomeOne of our goals for this year is to help you stay on top of everything that’s going on in your community. For that reason, we’ve been working on an all-new homepage in Control that will help you triage the most important action items, see trending content and users at a glance, and more so that you don’t miss a beat. And guess what? You’ll also see some AI capabilities on this page soon!Take it for a spin today by heading to the “Open Betas” page in Control, and be sure to join our beta group on the community to share your feedback.Closed Beta: Gainsight AI for Community ManagersBring the power of generative AI into your community! The Gainsight AI for Community Managers closed beta is still running and we’d love for you to join and let us know what you think. We’ve added two awesome ways for you to use AI to simplify workflows and get those creative juices flowing.Kick writer’s block to the curb and ask AI to draft and publish Knowledge Base articles and Product Updates to uplevel your self-serve resources. Need help writing up a compelling email? Simply add a few simple prompts and watch as your email copy is auto-generated! It has never been easier to communicate with your audience.Interested in taking AI for community managers for a spin? Join the AI beta program waitlist!Closed Beta: Gainsight AI for Community MembersIn addition to the AI features for community managers, we’re pumped to announce that we have two powerful AI-powered capabilities in closed beta designed for your community members.Improve how your users search and find content with auto-generated tagging. Empower users to appropriately categorize new topics by leveraging AI-suggested tags. In turn, search results become more accurate by surfacing highly relevant content to the next user.Next, you can revolutionize your search experience with AI-powered search summaries, enabling your community members to quickly comprehend content and easily access the source materials.Stayed tuned for more info on how to sign up for the beta! Closed Beta: Knowledge Base Category HierarchyTo make your Knowledge Base even more impactful and easier to navigate, we’re increasing the category hierarchy. The enhanced 3-level hierarchy will allow you to better organize your knowledge content so that your community members can effortlessly find information and self-serve. Use the drag-and-drop functionality to intuitively structure your content in a way that makes sense for your business and community.Interested in joining the beta? Let us know in the comments below!Coming Soon: Dedicated Categories for Different LanguagesPerfectly pair the new localized interface with language categories to create dedicated spaces where users can engage and collaborate in their preferred language. Build and manage language specific community categories to easily provide localized experiences within the broader community.Expanded Product Area HierarchyAs your business grows and expands, so should your community. We’ll continue to add additional hierarchy levels across the platform to better support multi-product organizations. Up next: hierarchy in product areas. This enhancement will allow you to organize Product Updates and Ideas by product area, making it easier to search, find, and subscribe to areas of interest.Subscribe to EventsMake sure your users never miss an upcoming event by allowing them to subscribe to Events! This way, for each new event you publish, subscribed users will automatically receive an email update, making them aware of the new event!Notification CenterNever miss the community activity that is most important to you! We’re building out a brand new Notification Center that will keep you and your members up-to-date on your topics, replies, and mentions - directly in your community.Let us know what you think!Wow! That was a lot to cover. Thanks for reading this far! We hope that you feel connected to our roadmap and are pumped for at least a few of the items we covered. Let us know what feature you’re most excited about in the comments below.

Your feedback continues to be the heartbeat of our community. Among the many insightful suggestions, the event creation process emerged as a focal point for enhancement. Your voices were heard loud and clear, and we've been hard at work bringing your ideas to life! Today, we're thrilled to unveil a revamped event creation experience, packed with enhancements that simplify the process so you can spend more time building excitement around the event and boosting registrations, and spend way less time getting things set up.Let’s take a closer look at what’s new!Refreshed Event Creation FlowWe've reimagined the event creation flow to streamline the process and enhance clarity. With a fresh look and feel, it's now simpler to navigate different sections and make crucial choices, such as RSVP types, with confidence.Here's what's new:Automatic Timezone Pre-filling: Your current timezone is now automatically populated, saving you valuable clicks. Efficient Time Selection: Selecting the start date auto-populates the start time and intelligently sets the end date and time, alleviating unnecessary manual inputDraft Saving CapabilityGone are the days of immediate publishing. Starting today, you have the flexibility to save events as drafts. This empowers you to create placeholders for future events, gradually adding details as they unfold, before final publication.Duplicating EventsRecognizing the recurring nature of many events, we've introduced the ability to duplicate existing events. Say goodbye to endless copy-and-pasting, as you effortlessly replicate event templates for similar occasions.Delete Event TypesYes, really. You can now delete Event types! Enjoy greater control and organization by removing redundant event types from your repertoire. Thanks for Your Help!Many of these improvements were sourced from your great ideas! Here are a few of the ideas we closed with this release.   ​​​​​Have ideas for other features or enhancements? Add them here!Loving the new event flow? Let us know below! Happy event planning!

Bonus: Keep scrolling to learn about Gainsight CE’s new one-click integration with Gainsight CS.  The latest update for Gainsight Customer Education (CE) is here! I’m excited to dive into four new features available now, each designed to streamline the admin workflow, enhance the learning experience, and empower you with deeper insights you can use to drive better learning and business outcomes.  Gain Control and Visibility in ILT Sessions with Waitlists We continue to enhance our instructor-led training (ILT) capabilities—this time by adding waitlists. With ILT waitlists, you gain more control and visibility into your sessions, allowing you to better manage capacity and ensure that every interested customer can attend immediately or as spaces open up.  What’s in it for you and your learners? Manage session capacities with ease, ensuring you allocate resources in the smartest way. Learners receive a more streamlined, straightforward, and efficient experience leading to higher satisfaction and engagement. Real-time updates reduce admin workload and enrich the learning experience by informing interested learners of their status, ensuring they’re well-informed and engaged. Note: ILT session waitlists are available with Default Theme v2 or higher. Check your academy's theme in "Themes and Templates" under the Design tab. Enhance Your Content Strategy with Search Query ReportsRefine your content and course strategy and improve discoverability with Search Query Reports that offer insights into what your learners are searching your academy for.*  What’s in it for you and your learners? Gain direct feedback on content effectiveness—and use it to iterate your strategy.  Identify and fill content gaps holding your learners back from realizing product value.  Enhanced discoverability makes it easier for your learners to find the courses they need to be successful with your product. *Search Query Reports are available for Premium and Enterprise customers only.  Access Learner Activity Data with Ease with Transcript APIs We recently released Admin and Learner transcripts, which provide you with a consolidated overview of completed courses and progress—all without having to navigate through different sections of Gainsight CE. Building on this, we’re introducing our new Transcript APIs, which give you instant access to the up-to-the-minute data you need to gain a complete understanding of your learners, make more informed (and timely) decisions about the learning experience, and deliver more personalized content when and where learners need it.  Unify CE and CS for Enhanced Customer Insights This seamless connection allows CE and CS customers to transfer learning data from CE to CS, empowering you to enhance customer health scores, better predict churn, and deliver a better customer experience. Plus...Personalized Learning Recommendations: Tap into insights from CS data to offer customized learning paths that address specific customer challenges or goals. Strengthen Customer Relationships: Build stronger customer relationships by providing valuable educational resources that demonstrate commitment to every customer’s success. Efficient Data Flow: Automate the transfer of data between CE and CS, reducing manual work and the potential for errors. Synchronized Teams: Enhance collaboration between CE and CS to create a more unified approach to customer engagement and retention. To learn more about Gainsight Customer Education and best practices, head over to the Share Industry Knowledge and Discuss Product Features forums. See you there! 

This update makes updating sign up fields via API or token-based SSO more efficient than ever. You can now call the Skilljar API once to update ALL sign up fields for a student, significantly reducing the number of API calls being made.  

Your community should be as global as your business, but limited resources and the overplayed direction to “do more with less” make it challenging, if not impossible, to provide a localized experience that resonates across your diverse customer base. Traditional methods, such as segregating communities by language, have fallen short, leading to a fragmented user experience that diminishes user engagement and, consequently, the overall effectiveness of the community on a global scale.Your community members, regardless of location and language, should feel welcomed and empowered by your online community, which is why we are proud to announce the launch of the new localized interface in Gainsight Customer Communities!  A Step Towards Comprehensive LocalizationThe localized interface is a significant leap toward addressing the need for a unified and inclusive community experience. This feature allows admins and community managers to configure the community interface in up to 18 different languages. Your community members can then use the language selector to seamlessly translate the interface into their preferred language, creating a cohesive and inclusive user experience across the board.We’ve also added extensive customization options to ensure that the interface not only speaks the user's language but also reflects brand identities and acknowledges cultural nuances across all supported languages. Our goal is to enhance user engagement by providing a localized experience that feels native to each user, regardless of their location or language. What’s New?Multi-language Support: Besides your default language, you can now set up your community interface in up to 17 additional languages, catering to a broad user base.   Language Selector: Enable users to easily switch the interface to their preferred language, promoting an inclusive community environment.   Customization and Brand Alignment: Customize the interface to align with brand identities and cultural nuances, enhancing the user experience and engagement.   This is just the first, but pivotal step, in our ongoing commitment to delivering a community platform that is truly global yet locally relevant. We're breaking down language barriers and building stronger, more inclusive communities by fostering an environment where every user can navigate, engage, and connect in their preferred language.For more information on how to set up and customize the localized interface for your community, please refer to: What's Coming Up NextAs we continue to enhance our localization capabilities, we are excited to share a glimpse into what’s next.  Dedicated Categories for Different LanguagesSoon, admins and community managers will have the ability to create dedicated categories within the Community and Knowledge Base modules for the different supported languages. This advancement means that community members can navigate and discover relevant content in their preferred language.Enhanced Navigation and Content DiscoveryWith this update, community members will experience an interface that truly feels like it was made for them. Navigation and content discovery will be confined to the categories of their chosen language, streamlining their experience and ensuring that they are only presented with content that is accessible and understandable. We’d love to hear from you!We are dedicated to providing you with a truly global solution that caters to the needs of diverse communities around the world. We're excited to see how you leverage the localized interface to enhance your communities' global reach while ensuring a highly localized experience for every user. Stay tuned for more updates!As always, we’d love to hear from you! Let us know if you have any feedback or questions below.Ciao!

Technology-driven businesses grapple with the challenge of balancing broad data insights with personalized, human engagement. And, that problem gets magnified in Customer Success. Your book of business consists of companies, but the reach of those companies includes a highly matrixed organization with complex relationships between departments. If that doesn’t complicate things enough, day-to-day interactions happen with individual contacts who carry their own opinions and perspectives when it comes to your product. Gainsight brings customer insights in focus at all levels using Customer 360, Relationship 360, and now Person 360. While powerful individually, together they offer a multi-layered solution, allowing businesses to navigate the complexity of customer relationships with precision and a personal touch.See Your Whole Customer With Customer 360 It is said that hindsight is 20/20 and any customer success manager would love a crystal ball into what the future holds when it comes to retaining customers. With Customer 360, you get the benefit of both. Customer 360 provides an aggregate historical view of data and analytics from across the Gainsight suite of products, as well as other critical sources like CRM. In addition to the snapshot of what has happened, it also gives you a look into the future by highlighting trends and insights that help you make decisions on customer escalations, interventions and opportunities to grow wallet share via CSQLs.  This holistic perspective enables businesses to understand and anticipate customer needs, fostering stronger relationships and paving the way for more clarity on the best approaches to protect and expand revenue. Connect More Dots With Relationship 360  Relationship 360 enables teams to take customer success management beyond company-level insights. By focusing on the intricate web of relationships that exist within each customer organization, Gainsight provides an easy and efficient way to gain a comprehensive understanding of several components of a company. Whether it's between departments, across products, or through geographic regions, Relationship 360 offers a detailed view that encapsulates the full spectrum of interactions and connections within a customer's organization. This approach results in customer success teams being able to address unique needs and challenges from different parts of a customer organization. Go Deeper With Person 360 The addition of Person 360 allows you to cascade your data down to the individual level, providing a detailed view of each contact in your customer organization. By pulling in data like sentiment, survey responses, Community actions, product engagement and more, Person 360 allows customer facing teams one place to access insights into each individual's preferences and history with the company.Having quick access to the granular details for individual contacts drastically cuts down prep time for customer meetings. Additionally, this user-friendly feature also gives team members the ability to initiate actions like Timeline notes or email engagements directly from Person 360. Person 360 brings value to your collective go-to-market efforts, including: Marketing: Quickly uncover opportunities for advocacy and get insights for targeted campaigns that resonate with personas by reflecting real preferences and behaviors.  Sales: Prepare more relevant pitches, meetings and offers, easily accessing insights to understand the dynamics of various stakeholders involved in renewals or expansion opportunities.  Customer Success: Quickly identify at-risk detractors early and take targeted actions to address concerns and improve satisfaction. By unifying customer insights that tie together data relationships and go deep into individual contact data, businesses can craft a customer success strategy that is both broad in impact and personal in focus. This holistic approach can help inform new ways to drive customer engagement, satisfaction and loyalty by meeting customers exactly where they are in their lifecycle with your business. .  

At Skilljar we believe it’s the little things that count. Below is a round-up from January and February of the everyday improvements and fixes we’re making to keep our platform running smoothly for you!!--more-->🐛 Search Optimization: We've resolved an issue where lesson sections were mistakenly included in catalog searches. Now, you'll find your searches yield more relevant results, as lesson sections are no longer indexed.🐛 Analytics Accuracy: Fixed a glitch affecting Course Completion metrics for filtered groups on our Analytics Overview page. Metrics now update correctly for groups, ensuring accurate reporting.➕ SCORM Analytics Enhancement: We now have a Date filter on SCORM Analytics to streamline your data review! By default, this page now filters to show the last 30 days, improving loading times for large datasets. All-time data is still available for those needing a broader view.➕ Scale Group Management with an Update to the Group API: When managing your Skilljar groups using our Group APIs, you can now associate your group categories with your Skilljar groups. Learn more about group categories here.Stay tuned next month for more updates on improvements & fixes. If you ever spot a bug or improvement needed feel free to email support@skilljar.com.

An impactful community is reliant on two main factors: humans and content. At the heart of every community are the human connections and interactions that occur, but making that content discoverable and accessible is what takes a community to the next level. It is important to effectively curate user-generated and company content, but let’s face it, we’re not all expert web developers who can code our way through it.That’s where the widget library comes in! Widgets are the building blocks to easily create and customize your community, and just like your community is evolving and growing, so should our widget library. That is why we are thrilled to announce the release of the Dynamic Content Widget and roll out a few additional widget enhancements.Let’s dive into the good stuff! Now Available! Dynamic Content WidgetAfter a successful beta, the Dynamic Content Widget is officially ready for prime time! This powerful tool is designed to enable you to curate and showcase the most relevant content across your community without needing to manually update the widget.The Beta in Review:During the beta, we fine-tuned the widget to offer essential features for efficient content management. Now, you can filter content by topic types and sort it based on various metrics like total views, last activity, number of replies, and date of publication. These functionalities ensure your community stays organized, and users easily find the most engaging discussions.Based on valuable feedback from our users, we decided to take things up a notch. Now, you can filter content based on article, question, and conversation types, as well as refine selections by defining categories from both the knowledge base and community forums. The widget will display content exclusively from those selected categories, streamlining content curation and enhancing relevance. Additionally, the widget now supports a list view alongside the existing card view, optimizing space and flexibility. What’s New?Following the beta, we incorporated even more ways for you to tailor the widget to suit your community's dynamics.Public Tags: Choose content tagged with one or more public tags. Publication Date Filter: Display content from a designated timeframe (e.g., the last 30 days), alongside content, category, and tag filters. Unanswered Question Filter: Spotlight unanswered questions to encourage community engagement and supportWhere to find the Dynamic Content Widget:Adding the Dynamic Content Widget to your community is a breeze. Simply select it from our widget library and customize it to match your page's aesthetics and layout, whether you prefer a full-width display or a 2:1 widget layout. Widget Enhancements: Improved UXWe also made significant improvements to our existing widgets to enhance the user experience and flexibility across your community pages.Quick Links Widget:We’ve improved the Quick Links widget user experience to make it smoother and more intuitive to use. Now, configuring, visualizing, and adding Quick Links to customizable pages has never been easier, whether directing users to key community sections or external resources.Layout Options:We've introduced enhanced layout options for two of our popular widgets: Featured Topics and Dynamic Content. Both now support a list view, optimizing the use of real estate on customizable pages, providing greater flexibility in content presentation,  and boosting user engagement.We’d love to hear from you!We hope these enhancements will help you deliver timely and engaging content throughout your community, and streamline your workflows so that you can focus on the human side of your community.Have any feedback or questions? Let us know below!Happy curating!

One of our core beliefs is that anyone, regardless of their technical background, should be able to customize their community the way they want. To double down on that, we’ve made some big enhancements to the Events experience in Destination to make it easier for you to promote your events on your community, and for your customers to find and join those events. Customization ModeWe’re excited to announce that the Events page now supports customization! This means that you can add widgets to your events page using our widget library. For example, use the customizable search banner widget to search through Events, or insert a banner widget above the events list to promote a large upcoming event or do a call for speakers. New Tabs and Event Types FilterMoreover, we’ve added a couple of new navigation elements to this page. First, we added dedicated tabs for Upcoming and Past events to make it easier for customers to search through all your events without having to scroll. Your community members can also use the new Event type filter to narrow their search down based on the type of event.More Add to Calendar OptionsUp until now, users could only add an event to their Google Calendar. Starting today, your users can also add events to their Outlook and Apple calendars. Delete Event TypesYes, really. You can now delete Event types! Enjoy greater control and organization by removing redundant event types from your repertoire. Improved Event CardsTo improve the way that we show events on the Events page, we have made a couple of smaller quality-of-life improvements:Dates now include the year of the event, making it easier for your users to know how long ago an event took place We also show the user’s current timezone after the time of the event, to better clarify what time this event takes place The Event type tag is no longer overlaying the featured image but is placed next to the featured image Customize Your Events Page Today!To start customizing your Events page, head over to the Events page in Destination, click on the “Customize” button, and make any changes you want. Once you publish your customized Events page, this customized page will now be the default page for your users. Note that after publishing your customized Events page, there is no way to revert to the old experience. ImportantYou can enable and customize the Events page yourself until June 1, 2024, so you can control when it will go live for your users, and with which styling. After June 1, 2024, we will enable the new customizable Events page for all customers by default, with default branding (so no hero image, default page title, etc.). Don’t stress! We’ll send you a reminder if we see you haven’t enabled this yourself before the deadline. Thanks for Your Help!Many of these improvements were sourced from your great ideas! Here are a few of the ideas we closed with this release.  Have ideas for other features or enhancements? Add them here! What’s Next?Up next, we’ll focus on improving the Control side of Event management, by introducing a new and improved Event creation flow, allowing you to save events as drafts and duplicate events with ease.Let us know what you think in the comments below

Skilljar has been busy innovating new features to elevate your impact. We’re excited to share them with you in our 2024 Product Showcase! 🙌 🎉During this 25-minute recording, you’ll see:✓ Demos of 4 new features✓ An exclusive preview of our 2024 roadmap.✓ How Skilljar plans to shape the future of Customer Education.Watch Co-Founder, Jason Stewart, and Director of Product, Reena Kawal, unveil it all now. ✨ 

Are channel or ecosystem partners part of your company's go-to-market strategy? Gainsight has long promoted the idea of customer success via partners, and with Through-Partner Customer Success functionality in Gainsight CS, has now made it a whole lot easier.  So, what is Through-Partner Customer Success?Through-Partner CS allows your partners to become a key part of your CS function. Gainsight Admins can now onboard and configure partner users in Gainsight CS, easily setting permissions for which customer data and which Gainsight CS features partner users can see and access. Leveraging this functionality, partners can now make both big and small impacts on your CS function, including: Supporting localized customer success delivery Driving adoption of products and services in diverse markets Expanding breadth and depth of customer relationships Adding deeper insights and data inputs into customer health scores Learn more about Through-Partner capabilities and common business use cases here, and read on for some of the key highlights. Partner Access ControlMaintain tight data accessibility and visibility controls on a per partner basis.  Learn more about setup and configuration of Through-Partner Customer Success here.  CollaborationSecurely exchange data and insights with partners to establish a joint view of the customer. ActivationTrigger CTAs and workflows to engage and involve partners in CS touchpoints. RetentionAdd more insights to customer notes and health scores, creating robust data sets to support contract renewal and identify expansion opportunities.   Through-Partner Customer Success bridges the gap between vendors and their customers who are managed directly by, or in collaboration with, Partners. You can now expand the impact of your customer success strategy in order to drive successful outcomes for customers, and ultimately growth for your business.  Talk to your Gainsight representative to learn more about adding partner users licenses! 

Welcome to the year’s first round-up post for Gainsight Customer Education. The year will be jam-packed with new features, integrations, and updates designed to enhance the learning experience and help you drive better business outcomes. We have a lot in store, but for now, let's dive into what’s new today, including learner-facing transcripts, learning path dashboards, and a new navigation bar to align Customer Education with the rest of the Gainsight product suite. Keep Users Engaged with Learner Transcripts  We recently launched admin transcripts, which give you an all-in-one destination to understand how your users are engaging with your academy. (To access learner transcripts, navigate to the People Tab → People. Then, select a learner and click on the Activity Tab.)Now, we’re introducing learner transcripts to give your users their own one-stop shop to see completed items, including courses, learning paths, instructor-led training sessions, and certificates. The result? Better organization and more motivation to learn.Note: If you have a custom academy and don’t currently have learner transcripts, reach out to your CSM for assistance. Learner-Facing TranscriptsLearn More About Learner Transcripts Understand the Impact of Your Learning Paths Our analytics suite has always given you access to rich academy-related data to help you understand course popularity, track course completion rates, and more. Now, we’re giving you two new dedicated dashboards—this time to help you understand the impact of your learning paths. Here’s what’s new: Learning Path Progress: See how many people are enrolled, in progress, or have completed a learning path.  Multiple Learning Path Analysis: Analyze progress across multiple learning paths—activities, progress, and performance.​​​​​​​​​​​​​​With these insights, you can identify trends and patterns with your learning paths, make more informed decisions, and optimize the learning experience for all.  Learn More About Learning Path Dashboards Updated Navigation to Align Customer Education with the Gainsight Universe Next time you log into Gainsight Customer Education, you’ll see we moved the navigation from the top of the screen to the left-hand side. Why? To align our platform with other Gainsight products and move one step closer to a platform that gives you everything you need for your education, customer success, community, and product experience needs.  Updated NavigationLearn More About Gainsight’s Product SuiteWhat Else Is New in Gainsight Customer Education? Wait, there’s more. Here are some more updates to check out:  More ILTs Enhancements: In addition to several UI/UX improvements for admins and learners, you can now easily add and remove registrants to ILT sessions. We’ve also updated your ILT report to visually align it with the other reports you use every day.  Website Performance Improvements: We're always making incremental improvements throughout the quarter, including to academy performance. Have your learners noticed how much faster your academy is loading!? New Email Requirements: Google and Yahoo are now enforcing stricter rules for sender domains, so we’ve made some changes to our Communications engine, including a new “unsubscribe” button and configuring our default email domain. All that’s left for you—if you have a custom domain—is to set up a DMARC (Domain-based Message Authentication, Reporting, and Conformance) record.To learn more about Gainsight Customer Education features and best practices, visit the Share Industry Knowledge and Discuss Product Features forums.

Get to a first draft faster with our new AI features! Here's where you can find them.On the course details page:Generate Short Descriptions: Skilljar suggests a compelling course description using your course and lesson content.Automatic Learning Objectives: Get a list of learning objectives to include in your long description.When adding a quiz to a lesson:Instantly Generate Quizzes: Generate a set of five to ten quiz questions using your course and lesson content.

This update is all about improving how you can see and interpret your enrollment data. Here are some of the exciting new improvements you can expect:Enrollment reports now include learning path data Filter rows by date type (registration, completion or certification expiration dates, completion or due status, latest activity etc.) Filter by content (domain, course, path, label, course titles) Filter by your learner groups Choose which columns to hide or show Save and reuse your preferred report viewsReady to explore these new features today? 👇 

We've supercharged our Course Actions to do more than automate emails and certificates in Skilljar!​Three NEW actions, called Skilljar Actions, are now available that allow you to automatically:Add a learner to a group Remove a learner from a group Enroll a learner in any courseWhen combined, these actions can help you set up new workflows such as unlocking advanced courses for learners only after they complete onboarding.

Content Syndication allows you to create and host a course in Skilljar, and easily syndicate access to that course directly in any LMS your customers use, such as Cornerstone, Seismic Learning or Litmos.In just a few clicks you can now share your courses directly in your customers' LMS, not just in your Academy.This will help you:Expand your market: Sell courses directly in the LMSs where learners already are.Maintain control over course content: Course updates automatically sync across all syndicated LMSs.See analytics for syndicated courses: See in-depth course analytics for syndicated courses in Skilljar; your customers can also access it in their LMS.   

Our new API functionality enables content management tools to easily build integrations with Skilljar with POST, GET, and LIST endpoints available. Now, AI-powered content management tools can push SCORM content directly into Skilljar using our public API. 

Delivering more relevant, contextual content throughout your community just got easier with our new Dynamic Content Widget, now available in open beta. Use this widget to reduce admin workloads and boost engagement for community members by ensuring that the most relevant and interactive content is more prominently displayed across your community. What is the Dynamic Content Widget?The Dynamic Content Widget is a powerful tool for Administrators and Community Managers to deliver more recent and relevant content. You can now dynamically pull in the latest, up to the minute content including articles, conversations, questions, and ideas using a variety of filters and sorting options. Use the Dynamic Content Widget to:Show specific filtered content: Choose content based on type (questions, articles, etc.) and source (select from either knowledge base or community content). Automatically sort dynamic content: Choose how you want to sort and display content, selecting from total views, last activity, number of replies, or publication date. Continuous, automatic updates ensure that the most relevant content is always front and center. Customize your layout: Add the widget in full width or use it in a 2:1 widget layout as either a card or a list. Tailor the widget to fit the design and user experience of your community. How do I enable the widget?To activate this feature, simply navigate to the Open Betas page in the control panel. From there, you can enable the widget and find it in Destination within the widget library. Things to note:Once enabled and added to a page, the widget will remain active until it is manually removed. Opting out of the beta will remove the widget from the library but not from pages where it has already been added. Test drive the Dynamic Content Widget today, and let us know your feedback as part of our open beta. Your inputs are invaluable and will help us continue to refine and improve this feature! 

Our updated ProctorFree integration now supports continuous proctoring across all quiz attempts in Skilljar. When a learner retakes a Skilljar quiz with our ProctorFree integration, the session will be proctored even after a previous proctoring session has ended. This enhancement ensures every retake is monitored, maintaining integrity and fairness for each learner’s quiz experience.

Your community members need a better, more focused way to control their email notification preferences. That is why we are excited to roll out a new, dedicated Notifications tab on the user’s profile settings page! Give your community members the ability to manage their notification settings and control what emails they’d like to receive and improve the overall community experience.Learn what’s new and what possible actions you might have to take after this release.What's new?We've separated the notification settings from the general community experience settings. This means your community members now have a specific area solely for managing their notification preferences. The new tab offers a cleaner, more organized layout, making it easier for your users to find and adjust the settings they care about. Now there’s a dedicated URL to the notifications tab to link to from other places (eg. your system email footers)Getting startedTo explore the new Notifications tab:Log into your community account. Click on your profile icon in the top right corner. Select Settings from the dropdown menu. You'll find the Notifications as a new tab on the Settings pagePossible action requiredGiven we’ve introduced a new URL to directly link to the Notifications tab (yourcommunity.com/settings/notifications), there are a few things you might want to check.For instance, you might have linked to yourcommunity.com/settings/general for your users to manage their notifications (eg. from a system email, from a community post, etc.). While this URL still works, it will now direct them to the General tab that does not show notification settings. Feedback? Questions?Your input helps us improve. If you have any feedback or questions about this new feature, please don't hesitate to reach out! 

Revenue tracking and reporting on student purchases is even easier now in the Skilljar Data Connector, thanks to new tables that include plan data. The new tables are called plan, plan_tag, and plan_enrollment. 

 The holiday season is upon us, and what better way to celebrate than with cookies?! Site cookies that is!  As part of our ongoing efforts to streamline and optimize your browsing experience, we’ve made changes to two of our site cookies.new_visit [dynamic user name] → new_visit [Dynamic Name] → remember_me What does this mean for you?The site cookie changes are designed to enhance the functionality of our platform, but we want to emphasize that this adjustment will have no impact on your user experience. Please note that these changes have already been deployed across all our communities. At Gainsight, we’re committed to ensuring your privacy and security while providing a smooth and enjoyable browsing experience. These cookie updates align with our dedication to improving our services while maintaining your trust. Should you have any questions or concerns regarding this update, feel free to reach out to our support team or add your comments below!