Skip to main content

Build Communities

Learn how to drive engagement at scale with a thriving customer community

  • 287 Topics
  • 782 Replies
Jessica.Quazza
Jessica.Quazza
started this topic

2024 State of Community Survey

Fostering a thriving customer community holds immense value in today's digital landscape. We are constantly talking to customers about the c...
  • 3
  • 4

Community Unplugged Content Available On-Demand!

  • 1
  • 0
ElleShutty
ElleShutty
started this topic

CC data in CS: Reporting Use Cases

If you’re just now tuning in, please check out my FAQ post as well as my Getting Started post regarding the CC+CS integration.Now that you h...
  • 9
  • 9
287 Topics
anirbandutta
anirbanduttaExpert ⭐️
posted in Build Communities
Bias towards user's Full names

Full names are the real identifier of a person, and not the username.To deliver a more ‘human’ experience, could we resolve Full names against users against their activities, leaderboards and bring the @mention Full Name approach, LinkedIn style because no one really memorises usernames to loop in the person.This goes hand in hand with the User search initiative. This idea is more about making Full Names a display priority across the UI, over usernames as it is currently.And yes, on a separate discussion/Idea I’ll request the username field to not accept spaces in the username.

566
anirbandutta
2 years ago
JKelley
JKelleyHelper ⭐️
asked in Build Communities
Can I configure badges to have points associated with them? (Manual badges)

We are giving a set of (early adopter) users a special badge.  I’d like to be able to also assign them points tied to the badge, but I’m not seeing a way to do that in Control.  Is that possible?  Thanks!

812
SmartlyGreg
2 years ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
posted in Build Communities
Do you see less traffic from the search engines?

Compared to the last year I can see that we get less traffic from the search engines, roughly 30-40% prosent less. Huge drop. How about you? I have heard rumours that Google has changed their algorithms and this is the reason for this decreasing traffic. If this is true is there something we can do, or Insided can do to improve SEO?

454
revote
2 years ago
anirbandutta
anirbanduttaExpert ⭐️
posted in Build Communities
📱a discussion on Mobile traffic trends

Interested to learn from Community managers, what is your mobile/desktop usage trends like?Noted our mobile traffic at 10% last quarter and at 14% for 12mo or more, seems low considering 70% internet traffic is from mobile in 2021 and 57% of LinkedIn’s traffic (drawing a parallel to a prof. networking website) is mobile.Thoughts? 

202
anirbandutta
2 years ago
M
MackenzieKContributor ⭐️⭐️
asked in Build Communities
Badge Configuration: how are answers different from replies

Wish there was a glossary that explained how a “reply” is different from an “answer” — but just to confirm, an “answer” is counted when a user’s comment is marked a “best answer” correct? 

431
DannyPancratz
2 years ago
Julian
JulianGainsight Employee ⭐️⭐️
posted in Build Communities
What can I find in SEO, Traffic and Integrations?

Hi, when you have come here to search for more information on SEO performance, best practices on integrations as well as tips & tricks on how to generate traffic for your community, well then you have found the right place. :) Especially in the first days and weeks after going live it is crucial to have these things set up as good as possible, as every visitor could be your future super user. So go ahead and browse around for inspiration, and don't hesitate to ask should there be things you are missing or if you are having additional questions! Cheers, Julian

1321
georgewatson
2 years ago
timcavey
timcaveyHelper ⭐️⭐️
asked in Build Communities
Archiving / deleting content / 404s and SEO best practice

What are our options with regards to redirects for content moved to an un-indexed Archive folder or deleted?  We're seeing lots of 404s and I'm aware that most of these are due to content that's been moved from an indexed area. Can we set these up to redirect to the homepage? If not, what do CMs think with regards to the negative impact that might have on the OVO domain? When we archive content, it generally choose old content that’s getting low views. Does that mean the impact on SEO rating is minimal? Our company’s website owner isn’t a fan of letting Google slowly catch up. Disclaimer: I don’t have front end website / SEO training so this question may be worded poorly

4407
Blastoise186
2 years ago
Daniele Cmty
Daniele CmtyHelper ⭐️⭐️
asked in Build Communities
Does anybody use an In-App Tour/onboarding tool for the community?

Hi there,We have many users sign up to the community who don’t get active from the start.We have a “Welcome Article” but many people don’t read it.Also, we feel like some users don’t know how to use the community and its features at full potential.I was thinking if it’s a good idea to implement a sort of In-App Onboarding Tour with a tool like Pendo or Userlane for our Community. The interactive tour would activate for new users and guide them around (with text boxes, arrows, and highlights) by explaining the first steps and the actions that we would like them to take (e.g. introducing themselves, using the search bar properly, upvoting other users’ ideas, submitting their first question)Has anybody considered this?Did you choose for or against it? 

1637
Robin
2 years ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Build Communities
Ranks, badges and points per category?

I wish there would be option to adjust gamification in category level. For example, off topic categories are excluded, you can´t earn anything by being active there. Or you earn more by being active category x than category y.Is this possible, least I didn´t find anything related to this?

693
revote
2 years ago
SmartlyGreg
SmartlyGregHelper ⭐️⭐️⭐️
posted in Build Communities
Community referrals, is anyone doing something like this?

I thought it would be natural to allow people to invite others to join the community and incentivise it through gamification. Strangely this does not seem to be built in, so to supplement this existing idea:  I created this one: But these are getting very low upvotes, was it a matter of bad timing, or am I missing a reason why this isn’t a thing? Curious to hear from other people in the community about this idea.

390
SmartlyGreg
2 years ago
A
andre.gerardContributor ⭐️⭐️
posted in Build Communities
Does anyone have images (Thumbnail images for widgets, article feature images) available for wider use?

Hello everyone!I am wondering if anyone has access to or knows of a larger repository of favicons, shared images, badges, hero images for use?I am a smaller team of basically me, and would love to not have to start from scratch.Thank you for the help!  

675
jennyweigle
2 years ago
M
Mette-rMContributor ⭐️
asked in Build Communities
Tag members for moderators

Is it possible to tag members for moderators to keep track of interesting people for gamification purposes? 

1734
SmartlyGreg
2 years ago
cstrange
cstrangeContributor ⭐️⭐️⭐️
asked in Build Communities
Configuring badges for Likes Received

Hi there, I am having trouble figuring out how to configure our new badges for “Likes Received” - what would be the best way to set these up?Thanks! ~Chloe

462
SmartlyGreg
2 years ago
N
NateChinnickContributor ⭐️
asked in Build Communities
Is there a way to auto-assign roles? Either with a set of rules or the SFDC or Zapier integration?

Hi All,I’m looking for any information about auto-assigning various custom roles based on a relatively simple set of conditions. Generally whether the user is an employee, a customer, or a public user.Our org is using the Salesforce integration and Zapier but haven’t been able to find anything to even tell me it’s possible or not. Your help and insights are appreciated!Nate

1582
SmartlyGreg
2 years ago
A
alex.hongContributor ⭐️⭐️
asked in Build Communities
Method to Export Point Data

Hi there! Recently created a topic in regards to the point system and feature within insided. Would love to know if there is a way to export the total point data for all users within a community without having to manually type it in from looking at leaderboards?Leaderboards also tend not to have all users (stops at top 1000) so would love to hear from the community here on how people have analyzed and exported point data to then convert points to possibly a dollar value

381
ravi.kurma
2 years ago
Onomatopoeia
OnomatopoeiaHelper ⭐️⭐️
posted in Build Communities
What's in your annual report?

Hey gang,I’m pulling together a “Year in review” style report for our business. This is less about the performance of our Community, and more about sharing insights we’ve gathered about the customers who use this space. So far, I’m including:A timeline of how our community has changed over the year Insights about our members (Industry, location, reason for joining the community) The health of different areas of the community (which spaces are most engaged with, why) How members get and provide value to each other (support, inspiration, insights) with examples What types of content have been successfulIf you were to put yourself in the shoes of a CSM, account manager or leadership - what would you want to know about your organization’s community outside of OKRs?Unashamedly tagging @Scott Baldwin, @tiffany.oda, @Anika Zubair, @Remco2 for your brains!M

582
Onomatopoeia
2 years ago
D
DimuthuKasunContributor ⭐️
asked in Build Communities
API To Get All the Recent Posts(Topics,Replies) Based On Time Period

Hi, Is there any API to retrieve all the recent posts based on given time period?Eg:  I need to get all  new posts ( questions, replies ) in last 10 minutes. Is there any existing API to do this ? Can we do this using search api (https://api2-us-west-2.insided.com/search)?Is there any documentation regarding this? 

562
D
2 years ago
timcavey
timcaveyHelper ⭐️⭐️
posted in Build Communities
User Personas - target audiences and strategy: is this a thing for branded communities?

Does anyone here create user personas to help influence their strategy for community success? 

636
timcavey
2 years ago
timcavey
timcaveyHelper ⭐️⭐️
asked in Build Communities
Is it possible to exclude some custom roles for gamification, points and badges?

I may have done this wrong, but I made some changes recently, changing the primary role of former colleagues to ‘registered user’ thus making sure the only people with back end permissions where the current community team.  These colleagues all have a custom ‘Retired Moderator’ role attached, which I’ve set so that it’s clear their posts were once from company staff. The issue now is that they’re included in the points leaderboard. It seems to be based on primary role, and I can’t find an option in the custom role or rank to exclude members from points.  Anything I’ve missed? 

612
timcavey
2 years ago
R
ronnbotHelper ⭐️
asked in Build Communities
Events API missing information

The event object return on the get by id or the list doesn’t include the type field, which is set on create.Also, the event object doesn’t include information who on attendees.So, is there a way to get this info that is not listed on the API docs?

761
Cristina
2 years ago
D
DimuthuKasunContributor ⭐️
posted in Build Communities
Api to get all the posts(topics, questions, replies) using a filter based on given time period

Hi , Is there any api that return all the posts(topics , replied posts, questions) which have posted on given time period ? Eg : I need to get all the posts published in last 10 minutes Can we use existing search api (https://api2-us-west-2.insided.com/search) to do this ? Is there any documentation related to this ? 

130
D
3 years ago
Suvi Lehtovaara
Suvi LehtovaaraHelper ⭐️⭐️
asked in Build Communities
Any tips on optimizing content

Hi guys,do you have some tips on how to optimise content within the community and SEO-wise?The use case (in real life ATM) is, that our company made a change to a service, which was unpleasant to a small but loud group of customers. We weren’t on top of our game as this change was made and the community members were the first ones to post questions and conversations to our community about this change. As a result, these questions are in the top 5 in Google searches.Now we’ve made the decision to revert this change and announced it in the community with a new article. But this article does not seem attract interest well enough. I’ve linked this new article in all the existing questions, marked it as the best answer, but still it’s at place 8 in Google searches and has only a few hundred views… The original questions have almost 11K views in total. Any tips? Or is this just a waiting game?

573
Julian
3 years ago
Onomatopoeia
OnomatopoeiaHelper ⭐️⭐️
asked in Build Communities
How / when are ranks and custom roles assigned?

Hi team,I’m having a pickle with our gamification structure. Here’s an overview of what I’ve implemented, I won’t go into the detail on specific requirements:Rank How to earn Custom Role Benefits I'm new here! Register None Access to the Community Visits often Come back a few times Trust Level 1 Can edit posts with no timer Regular contributor Help others Trust Level 2 Invited to join Beta Testing Group Community expert Inspire and help others repeatedly Trust Level 3 Can create a group Community MVP Become a legend in the community Trust Level 4 Considered for superuser program  The basic idea is:When a new rank is earned, the member also earns an additional “trust level”. This is a custom role that is granted when the rank is earned Each trust level comes with a benefit as listed in the table above A PM is sent to the user each time they earn one of these ranks, thanking them and explaining their new priveleges.The problem is, after implement

493
Ditte
3 years ago
S
Sakshi RathorHelper ⭐️
asked in Build Communities
Getting Error while executing Get User id API

Hello All, I am using https://api2-us-west-2.insided.com/user/{field}/{value} this api from third party tool  to get user ID of the user so when I am trying to execute it then it is giving me internal error. Attached is the screenshot of the same.Please suggest what shoul I do to resolve this issue. 

373
Yoeri
3 years ago
Beachball3000
Beachball3000Contributor ⭐️⭐️⭐️
posted in Build Communities
Ranks or Badges? What's better to gain?

I had recently read on the Community, about how a fellow member (will try to find them) wanted to clear up their feed of questions and how they’d planned to provide a limited time badge to those who would help in this particular activity!To me that sounded very interesting and pretty much irked my interest to try and grab that badge (but of course I know nothing about the problem statements or their services! ) But this got me thinking to understand how & where badges and/or ranks can be used. I want to know what seems more “powerful/attainable/calling” for a member -- is to go up a rank or earn a badge?Furthermore is there a general way of how these two are to function with each other? We’re trying to incorporate this into our latest gamification framework and it becomes tricky when you’re trying to set the conditions in place -- is too much to achieve? is it far fetched for a member to accomplish ‘n’ number of answers/topics etc.? (I assume it just might come down to trial &

561
Blastoise186
3 years ago

Badges

Show all badges
Terms & ConditionsCookie settings