The latest update for Gainsight Customer Education (CE) is here! I’m excited to dive into four new features available now, each designed to streamline the admin workflow, enhance the learning experience, and empower you with deeper insights you can use to drive better learning and business outcomes. 
 

Gain Control and Visibility in ILT Sessions with Waitlists

We continue to enhance our instructor-led training (ILT) capabilities—this time by adding waitlists. With ILT waitlists, you gain more control and visibility into your sessions, allowing you to better manage capacity and ensure that every interested customer can attend immediately or as spaces open up. 
 

What’s in it for you and your learners? 

• Manage session capacities with ease, ensuring you allocate resources in the smartest way.
• Learners receive a more streamlined, straightforward, and efficient experience leading to higher satisfaction and engagement.
• Real-time updates reduce admin workload and enrich the learning experience by informing interested learners of their status, ensuring they’re well-informed and engaged. 

Note: ILT session waitlists are available with Default Theme v2 or higher. Check your academy's theme in "Themes and Templates" under the Design tab.

Enhance Your Content Strategy with Search Query Reports

Refine your content and course strategy and improve discoverability with Search Query Reports that offer insights into what your learners are searching your academy for.*

What’s in it for you and your learners? 

• Gain direct feedback on content effectiveness—and use it to iterate your strategy. 
• Identify and fill content gaps holding your learners back from realizing product value. 
• Enhanced discoverability makes it easier for your learners to find the courses they need to be successful with your product. 

*Search Query Reports are available for Premium and Enterprise customers only. 

Access Learner Activity Data with Ease with Transcript APIs

We recently released Admin and Learner transcripts, which provide you with a consolidated overview of completed courses and progress—all without having to navigate through different sections of Gainsight CE. 

Building on this, we’re introducing our new Transcript APIs, which give you instant access to the up-to-the-minute data you need to gain a complete understanding of your learners, make more informed (and timely) decisions about the learning experience, and deliver more personalized content when and where learners need it. 

Unify CE and CS for Enhanced Customer Insights

This seamless connection allows CE and CS customers to transfer learning data from CE to CS, empowering you to enhance customer health scores, better predict churn, and deliver a better customer experience. 

Plus...

• Personalized Learning Recommendations: Tap into insights from CS data to offer customized learning paths that address specific customer challenges or goals.
• Strengthen Customer Relationships: Build stronger customer relationships by providing valuable educational resources that demonstrate commitment to every customer’s success.
• Efficient Data Flow: Automate the transfer of data between CE and CS, reducing manual work and the potential for errors.
• Synchronized Teams: Enhance collaboration between CE and CS to create a more unified approach to customer engagement and retention.

To learn more about Gainsight Customer Education and best practices, head over to the Share Industry Knowledge and Discuss Product Features forums.

See you there!