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Build Communities

Learn how to drive engagement at scale with a thriving customer community

  • 287 Topics
  • 779 Replies
Jessica.Quazza
Jessica.Quazza
started this topic

2024 State of Community Survey

Fostering a thriving customer community holds immense value in today's digital landscape. We are constantly talking to customers about the c...
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Community Unplugged Content Available On-Demand!

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ElleShutty
ElleShutty
started this topic

CC data in CS: Reporting Use Cases

If you’re just now tuning in, please check out my FAQ post as well as my Getting Started post regarding the CC+CS integration.Now that you h...
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287 Topics
mdellarocco
mdellaroccoContributor ⭐️⭐️
asked in Build Communities
Does anyone have a product built on Salesforce that has an SSO connection to your community that is built on Insided?

Does anyone have a product built on Salesforce that has an SSO connection to your community that is built on Insided?  We are exploring how we can add one of our product offerings that is built on Salesforce but are struggling with how to set up an SSO, if tit is possible or if these clients would need to separately login to the Community.  Any insight if someone has a Salesforce product connected to their Insided Community would be super helpful.  Thank you! 

530
mdellarocco
2 years ago
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AnitahgContributor ⭐️⭐️⭐️⭐️⭐️
asked in Build Communities
Follow members that have not engaged or show up in leaderboard

Some of our account managers would like to follow members that have not yet engaged and does not show up in the leaderboard - is there a way to find them? 

583
leo-inspired
2 years ago
jzhang
jzhangContributor ⭐️
posted in Build Communities
Using Insided and Intercom together

Hey all! Does anyone here use Insided for their Community and Intercom as their support tool and external knowledge base? I’m looking to better understand how other teams: Connect their Intercom Articles to Community posts (i.e. how do you cross-reference all of your self-serve content?)  I wish we could have federated search with Intercom Articles and Insided Community posts - have any of you built this on your own? I’m wondering how heavy of a dev lift this process is. Connect live chat with Insided, if at allAny insight is appreciated! Thank you :) 

285
leo-inspired
2 years ago
juan.delrio
juan.delrioHelper ⭐️⭐️
asked in Build Communities
How do I get notified of user rank progression?

Activity will net you points which will net you ranks.   How do I get notified when a user gains a Rank so that I can celebrate that event and bring more attention to activity?

654
DannyPancratz
2 years ago
Fescholz
FescholzContributor ⭐️⭐️
asked in Build Communities
Community Members NPS

Hi, any ideas on how to easily measure community members NPS in product? 

1636
revote
2 years ago
anirbandutta
anirbanduttaExpert ⭐️
posted in Build Communities
Ideas to ensure continued Employee engagement for a vibrant community

Looking to learn from Community Manager friends what has worked for you to keep internal folks: PMs, Documentation, Support, Engineers motivated to keep supporting the Community?Employee leaderboard and badges are the first gear, but what have you done beyond? What carrots seem to have worked to make Community engagement by non-Customers, not feel like a burdenSpotlighting in newsletters? Physical RnR, Monetary rewards? Made Community engagement part of team KRAs?Also what is the best way you extract that monthly data per team, role, group? 

889
anirbandutta
2 years ago
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StijnContributor ⭐️⭐️⭐️
asked in Build Communities
Leaderboard badge display not respecting user's badge opt-out preference

Last week we introduced the Leaderboard feature to our community. Other than a lot of feedback, one user drew attention to something that may be a bug or oversight.On the full leaderboard, badges are also shown. We have multiple users however who do not want to have their earned badges shown on their profile or anywhere on the community. Unfortunately, the full leaderboard does not respect this preference and shows badges regardless of the users setting for badges.Would it be possible to make it so badges aren't shown on the full leaderboard, if a user chose to not display their badges?

695
S
2 years ago
M
meenuContributor ⭐️
asked in Build Communities
How to register an URL to an event?

How to register an URL to  an event? I followed the same steps mentioned in API doc but getting below error{    "message": "Forbidden",    "description": "Access Denied."} Access token is valid  Do I need super user credentials to do so? I was using admin details.

411
leo-inspired
2 years ago
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Build Communities
Federated Search with a Public Docs Website

Hi All - Can someone direct me to documentation on this, if it exists? We’re looking to surface results from our public docs site within community search results. Is this something that can be done via API?Thanks!

4567
Ditte
2 years ago
Taylor Tarpley
Taylor TarpleyContributor ⭐️⭐️
posted in Build Communities
How Do You Promote the Champions in Your Community?

Hi all!  So we have recently Community Champions Program. This is a program that asks specific users/partners to take a special role in the Community. They contribute a specific amount of replies and content to the Community as well as offer feedback or participate in another role of our Customer Education org at large.  We have a specific article announcing our Champions program, a specific page consolidating all of our Champions and their bios and have bi-weekly articles we post in our Community written by our Champions.  Wondering if there is any other way we can promote our Champions and give them more love/visibility?  Thanks all! 

603
DannyPancratz
2 years ago
laura.porcincula
laura.porcinculaContributor ⭐️⭐️⭐️
posted in Build Communities
Founders events?

For those of you who have a group for Community Founders group in your community, what kind of events do you host for them to keep them engaged? Our founders prefer asynchronous events, but I’m open to other suggestions too.Thanks in advance!

151
laura.porcincula
2 years ago
emily.arent
emily.arentContributor ⭐️
posted in Build Communities
How do you run product/feature beta groups in your B2B SaaS community?

Hi there!I’m hoping to find some inspo around how to launch and structure our company’s beta program on Insided. Beta groups to date have been run differently depending on the product manager and nothing is streamlined (great opportunity to make an impact and streamline!)This is also a great opportunity to build buy-in and prove the value of our community to our product team.  Is anyone willing to share how they structured their first beta group? 

652
emily.arent
2 years ago
timcavey
timcaveyHelper ⭐️⭐️
posted in Build Communities
Does someone have data that supports a Single Sign On business case?

We all know that SSO is great. it allows smoother, quicker ways for visitors to sign up. It’s a clear win win.  However, life isn’t always that simple. There’s some work that has to happen before a SSO option is possible. Getting that work prioritised needs a business case. That’s where you community professionals come in… Do you have data to support the value that SSO delivers? Activation funnel improvements, volume of  new questions, ROI, return visitors, engagement etc

262
Blastoise186
2 years ago
V
Vanessa_MEOContributor ⭐️⭐️⭐️
asked in Build Communities
How do you manage links to pages that no longer exist?

Hello,What do you do to the user generated topics and posts that link to a site page that no longer exists and therefore receive a 404 error?Do you edit the post and change the link or just archive the post? 

413
bas
2 years ago
Juliana Spinardi
Juliana SpinardiHelper ⭐️
asked in Build Communities
Integration Insided and Linkedin

Hey Community! I’m wondering if it is possible to integrate Insided and LinkedIn. the idea: every time a user gets a badge, they will have an option of post it on Linkedin and tell all their network. Ideas? Thoughts? 

672
Juliana Spinardi
2 years ago
anirbandutta
anirbanduttaExpert ⭐️
posted in Build Communities
International Community Day?

CMgrs Assemble! 🦹‍♀️We have the Int. Community Manager Appreciation Day on Jan 23, Let’s think about an International Community Day, shall we?  Btw, there already seems to be a movement for Oct 8 on Social, Shall we run with that? Share your thoughts.

291
anirbandutta
2 years ago
Onomatopoeia
OnomatopoeiaHelper ⭐️⭐️
posted in Build Communities
💪 POWER UPS 💪

Gang, I have an idea that I have no idea how to execute. Can you help?I always find gamification to be a little bit lacklustre. Points are, ultimately, meaningless and badges are a nice point of pride but, again, they don’t do anything. I’ve even had feedback from members to say that they’re more annoying than useful.Buuuuuut….What if there was a third system informed by the points and badges system, designed to encourage intense progression across the community user journey and reward very specific behaviours?💪 ENTER POWER-UPS 💪Power-ups work like this:A Community member does something amazing. As they do. They submit an incredible guide, write some thought-leadership or set up a networking discussion. Once that post reaches a certain number of likes or replies, they earn a power-up! The power-up gives them a one-shot dose of something amazing and useful. It might be a ticket to an industry event, a month of an upgraded product tier or even a 30 minute call with a thought-leader in

303
DannyPancratz
2 years ago
Onomatopoeia
OnomatopoeiaHelper ⭐️⭐️
posted in Build Communities
How do you provide insights to your organization?

Hello everyone I hope you’re having a brilliant week!I have a rather interesting/challenging OKR that I set myself a few months back. Here’s what it looks like:Use data about our Community membership to provide the organization with actionable insightNow, yes, it’s a poorly written objective - but this one is actually just for me and no one holds me accountable to it. The desire behind this was to make sure that the Community we’re building can demonstrably help us improve our business practices. I always felt it was something missing from my previous community strategies, and that it’s really vital for the long-term sustainability of any community. I have this weird and wonderful (I think? You tell me!) hope that:I’ll be able to match our Community members data from InSided with other systems our business uses By doing that, I’ll be able to understand who our members are, how they behave in our products - and what makes them different from someone who isn’t interested in being a part

461
JennyWiley
2 years ago
Melissa Meyer
Melissa MeyerContributor ⭐️⭐️
posted in Build Communities
User Dashboard – additional consumption fields/criteria

With the User Dashboard, its great to have data like posts, replies, likes given and received, but would love the ability to look at additional consumption in this view, like the following:Average session duration Page views (unique and cumulative)  By article/post Event registrations 

181
Melissa Meyer
2 years ago
dsmrt
dsmrtContributor ⭐️
posted in Build Communities
List Group Membership via API

We have a custom integration that listens to the group membership Webhooks to sync to other applications for reporting and marketing. We recently needed to list all members and run a re-sync and couldn’t due to the API not supporting groups, nor group membership operations.  I would love to see this added!

562
SmartlyGreg
2 years ago
JessEs
JessEsHelper ⭐️
asked in Build Communities
Creating a "hidden topic" game for users, but need some advice...

Hi folks, I’m trying out a new “game” with users to drive engagement.I want to post a puzzle and use the answer as a keyword clue to find a topic that we’ve “hidden” somewhere, which is what I want them to engage with, and then offer a small prize. (Seems roundabout but I think it might work for our audience.)The problem is, for a “hidden” topic to remain hidden until I’m ready to release the clue, I need to bury it in the feed or hide it somehow, at least until the first user finds it. (It would also be good if I can avoid the “new topic” email trigger for this one, but that may not be possible...)I tried creating a fake user and some boring decoy text for the preview in the feed, but then our discerning superusers flagged it as spam.Now I’m wondering if I can trash the topic to get it out of the feed and then restore it a few days later and it will go back to its original time stamp (before the more recent activity feed)?Or any other hacks that might help here... Thanks :D

190
JessEs
2 years ago
Juliana Spinardi
Juliana SpinardiHelper ⭐️
posted in Build Communities
Maping members profile

Hey community! How are you? I want to know if you have ever sent a survey to map your member's profiles. I’m building a form to get to know my membership better and I’d love some benchmarked. Thanks a million. Best, Juliana 

252
anirbandutta
2 years ago
timcavey
timcaveyHelper ⭐️⭐️
asked in Build Communities
Which analytics tool is easiest to set up a script for visibility of every click of the acquisition funnel?

Do lots of members click on a topic creation CTA but never go on to register? What about that huge drop off from registrations to members making their first post? Analytics tools like FullStory, GA and Mixpanel give great insight into some things, but I’m missing a big chunk of the sign up journey without creating a script (so I’m told) to track things like clicks to parts of the registration box. Is this kind of visibility unnecessary? Is it OK just to look at traffic vs sign ups vs active members and go from there? 

511
Julian
2 years ago
Idan
IdanContributor ⭐️⭐️⭐️
posted in Build Communities
Integrations thread! What works for you?

Hello friends and greetings from Tel-Aviv.I launched our community almost a year ago (a product community for a cybersecurity SaaS company). I am opening this thread to get your input on what works for you in terms of integrations?How did you leverage your (or your team) usage of Insided through an integration?How do you make magic with Insided and different integrations? 🪄Thank you friends - Looking forward to hearing all yours tips and tricks!   

200
Idan
2 years ago
Julian
JulianGainsight Employee ⭐️⭐️
posted in Build Communities
inSpired Innovation Lab: Roundtable Recap #3 - Gamification

In the course of our inSpired Innovation Lab we hosted a series of roundtables. This topic includes the notes which were taken during our round table around Gamification. It included participants from Sonos, Simyo, Ziggo, Eneco, Consumentenbond and from Kindertelefoon. Below you can find all the notes. Badges While the Simyo community gives out Badges for many actions, Angela mentioned that only their superusers seem to be interested in Badges. Ronald (from Ziggo) added that Badges should be focussed more on expertise. They hand out Badges when e.g. a user has posted 100 solutions, to show that they are truly knowledgeable users around a certain topic. There seem to be two different approaches to applying Badges: Focussed on general activity, a Badge can be giving simply for being active (commenting, starting topics) Focussed on specific actions which are benefiting the community goal (posting solutions to questions) On the Ziggo community (which is still using a custom templat

3142
Julian
2 years ago

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