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Community Enhancements Inspired by Your Feedback

Related products: CC Community CC Events CC Gamification & Engagement CC Ideation CC Moderation CC Product Updates
Community Enhancements Inspired by Your Feedback

While we're excited about the major features in the pipeline (did you see our latest product update on Control Home?! 👀), we haven't lost sight of the smaller yet impactful enhancements that can make your life—and your users' lives—a bit easier. 

But don’t just take it from us. These updates are a direct result of your feedback and ideas. In fact, with this release, we’re closing a total of 95 votes from our community!

Let’s check out the latest improvements we've rolled out over the past few weeks.

 

Attachments in Product Updates

You can now enrich your product updates by attaching relevant documents. This new capability allows you to provide comprehensive information and resources directly within your updates, making it easier for your community to access and engage with important content.

 

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Thanks to @Chelsea Roberts for this fantastic idea!

 

Ranks and Badge Information in Ideas and Product Updates

We’ve added detailed gamification information to the ideas and product updates modules. Now, you can see the ranks and badges of users, showcasing their contributions and engagement levels within the community. This enhancement aims to foster a more interactive and motivating environment.

 

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Shout out to @copperml for suggesting this enhancement!

 

Reorder Ideation Status

To better align with your idea development lifecycle, you can now tailor the order of ideation statuses. This flexibility allows you to set the status sequence that best fits your workflow, ensuring a smoother and more intuitive ideation process.

 

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Big thanks to @mstone for this idea!

 

Edit Replies and Ideas

Authors can now edit their ideas and comments up to one hour after the original post. This feature provides a window for making necessary adjustments or clarifications, enhancing the accuracy and relevance of contributions within the community.

 

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And with this, we close an idea with a whopping 41 votes!

 

Customize How Time Zones Are Rendered in Destination

Managing event times across different regions can be challenging, especially for our customers with audiences in both the US and EU. We're introducing a new feature that offers more flexibility in how time zones are displayed for events in your community. Through the new Settings > Event Settings page in Control, you can now:

  • Automatically render the time format based on the user's locale (AM/PM or 24-hour format).
  • Select whether to display all event times in either the user's local timezone or the event's timezone.
  • Choose whether to show the timezone information.

These settings will be applied across the events overview page, events detail page, and the featured topics widget, ensuring a seamless and user-friendly experience for your community members.

 

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Thanks a ton @bjoern_schulze for sharing this idea, and @mcooksey for sharing additional use cases to support this change.

 

RSVP Column on the Events Overview Page

To enhance the visibility of event engagement, we’ve added an RSVP column to the events overview page. This allows you to quickly see how many users have RSVP'd for each event, providing valuable insights into event performance at a glance.

 

Enhanced Topic Moderation Interface

To make topic moderation even easier, we’ve redesigned the topic moderation page with a more intuitive and modern UI.

 

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We hope these updates improve your experience with Gainsight CC. Keep the feedback and ideas coming! Happy community managing!

Awesome update! Thanks a lot 🙌

Thanks for the updates!
I’m happy about the time zone enhancements ⏰


I just checked out the new Event settings today. 
But I discovered, there’s a problem in the time zone selection:
 

I cannot select my Europe/Berlin time zone in an event, no matter what’s selected in the new Event settings.

→ All events (published, drafted, past) have the Africa/Blantyre time zone, selecting my time zone is not possible: 


 

Already checked my system settings, they are correct.
 

So I experimented a bit in a draft and new event:

  • When clicking Pacific/Guam, the Antarctica/Durmont time zone gets selected:
  • For Chicago, the result is Atikokan:

 

→ It seems that the first locale for a specific time zone gets selected (Blantyre is the first for UTC+02:00, Atikokan the first for UTC + 05:00 and so on...)
 

Could you kindly share a solution for the selecting the correct time zones?

  

Thanks

 Oh and another question:

This product update does not affect the translation of weekdays/months, right?
They used to be localized/translated but now, they’re in English (incl. order: dd/mm vs. mm/dd)
(is this a customizable phrase?)

 

Thanks @Eva, working on it now! 

@Eva Both issues have been addressed, thanks for reporting!

I see scheduled as status on the screenshot under “RSVP Column on the Events Overview Page”. I don’t seem to have the option to schedule the publication of events. Is this not out yet?

Whoops, you caught us there 😉 That one’s planned for later this year. Updated the screenshot to reflect the current state :)

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