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ElleShutty
Rank
ElleShutty
started this topic

CC data in CS: Reporting Use Cases

If you’re just now tuning in, please check out my FAQ post as well as my Getting Started post regarding the CC+CS integration.Now that you h...
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275 Topics

N
NateChinnickRegistered User
asked in Build Communities

Is there a way to auto-assign roles? Either with a set of rules or the SFDC or Zapier integration?

Hi All,I’m looking for any information about auto-assigning various custom roles based on a relatively simple set of conditions. Generally whether the user is an employee, a customer, or a public user.Our org is using the Salesforce integration and Zapier but haven’t been able to find anything to even tell me it’s possible or not. Your help and insights are appreciated!Nate

2
SmartlyGreg
All Star
2 years ago
A
Shoshin
alex.hongShoshin
asked in Build Communities

Method to Export Point Data

Hi there! Recently created a topic in regards to the point system and feature within insided. Would love to know if there is a way to export the total point data for all users within a community without having to manually type it in from looking at leaderboards?Leaderboards also tend not to have all users (stops at top 1000) so would love to hear from the community here on how people have analyzed and exported point data to then convert points to possibly a dollar value

1
ravi.kurma
Shoshin
2 years ago
Onomatopoeia
Team Captain
OnomatopoeiaTeam Captain
posted in Build Communities

What's in your annual report?

Hey gang,I’m pulling together a “Year in review” style report for our business. This is less about the performance of our Community, and more about sharing insights we’ve gathered about the customers who use this space. So far, I’m including:A timeline of how our community has changed over the year Insights about our members (Industry, location, reason for joining the community) The health of different areas of the community (which spaces are most engaged with, why) How members get and provide value to each other (support, inspiration, insights) with examples What types of content have been successfulIf you were to put yourself in the shoes of a CSM, account manager or leadership - what would you want to know about your organization’s community outside of OKRs?Unashamedly tagging @Scott Baldwin, @tiffany.oda, @Anika Zubair, @Remco2 for your brains!M

2
Onomatopoeia
Team Captain
2 years ago
D
DimuthuKasunRegistered User
asked in Build Communities

API To Get All the Recent Posts(Topics,Replies) Based On Time Period

Hi, Is there any API to retrieve all the recent posts based on given time period?Eg:  I need to get all  new posts ( questions, replies ) in last 10 minutes. Is there any existing API to do this ? Can we do this using search api (https://api2-us-west-2.insided.com/search)?Is there any documentation regarding this? 

2
D
2 years ago
timcavey
All Star
timcaveyAll Star
posted in Build Communities

User Personas - target audiences and strategy: is this a thing for branded communities?

Does anyone here create user personas to help influence their strategy for community success? 

6
timcavey
All Star
2 years ago
timcavey
All Star
timcaveyAll Star
asked in Build Communities

Is it possible to exclude some custom roles for gamification, points and badges?

I may have done this wrong, but I made some changes recently, changing the primary role of former colleagues to ‘registered user’ thus making sure the only people with back end permissions where the current community team.  These colleagues all have a custom ‘Retired Moderator’ role attached, which I’ve set so that it’s clear their posts were once from company staff. The issue now is that they’re included in the points leaderboard. It seems to be based on primary role, and I can’t find an option in the custom role or rank to exclude members from points.  Anything I’ve missed? 

2
timcavey
All Star
2 years ago
R
ronnbotRegistered User
asked in Build Communities

Events API missing information

The event object return on the get by id or the list doesn’t include the type field, which is set on create.Also, the event object doesn’t include information who on attendees.So, is there a way to get this info that is not listed on the API docs?

1
Cristina
Gainsight Employee: ACE
2 years ago
D
DimuthuKasunRegistered User
posted in Build Communities

Api to get all the posts(topics, questions, replies) using a filter based on given time period

Hi , Is there any api that return all the posts(topics , replied posts, questions) which have posted on given time period ? Eg : I need to get all the posts published in last 10 minutes Can we use existing search api (https://api2-us-west-2.insided.com/search) to do this ? Is there any documentation related to this ? 

0
D
2 years ago
Suvi Lehtovaara
Team Captain
Suvi LehtovaaraTeam Captain
asked in Build Communities

Any tips on optimizing content

Hi guys,do you have some tips on how to optimise content within the community and SEO-wise?The use case (in real life ATM) is, that our company made a change to a service, which was unpleasant to a small but loud group of customers. We weren’t on top of our game as this change was made and the community members were the first ones to post questions and conversations to our community about this change. As a result, these questions are in the top 5 in Google searches.Now we’ve made the decision to revert this change and announced it in the community with a new article. But this article does not seem attract interest well enough. I’ve linked this new article in all the existing questions, marked it as the best answer, but still it’s at place 8 in Google searches and has only a few hundred views… The original questions have almost 11K views in total. Any tips? Or is this just a waiting game?

3
Julian
Gainsight Employee: ACE
2 years ago
Onomatopoeia
Team Captain
OnomatopoeiaTeam Captain
asked in Build Communities

How / when are ranks and custom roles assigned?

Hi team,I’m having a pickle with our gamification structure. Here’s an overview of what I’ve implemented, I won’t go into the detail on specific requirements:Rank How to earn Custom Role Benefits I'm new here! Register None Access to the Community Visits often Come back a few times Trust Level 1 Can edit posts with no timer Regular contributor Help others Trust Level 2 Invited to join Beta Testing Group Community expert Inspire and help others repeatedly Trust Level 3 Can create a group Community MVP Become a legend in the community Trust Level 4 Considered for superuser program  The basic idea is:When a new rank is earned, the member also earns an additional “trust level”. This is a custom role that is granted when the rank is earned Each trust level comes with a benefit as listed in the table above A PM is sent to the user each time they earn one of these ranks, thanking them and explaining their new priveleges.The problem is, after implement

3
Ditte
Champion in Training
2 years ago
S
Sakshi RathorRegistered User
asked in Build Communities

Getting Error while executing Get User id API

Hello All, I am using https://api2-us-west-2.insided.com/user/{field}/{value} this api from third party tool  to get user ID of the user so when I am trying to execute it then it is giving me internal error. Attached is the screenshot of the same.Please suggest what shoul I do to resolve this issue. 

3
Yoeri
Gainsight Employee: Golden Ruler
2 years ago
Beachball3000
Shoshin
Beachball3000Shoshin
posted in Build Communities

Ranks or Badges? What's better to gain?

I had recently read on the Community, about how a fellow member (will try to find them) wanted to clear up their feed of questions and how they’d planned to provide a limited time badge to those who would help in this particular activity!To me that sounded very interesting and pretty much irked my interest to try and grab that badge (but of course I know nothing about the problem statements or their services! ) But this got me thinking to understand how & where badges and/or ranks can be used. I want to know what seems more “powerful/attainable/calling” for a member -- is to go up a rank or earn a badge?Furthermore is there a general way of how these two are to function with each other? We’re trying to incorporate this into our latest gamification framework and it becomes tricky when you’re trying to set the conditions in place -- is too much to achieve? is it far fetched for a member to accomplish ‘n’ number of answers/topics etc.? (I assume it just might come down to trial &

1
Blastoise186
All Star
2 years ago
C
chinthakarukshanRegistered User
asked in Build Communities

Get the URL to the Search Result Resource

I’m invoking the Search by term across unified content api (https://api2-eu-west-1.insided.com/docs/community/#operation/search) from an external website. There can be multiple results returned based on the search criteria. For each result in the response I need to generate the URL so that the user can access that resource. Is there a guide available for this?

1
Julian
Gainsight Employee: ACE
2 years ago
tiffany.oda
Team Captain
tiffany.odaTeam Captain
posted in Build Communities

Can we collaborate on badges y'all use?

I’d love to hear from people on what badges and badge criteria people are using in their communities! 

0
tiffany.oda
Team Captain
2 years ago
Onomatopoeia
Team Captain
OnomatopoeiaTeam Captain
asked in Build Communities

Expectation setting after first post

Hi everyone!We’re pre-launch of our new InSided Community and one piece of feedback I’m getting from my testers, who have just made their first post, is “what happens now?”.I’m wondering if anyone has found a way to trigger a message to a user who has just made their first post. I’d like to set expectations with them on response times, and let them know that we’ll email them when they get a response. It’s something I only really want to trigger for a new user, I think this might get annoying for experienced community members.Anyone pulled this off or tried something like it?

3
Ditte
Champion in Training
2 years ago
Kgastaldo
Champion
KgastaldoChampion
asked in Build Communities

Do contributions in private groups count towards ranks?

Someone remind me, please. Contributions towards private groups will count towards gamification ranks, yes? You choose to add the groups to badges, but for ranks - it applies automatically?

4
matt enbar
Shoshin
2 years ago
Nishers
NishersRegistered User
published in Build Communities

Webinar: Gong - 5 Engagement Hacks

If you missed the webinar between Gong and inSided, below is a recap of 5 engagement hacks that Gong is using: Watch the webinar!   Revenue Rockstars: Keep in mind, you do not have to launch a full super user program. Test the waters first and see how highlighting your rockstar customers will boost engagement.  Gong Labs DIY:We are repurposing marketing content, allowing users to take their learnings a step further with knowledge that is only available in the community.  Networking with Meetsy:We asked our users what they want from the community and they would like to connect with like-minded sales leaders within their segment - this pairs them 1:1 weekly automagically. We feature Meetsy on our community homepage within a featured article. These users can share insights and best practices with each other.  Ask me Anythings:Ask me anythings can come in many shapes and sizes. We’re trying to understand what works for our users. Think about how you can leverage ask me anythings with discu

2453
Nishers
2 years ago
Juliana Spinardi
Shoshin
Juliana SpinardiShoshin
posted in Build Communities

Pipefy’s Super User Program

Hello, Insided Community! How are you?In case you missed the webinar on Pipefy’s super user program, check out the highlights below:  We built a relationship with our founding super user members before launching the program  Before the launch of Pipefy Experts, I started building personal relationships with our top users via private messaging on the inSided platform. I even had deeper conversations with these users on calls. That way, when it became time to launch our super user program, I already had meaningful connections who became our first members of the program and they felt engaged.  How we find our super users  We find our super users by tracking the points leaderboard on inSided. If we notice a particular user has been climbing the rankings, we will invite them to join the superuser program. We also rely on recommendations from our customer facing team, who have one on one connections with the certain users. Lastly, we have a super user application advertised on our community,

5
Jeanie Lee
Veteran Rookie
2 years ago
A
Shoshin
alex.hongShoshin
asked in Build Communities

Using Insided Points for actual purpose

Hi there! We currently have points set up in our platform to see super users and to track activity. However, we face the problem that we do not see customer’s extrinsic desire to earn points because there is no reward for them. Does anyone have ideas of how to utilize points for something within the insided platform or a third party site we can use to make sure these points could go to cool rewards like company merch, discounts, gift cards, etc? Thanks!

7
A
2 years ago
Jeanie Lee
Veteran Rookie
Jeanie LeeVeteran Rookie
posted in Build Communities

Engagement Training: basics - ongoing discussion

The engagement training is a reoccurring webinar, which tackles one of the most frequently asked Community Manager questions, “how do I keep members coming back?” To sign up for the webinar, click here. The training is best suited for Community Managers who would like to understand the basics regarding end user engagement on inSpired. We will discuss the following: Homepage customization Rank up notifications Maximizing email notifications Re-engaging inactive members After the webinar, all questions and discussions will take place in this inSpired post. I encourage peers to interact, ask questions, and share their tips to increase end user engagement.  Questions:How do you set up the notifications for the ‘Rank Messages to Engage Inactive Users’? I don’t see this under System Emails.To set up the rank messages, you will not visit system emails. Instead, you will set them up within Rank. You will need to be on our Business or Professional Packages for Rank emails. The Professional pack

15
Julian
Gainsight Employee: ACE
2 years ago
Jeanie Lee
Veteran Rookie
Jeanie LeeVeteran Rookie
published in Build Communities

Suggestions for our next topic

As our community management group continues to grow, we’re interested in hearing what topics would be valuable to discuss in the group. Here’s what we’re thinking for future topics: Advocacy, past gamification Driving engagement with Groups feature Community reporting   Getting customers (end users) registered Please comment below and suggest a future round table topic! 

609
jimmytango78
Shoshin
2 years ago
Dkreiger
Shoshin
DkreigerShoshin
asked in Build Communities

Product Update Automation

I am curious If there is a way to automate our product updates possibly via a RSS feed or through the API?  We currently house the updates on our docs site, https://docs.streamsets.com/portal/#platform-controlhub/controlhub/UserGuide/ReleaseNotes/ReleaseNotes_title.html%23concept_szr_bdl_spb Thanks! 

3
Jeanie Lee
Veteran Rookie
2 years ago
J
Jackie WoganRegistered User
posted in Build Communities

Increase community traffic by leveraging your knowledgebase

The PLT4M community has been getting a lot of traffic because of the way we’ve been utilizing our knowledge base content. If you are currently using the inSided knowledge base, instead of federated search, this article may be relevant to you.  We’ve managed to integrate our community knowledgebase into multiple points of the customer journey, so users know that their questions can be answered in the community. If a user is already visiting the knowledge base often, they are more likely to participate in the community forums, simply because they are visiting the homepage more. Once on the homepage, featured content may catch their eye.  Below are some of the strategies that we’ve been using:   Link to our knowledge base in support auto-response:   When a customer asks a question, they receive an automated response, letting them know that their inquiry has been received. We take this a step further and nudge them to browse the knowledge base as they wait. Support reps also have the commu

1
Jeanie Lee
Veteran Rookie
2 years ago
Virbhadrasinh
VirbhadrasinhRegistered User
asked in Build Communities

How to Add Custom widget of Twitter feed in community platform ?

Hello Team ,  I am new User of Insided and going to work for companies community platform , we want to add twitter feed in out platform like ex https://community.t-mobile.com/ , How we can add that ?One more question Is there any Office Hrs for developers to join and ask questions for development of community app.? Thank you.

1
DannyPancratz
Grand Slammer
2 years ago
erin.brisson
Veteran Rookie
erin.brissonVeteran Rookie
asked in Build Communities

Community Health Survey

Hey, we are looking to create a community health survey and I am wondering if anyone has any insight or examples they’d be willing to share? Essentially, we are looking for feedback on the current state of the community as well as looking forward and asking what they would like to see from the community in the future.Any insights are appreciated. Thanks!

2
erin.brisson
Veteran Rookie
2 years ago

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