Community managers handle a lot, from customer content to engagement and leaderboards. The new Control Home dashboard acts as your central inbox, highlighting who or what needs your immediate attention. We've made it easier to track key action items and insights, simplifying your workflows and helping you focus on what matters most.
What is Control Home?
This new, default landing page in the Control view of Gainsight Customer Communities will allow admins to quickly surface actions and summary metrics that matter most to them - such as pending users, reported posts, new registrations, questions asked, and more.
Admins can then view data from out-of-the-box widgets, including content overviews of all community topics (filtered based on recently viewed, unread, new topics or reported content), pending actions for posts, users, groups and more, and the most popular items (topics, categories and groups) in the last week.
Use Control Home to:
- Stay on top of your community and quickly get to pending actions and better engage with top users and content.
- Quickly surface summary insights and use these metrics to track overall community health and needs at a high level.
- Simplify workflows with quick links to full reports to instantly go deeper and better manage your community needs.
How do I enable and customize the new homepage?
Control Home will automatically be enabled - no action needed from you! The next time you go into Control, you will be taken to the new landing experience. This will be the landing experience for all future logins.
Easily customize your dashboard to display the metrics and information that are most important to you. Simply click the ‘Customize’ button in the upper right hand corner to reorganize and/or hide cards.
If you need to navigate back to the Control Home page at any time, just click the new Home icon at the top of the menu.
A Special Thanks to Our Beta Testers!
Thank you to the 42 beta testers that took Control Home for a spin and helped us build a really impactful feature! We appreciate all of your time, effort, feedback, and guidance!
We’d love to continue learning from each of you, so if you have any feedback or comments on how we can improve Control Home, please let us know below using the ‘Feedback’ button in the top right corner of the page.
Are you interested in participating in future betas? Join our Product Discovery Group and be the first to know about upcoming betas.
Check out Control Home and simplify your community admin experience today!