Product Updates

Fresh features and updates are in full bloom this spring! Here are the latest product highlights from Skilljar by Gainsight over the past month: 🔗 Self-Service URL Redirects: Automatically redirect learners to your most relevant content, regardless of if they use outdated links. Learn more. 🪄 Simplified Course Management: A new Course Navigation Header and refreshed Publication Settings Page is now generally available! We hope these two design changes in the dashboard make course management and publishing faster and more intuitive. 🤝 Docebo & LearnUpon Verified Support for Content Syndication: Syndicate Skilljar content into Docebo and LearnUpon using our xAPI workflow. Visit our Help Center for a full list of supported LMSs and details on how to set up Content Syndication.  📊 Expanded Data Fields for Salesforce & Gainsight Integrations: We’ve added new data fields to Skilljar’s Salesforce managed package and Gainsight integration—especially useful for programs using VILT. See the full details on the new fields. ➕Small Improvements & Fixes: Accessibility Improvements: We’ve improved accessibility across the dashboard by enhancing screen reader support, including: Adding persistent and descriptive labels to form field Announcing information displayed on calendar components Ensuring all screen reader users can navigate and understand dynamic elements and icons Learn more about accessibility at Skilljar.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com.

 We’ve added a new self-service way to manage learner navigation with URL Redirects, now available in the Domains & Publishing section of your dashboard.With this update, you can: Create a redirect from any catalog page, path, course, or plan Choose a target URL that can be either: Another Skilljar-hosted page on your domain An external link outside of Skilljar   Once setup, you will redirect learners automatically from the source URL to the target URL, ensuring they always land on the most relevant content.💡 Tip: The redirect will only activate once the source is not pointing to a live link—giving you full control over timing and learner flow.

We’ve been hard at work making Staircase AI even stronger — and this release brings big upgrades to your customer intelligence toolkit.From earning enterprise-grade security certification, to faster answers with Ask Staircase, to richer visibility into stakeholder relationships, it’s all about helping you move faster, spot risks earlier, and drive growth with confidence.Here’s a quick look at what’s new this quarter: 🏆ISO 27001 CertificationStaircase AI is now ISO 27001 certified — the gold standard for information security management. This independent certification validates that Staircase meets rigorous international standards for protecting customer data, giving your IT, security, and procurement teams instant confidence.What this means for you:Built-in trust with third-party validation Continuous risk monitoring to protect your customer relationships Enterprise-ready safeguards to scale with you as your business growsNo extra work. No added complexity. Just smarter, safer growth from day one.🔗 Learn more about our security here 🤖Ask Staircase EnhancementsAsk Staircase just got smarter. New enhancements deliver quicker, more relevant responses when you ask about customer health, engagement trends, risks, and stakeholder coverage. With improved search models and expanded support for nuanced questions, it’s easier than ever to spot gaps, uncover risk, and take action—without digging through dashboards. 🤝Stakeholder Network UpdatesThe Stakeholder Network just got a major upgrade. Now you can instantly visualize engagement across your team and key customer stakeholders with a powerful, interactive view.Color-coded lines show relationship strength at a glance Filter by role, team, or engagement to zero in on risks or gaps Hover to see last touch dates, engagement volume, and health detailsWhether you're mapping executive coverage or spotting weak points early, the Enhanced Stakeholder Network gives you the clarity you need to protect and grow every customer relationship. Want even more details? Check out the full release notes for a deeper dive into everything that’s new. 

We’re excited to announce that Docebo is now officially supported as part of Skilljar’s Content Syndication feature—joining our growing list of compatible LMSs.!--more-->What is Content Syndication?Skilljar’s Content Syndication allows you to embed your Skilljar-hosted courses into external LMSs like Docebo—no rework or duplicate uploads required. Whether you're enabling partners, delivering training across teams, or simplifying access for your customers, Content Syndication helps extend your reach without adding more to your plate.Why it matters: Deliver content in external LMSs without duplicating work Keep training up-to-date everywhere the content is syndicated—automatically Give learners a frictionless experience in the systems they already know Read how Homecare Homebase leveraged Content Syndication -->Get step-by-step instructions in our Help Center --> 

Exciting news! Our friends at Parta.io just rolled out an update to our direct integration that makes publishing and managing SCORM content faster, cleaner, and way less manual.!--more-->Here's what's new:✅ Multi-SCORM PublishingExport each lesson as its own SCORM file and publish directly to Skilljar—giving learners direct, one-click access without confusing course-inside-a-course navigation.✅ Instant Lesson UpdatesUpdate content once in Parta and push changes to every Skilljar course using that lesson—without breaking analytics or losing completion data.Want the full details? Read more about the update from Parta.io -->

This release is all about helping your CS team move faster, act smarter, and stay focused on what matters most: your customers. From AI-powered meeting follow-ups to flexible program editing and personalized views by team, every update is designed to reduce busywork and give your team more time to drive outcomes.Here’s what’s new: Edit Live JO Programs Without Hitting Pause (Phased Rollout) Until now, making changes to source filters in Journey Orchestrator meant pausing or cloning a program.Not anymore. You can now edit Participant Source filters in running programs without the need to clone or restart. This means you can update filters in Queries, Segments, and Data Designer sources while the program is active. And once you’re done, just republish the program to replace the active version with your updates. And with Execution History, you’ll have a clear view of what was changed, when, and by whom, so you always have full visibility into what changed, when, and by whom. Let AI Handle the Follow-Up (Phased Rollout) Say goodbye to rushed meeting notes and missed action items.With AI Follow-Up, Gainsight captures meeting insights automatically, so you can turn your customer conversations into clear, actionable Timeline entries:Summarizes discussion highlights Extracts action items and next steps Flags potential risks Analyzes topic-level sentimentPreviously only available with Gong, AI Follow-Up now works with Zoom, Microsoft Teams, Google Meet, Clari, and Chorus, so no matter where your calls happen, your notes stay consistent and your follow-through never slips.  Note: AI Follow-Up leverages the processing power of Staircase AI's in-house models to automate meeting capture. This integration does not provide access to Staircase’s full platform or standalone features, or require purchase of Staircase. More Control Over Timeline ActivitiesLet’s face it—mistakes happen. And when they do, cleaning up your Timeline data should be simple and straightforward. Now, admins can give users permission to edit or delete Timeline entries, so your records stay clean, collaboration stays smooth, and your team can move faster without relying on workarounds or delays. Smarter Layouts by Team Membership Every team should see the data that matters most—automatically. With this update, you can now assign C360 and R360 layouts based on company team membership. Layout assignment is also dynamic, so if a user joins or exits a Company Team, the layout updates automatically without manual interventionIt’s personalization at scale and it helps your team stay focused on what they do best. [New Paid Add-On] Meet Adoption Tracker Now available as a paid add-on, Adoption Tracker lets you tag product features to track product usage and adoption and spot trends leading to churn risks—all inside Gainsight CS. No engineering or development work required. And the best part? All this adoption data can then make health scores more accurate, fuel better AI insights, and be deployed across dashboards and reports in CS.Just tag key product features and start tracking who’s using what, how often, and where engagement drops off—so you can take action before it’s too late.  New Out-of-the-Box Fields in the Data Model (Phased Rollout) Gainsight now includes a set of precalculated, out-of-the-box fields across key objects like Company, Person, and Relationship—ready to use in reports, rules, and 360 layouts with zero setup required.Here’s what’s new:Previous CSM: Name of the last assigned CSM when a change occurs CSM Changed Date: Timestamp of when the CSM field was last update Last NPS Score: Most recent NPS score received from a user Last NPS Responded Date: Date the most recent NPS survey was completed Last NPS Score Type: Classification of the last NPS score (Promoter, Passive, or Detractor) Total Number of Open CTAs: Count of open CTAs at the Company level (including Relationship CTAs)No configuration. No custom fields. Just faster access to the data your team needs to act. Want the full scoop? Check out the full release notes or watch the release webinar below. Leave us a note below to share what you’re most excited about in this release! 

We’ve made it easier to manage and publish courses with two updates you’ll notice in the dashboard: The new Course Navigation Header brings key pages—Details, Curriculum, Actions, Publication Settings, and Analytics—into one central view. You can still access these individual pages from their original spots, but now they’re easier to reach right from within the course. The redesigned Publication Settings page eliminates scrolling and surfaces your most-used options right at the top. Looking to learn more? Visit our Help Center for details:  Course Navigation Header → Publication Settings Page →  

Instructor-led training should be engaging and interactive for learners, but that shouldn’t come with a trade-off of adding more burden for your team. This release is focused on making live training easier to manage—from how you run sessions to how you track what happened after. We’ve also shipped a few long-requested admin tools to give you more control without adding more work.Let’s take a look at what’s new in Gainsight CE: Zoom Meetings IntegrationYou can now create and sync Zoom Meetings directly in Gainsight CE—ideal for smaller, more interactive ILT sessions. This gives instructors the tools to lead live trainings that feel more personal, while attendance is tracked automatically in the background. Less admin work for your team, and a better experience for your learners.To get started, you’ll need to authorize or re-authorize Zoom. Learn more here.  Bulk Attendance TrackingYou can now track attendance in bulk across Zoom Webinars and non-Zoom sessions—all in one step. This update makes it easier to keep learner records accurate, even for large ILT sessions.  Access EnhancementsReplacing the old Profile tab is a new Access tab in the admin view. In this tab, you can now see how a learner got access to a course—whether it was self-enrolled, assigned, or purchased. If you’re using Commerce, you can also view and update individual enrollment expiration dates.  Improved Video AnalyticsWe’ve added filters and drilldowns to the video report so you can track more than just views. See who started or completed a video, how far they got, and which videos are actually being watched. You can also click through to the source file in your media library.  Mark as CompleteAdmins can now manually mark a course as complete for any learner. This helps when someone needs credit for external learning or previously completed training that isn’t reflected in the system.  Have questions or feedback on any of these new features or enhancements? Drop a comment below—we’d love to hear from you.

Our Salesforce managed package and Gainsight integration now offer expanded data fields, providing deeper insights into your program, particularly for Virtual Instructor-Led Training (VILT).Here’s what’s new:Multi-Session Event Data: If a learner registers for multiple sessions, track attendance & engagement across each session. VILT Waitlist Registration Updates: Get real-time updates on waitlist changes (registrations, cancellations, approvals). Total Seats Data for ILT Sessions: Monitor class capacity and attendance trends. “Due_at” Field for Course Enrollments: Leverage the existing "Due_at" field from Skilljar, now available in your integrations for deadline monitoring and analysis.How can you get these new fields?Salesforce Integration: Even if you don’t need these new fields today, we recommend updating to the latest version of the Salesforce managed package to keep your integration running smoothly. Why integrate with Salesforce? See what’s possible on our integration page.Gainsight Integration:If your Gainsight integration is already set up, you’ll find the new fields available automatically. If you're not integrated yet, check out our Setup Guide to get started! 

Understanding how your community engages, grows, and evolves shouldn’t feel like guesswork. That’s why we’re excited to announce that our Data Connectors are now widely available, giving you direct access to your community data for deeper analysis and reporting. What are Data Connectors?Data Connectors provide a direct pipeline between your community data and your Business Intelligence (BI) tools, allowing you to track engagement, analyze performance, and uncover trends with ease. Whether you’re monitoring content success, visualizing key metrics, or blending community data with company-wide analytics, these connectors make it simple to turn data into insights. What You Can Do with Data ConnectorsTrack Community Engagement & Performance – Analyze content performance and post activity, track user participation and engagement, and discover trends to get a holistic view of your community’s dynamics and understand what’s working. Build Custom Reports & Dashboards – Connect to your BI tools like Power BI, Looker, or Tableau to create reports tailored to your business needs. Visualize and share community data with interactive dashboards.  Merge Community & Company Data – Use the S3 connector to copy data into your preferred data warehouse (e.g., Snowflake), making it easy to combine community insights with your internal analytics and providing a complete picture of customer engagement and performance. How to Get StartedIt’s easy to connect your data! In Control, go to Integrations > Apps, where you’ll find four Data Connectors: Power BI, Looker, Tableau, and S3. Select your preferred tool, follow the integration steps, and start pulling in your community data to build the reports and insights that matter most to your business.For more detailed steps for your specific BI tool, check out this page. With Data Connectors, your community becomes a valuable source of business intelligence. Ready to explore the possibilities? Log in and get started today!

February was a big one. We dropped our 2025 CE Trends Report and shipped some solid platform updates. Here’s what’s new:↳Public Preview Links: Preview live courses or Course Drafts on your chosen domain, start the course preview from a specific page, and share preview links with anyone—even those without Skilljar access.✨In Beta—Simplified Course Management: A Course Navigation Header brings key course pages into one experience, while a refreshed Publication Settings Page offers a clear, at-a-glance view of settings. Watch the demo or explore it in your dashboard if you opted into the beta program.💡Ordered Learning Paths: Require learners to follow a specific course sequence in a path, removing the need for course prerequisites to set the specific course order.➕Small Improvements & Fixes:Course Scores–Enrollment Reports: We've added "Course Score" as a column option in Enrollment Analytics, making it easier to track learner performance and include course scores in Scheduled Reports.Salesforce Bulk Deletion Handling: Our updated deletion handling reduces API call spikes and speeds up deletion times by batching related deletions into a single bulk operation.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

Gainsight Sally App Update in Slack Slack has deprecated certain API methods used for Quick Insights in Gainsight Sally and introduced a new API to ensure uninterrupted functionality.To maintain seamless functionality, Gainsight Sally has been updated to support these API changes and improve file display names for better visualization.Key Enhancements:API Migration: Gainsight Sally now uses a new API to ensure seamless functionality. Improvement: If you download a visualization, the file now retains the correct name and opens without appending a .png extension. You can now view tabular reports directly in threads without downloading them.Note:Gainsight Sally will be automatically updated. No action is needed from end users or admins. There is no functional impact on users. Quick Insights functionality will continue to work as expected. These changes are applicable from March 12, 2025.This information is also available in the Patch Release Notes.

Our Salesforce integration now uses bulk deletion handling to significantly reduce API calls to Salesforce.Now, when an admin deletes a Published Course, Skilljar consolidates related deletions (Enrollments, Course Progress, Lesson Progress) into minimal bulk operations.If you previously disabled your Salesforce integration due to high API usage, you can now safely re-enable it. 

Fresh features and integrations, coming your way! Here's what launched in January:🤝 Gainsight Integration: Leverage Skilljar data in Gainsight to incorporate course enrollments and completions into customer health scores and trigger automated actions based on training activity. Check out the Setup Guide.💡 Ordered Learning Paths: Require learners to follow a specific course sequence in a path, removing the need for course prerequisites to set the specific course order.✨ Coming Soon–Simplified Course Management: A new course navigation header consolidates your most-used course pages into one experience, and a refreshed publication settings page provides a clear, at-a-glance view of settings without the lengthy scrolling.❗ Scheduled Maintenance: Skilljar will be temporarily offline for maintenance on Saturday, March 1st, from 8:00–9:30 PM PT. During this time, the dashboard, course platform, and APIs will be unavailable. Learners and platform administrators will see a maintenance page if they try to access the platform.➕Small Improvements & Fixes:Published Path Enrollment Setting: When a student enrolls in a learning path, Skilljar will automatically recognize any existing course enrollments for courses within the path.Next Course Button on Paths: Learners can advance to the next course in a path after completing the course's last lesson with a new 'Next Course' button.Catalog Page Builder–Tags: Add and manage tags on builder pages, ensuring that tagging functionality is consistent across both builder pages and legacy pages.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

Community is all about connection—bringing your customers, teams, and resources together in one place. But when language becomes a barrier, those connections can break down before they even begin. That’s why we’ve been hard at work making Gainsight Customer Communities truly global, ensuring every user can engage with your community in their preferred language.Over the past few months, we’ve rolled out enhancements that make it easier than ever to create and manage multilingual communities. With today’s release of the Localized Homepage, your community can now deliver a seamless, localized experience across homepages, categories, and interface elements!Let’s take a look at what’s now possible. Localized HomepageYour community homepage is the front door to engagement, and now it can adapt to each user’s preferred language. With the Localized Homepage, you can create dedicated homepages, and Knowledge Base and Community overview pages for various languages. Tailor banners, widgets, navigation, and content recommendations in the user’s selected language. This ensures a more welcoming, intuitive, and personalized experience from the moment they arrive. Community managers can configure and preview different homepage layouts for each supported language, giving full control over how content is presented to diverse audiences. Localized Homepage Localized Community & Knowledge Base CategoriesConversations and knowledge-sharing shouldn’t be limited by language. With Localized Community & Knowledge Base Categories, you can now create dedicated spaces in both the Community and Knowledge Base modules for different languages, ensuring that users can easily find discussions, articles, and resources in the language they’re most comfortable with.  Fully Localized Community InterfaceEvery part of the community experience should feel native. With the fully localized interface, all system-generated UI elements, including buttons, menus, and page titles, will display in the supported languages you selected. Community managers can also fine-tune translations to better match their brand’s voice and terminology. Plus, languages can now be configured behind the scenes before going live, ensuring a seamless transition for members when they join.  Remember Language Preference via CookiesNobody wants to reset their language preference every time they visit your community. Now, when members select a language, their preference is saved via cookies—so whether they log out, close their browser, or return later, they’ll automatically land in the right experience without needing to switch manually.  What’s Coming Next?We’re not stopping here! We’re working on even more multi-language enhancements, including:AI-Powered Translations (in open beta) – One-click on-demand translations for topics, replies, and threads. Language-Specific Search Filters – Allow users to filter search results by language for better content discoverability. Language as a User Property – Users will soon be able to set their preferred language in their profile, ensuring a consistent experience across sessions. Localized System Emails – Ensure all automated notifications and system messages are delivered in a user’s preferred language.We’re committed to making your community more accessible, global, and engaging. With these multi-language enhancements, we’re breaking down barriers and empowering users to participate fully in the language they’re most comfortable with.Are there other areas of Customer Communities where you’d like to see multi-language support? We’d love to hear your thoughts! Drop your feedback in this thread or reach out to us with any questions.

Known Issue Tracker FAQs Please find a list of the frequently asked questions below. We will continue to add to this as questions arise.  What is the Known Issue Tracker (KIT)? The Known Issue Tracker (KIT) is a public-facing Jira project that lists product bugs and issues. It is designed to provide transparency to Gainsight customers regarding known issues and their statuses. KIT also saves time and effort for customers by giving them a central place to check if an issue they encounter is already recognized, thereby also negating the need to raise a support ticket. Which issues are posted on the KIT?Issues that are impacting critical/major functionality and/or affecting multiple customers are listed on KIT. Any issue/bug that is reported goes through an internal process of checks and approvals from Product & Engineering before it can be posted on KIT. How quickly do issues appear on the KIT after they are identified?Once a bug/issue is confirmed by Gainsight Support or Engineering, the PM and EM for the affected product area are tagged in the internal Jira ticket. They typically review and provide their approvals within one business day. After both approvals are in place, Support creates a public-facing ticket in the KIT. What details will I find in a KIT ticket?A typical KIT ticket includes: Title (Summary): A short description of the issue Issue Details (Description): A concise explanation Root Cause: If available, a short explanation of the underlying reason for the bug. Workaround: If available, instructions to mitigate the issue until a fix is released. Replication: Replication steps if available are provided Product Name/Component Affected: The Gainsight product/module impacted. Will customer data or any personal information appear in KIT?No, the Security Team has guidelines to avoid sharing any sensitive or personally identifiable information (PII) on KIT. This includes names, email addresses, phone numbers, or any other confidential data. Tickets are text-based only for now, and no sensitive data is displayed.Are screenshots or attachments included in KIT tickets?In general, no screenshots are included to avoid inadvertently exposing customer data. If a screenshot is ever necessary, it is carefully reviewed by Support Managers to ensure it does not contain sensitive information. Text-based descriptions are the default.Why do some bugs or escalations not appear on KIT?Not all bugs/escalations are made public.  A bug/issue may be disapproved by the PM or EM for various reasons such as, privacy concerns, security concerns etc. A bug/issue might not meet our internal checks for posting on KIT.  Those bugs/issues remain managed via the internal Jira process. Does Gainsight provide an ETA (Estimated Time of Arrival) for fixes?We currently don’t provide ETA’s for bugs/issues listed on KIT. We are looking into the possibility of providing ETA’s in future versions of the KIT.Can I contribute or edit tickets on KIT?No, external viewers can only view KIT tickets. They cannot edit or modify any content. This approach ensures the integrity of publicly listed items.Where can I find the Known Issue Tracker?The public-facing KIT board is available at a dedicated Jira project link that Gainsight provides (e.g., “Known Issues Tracker” project). You can bookmark that link to stay updated on known issues, statuses, and any available workarounds. You can also find it linked on support.gainsight.com under the “Support” dropdown as well as on the right hand side of the GameChanger Community homepage. What if a bug I reported is not on the KIT, but still affects me?It may be pending review or it might have been disapproved for public posting. You can contact Gainsight Support to confirm the status. If it’s not approved for the KIT, the standard bug-fix process still applies, and you’ll receive updates through our regular support channels.

Customer-facing teams are dealing with bigger portfolios, tighter budgets, and rising expectations—all without extra hands to help (or at least not enough of them). The challenge isn’t just keeping up, it’s staying ahead.But despite the pressing need, the data these teams need to actually stay ahead isn’t always easy to get to.For frontline CSMs who use Gainsight daily, data is always at their fingertips. But for cross-functional teams and executives, and even some CS team members who don’t log in regularly, getting the right information can require extra steps that slows them down and creates inefficiencies in their workflows.That’s where Gainsight’s AI Agent for Slack comes in.Now, key customer insights, data, and best practices are right in Slack. No more switching tabs, waiting on reports, or chasing down updates. Just quick answers, shared insights, and the ability to take action.What You Can Do with Gainsight’s AI Agent for Slack:Instant access to customer data: Ask about ARR, renewals, risks, adoption trends, and more.  Keep teams aligned: Share updates directly in Slack channels so customer-facing teams can stay on the same page. Stay ahead of risks and opportunities: Identify potential churn or expansion opportunities early, so you can act before it’s too late. Effortless follow-ups: Quickly draft emails, meeting recaps, and content for EBRs. On-demand best practices: Instantly get strategies for onboarding, renewals, and customer growth, plus quick answers on Gainsight functionality.Whether it’s a CSM preparing for a renewal, a Sales rep checking account details, a Product team member reviewing top feature requests, or an executive looking at customer health, Gainsight’s AI Agent makes data available to everyone who needs it—right when they need it.By eliminating unnecessary steps, making data more accessible, and reducing time spent searching, our AI agent helps teams move faster, stay aligned, and focus on what really matters: building relationships with customers and driving better outcomes.Because at the end of the day, AI isn’t about replacing customer-facing teams; it’s about empowering them, which is exactly what our Slack app is designed to do.

Gainsight Assist for Outlook – Authentication Update Microsoft is retiring legacy tokens used for Outlook add-ins authentication and transitioning to Nested App Authentication. This change impacts all applications using legacy tokens, including Gainsight Assist for Outlook.Impact on Gainsight AssistTo align with this transition, the Gainsight Assist for Outlook plugin is adopting the new authentication framework. This change will be effective from February 28 March 03, 2025.Recommended Action for Microsoft 365 (M365) Admins after February 28 March 03, 2025 ReleaseThe M365 admin must take specific steps to support the Gainsight admin in maintaining the Gainsight Assist plugin, as the Gainsight admin lacks the necessary permissions.To simplify the authorization process, the M365 admin should use the Admin Consent Flow. This will automate scope authorization across all users in the tenant, preventing the need for individual users to manually reach out to the M365 admin for approval.Use this link to initiate the Admin Consent flow..For more details on this transition, refer to the FAQ document.This information is also available in the Patch Release Notes.

We’ve released updates to make managing paths easier for you, and learning smoother for students. Here’s what’s new:Learning paths that work in orderGuide learners through a required order of courses within an ordered learning path—without having to set up course prerequisites.Learning paths that think aheadAfter learners complete the last lesson of a course within a path, they can easily advance to the next course without any guesswork.Learning paths with lighting-fast automationsPower your paths with Skilljar Actions to put learner communication and group management on autopilot. 

Introducing the Gainsight Known Issues Tracker (KIT)Your feedback has been invaluable in driving improvements to both our products and your overall experience, and as a result, we’re happy to introduce the Gainsight Known Issues Tracker (KIT).What is KIT?KIT is a centralized, public repository where you can view all Known Issues and bugs across Gainsight products. It's available 24/7, so you can easily check the status of an issue you're facing.Centralized Information: Find all known issues in a single location accessible through the following channels:  Gainsight Support Page: Click the "Support" dropdown in the upper-right corner. Gainsight Status Page: Refer to the link at the top of the page. Community Homepage: Refer to the link on the right-hand sidebar.  Direct Link: Bookmark the page for quick access.  Active Resolution: Every issue in the KIT is being actively addressed by our Engineering team. Transparency: KIT will be regularly updated with the latest information.How to Use KITCheck for Known Issues: If you encounter a bug or issue, first begin by checking the KIT to see if it’s already listed - saving you the time of creating a Support ticket and providing immediate insights into known issues. Monitor Progress: If the issue is listed, simply monitor its progress on the KIT— no need to raise a support ticket for further updates. Need Further Assistance? If you don’t see your issue listed in the KIT, please do not hesitate to raise a support ticket and our team will happily assist you. What’s Coming Next?ETAs: While we don’t currently provide ETAs for resolutions, we plan to revisit this in the future.  Notifications: We’re working on a feature that will allow you to “watch” specific issues and receive alerts when they are resolved.We hope the Known Issues Tracker (KIT) makes it easier for you to stay informed about the issues that matter to you. Thank you for your continued support!

Great communities are dynamic spaces where conversations thrive, ideas flow, and solutions come together. Our latest release includes new features and enhancements that are designed to strengthen how your community connects and discovers content making it easier for you to cultivate this dynamic space.Let’s take a closer look at each feature & enhancement:Notification CenterNever miss a beat with the new Notification Center, designed to keep your community members informed in real-time. Accessible directly from the navigation bar, users will receive updates on replies, mentions, and new activity. This enhancement helps drive engagement by keeping users actively participating in discussions and responding to important conversations, improving the overall community experience.Hierarchy in Product AreasOrganizing content across multiple products just got easier. With the new 2-level hierarchy for product areas, community managers can categorize Ideas and Product Updates under both products and their associated features. This structure simplifies navigation for your users, allowing them to filter and find relevant content faster. To make idea submissions even smarter, you can now require users to tag ideas with a product area, ensuring every submission is properly categorized—saving you valuable time and keeping your community organized.User Interface RefreshWe’ve given your community a sleek, modern refresh to make navigating and engaging even easier. The refresh includes:Read/Unread Visual Indicators: Unread topics and replies now stand out in bold, helping users focus on new content. Build Bar UI Updates: A modern design has been introduced for a consistent, professional feel across the platform. Simplified Customization: The “Customize” button is now renamed to “Edit Layout,” making the entry point to customization mode clearer. ​​​​​​Smarter Spam PreventionProtect your community’s integrity with smarter, more robust spam prevention tools. We’ve improved our integration with Akismet to include:Contextual Intelligence: Tags from parent topics are now sent to Akismet, ensuring replies align with the context (e.g., cooking tags vs. unrelated spam topics like software). Accurate User Agent Identification: Submissions now include the actual user’s browser information instead of internal system data for better spam classification. Enhanced Detection with Post Titles: Titles are now included in Akismet submissions, providing a more complete context for spam evaluation. Privacy-Compliant Spam Reporting: IP addresses and email data for manually marked spam are now hashed, improving data privacy and detection accuracy. Zero Reply Filter in the Dynamic Content WidgetHelp ensure no question goes unanswered with the new Zero Reply filter in the Dynamic Content Widget. This enhancement makes it simple for community managers and moderators to identify unanswered posts and prioritize follow-ups. By addressing unanswered questions faster, you’ll drive engagement, improve user satisfaction, and foster stronger community participation.Related Ideas Closed: Undo ‘Best Answer’ Solution in the Front EndWe all make mistakes, and now you can fix them instantly. With this enhancement, community managers and moderators can undo a “Best Answer” designation directly from the front end. Whether it’s correcting an accidental click or updating a solution, this feature gives you the flexibility to maintain accurate and helpful responses for your community.Related Idea Closed: We hope these updates make managing and engaging in your community simpler and more effective. Have feedback or questions? Let us know in the comments below!

A new year brings new possibilities—and with this January release, we’re making Gainsight CS work even harder for you, so you can work smarter for your customers.Here’s what’s new: Smarter Health Scores with AI Scorecards (Now GA!) Health scoring can be a delicate balancing act—finding the right metrics, weighting them just so, and making sure they reflect reality. Now, with AI doing the heavy lifting, creating and refining scorecards is faster, easier, and more accurate than ever:Build brand-new scorecards in minutes using smart, data-driven recommendations. Fine-tune existing scorecards with insights that show what’s working—and what’s not.The result? Health scores that don’t just look good on paper but actually reflect what’s happening with your customers. Access to Staircase AI in Gainsight CS Staircase AI is all about surfacing the moments and trends that matter most in your customer relationships. With this new integration, those powerful insights are now seamlessly embedded into Gainsight CS, so you can take action without skipping a beat:See Staircase’s AI analysis of customer sentiment and trends in the C360 and P360. Use AI-driven reports and dashboards to spot risks or uncover opportunities. Bring Staircase’s customer communication analysis (covering channels like email, tickets, chat, and more) into your broader data story.What does that mean for you? A clearer, more complete view of your customers that helps you act faster and with greater confidence. New to Staircase AI? Here’s the deal: Staircase AI uncovers real-time insights into customer sentiment, health, and relationships—insights you can seamlessly connect to Gainsight CS to activate workflows, CTAs, and automated journeys. Dive into our latest guide—An Executive’s Guide to Preventing Churn—to explore how our CEO, Nick Mehta, uses Staircase AI to eliminate surprises, strengthen customer connections, and drive meaningful outcomes.  Fix Timeline Entries Without the Friction (Reparenting) Accurate data matters, but mistakes happen. That’s why we’ve made it simple for CSMs to reassign timeline activities to the correct Company/Relationship without deleting or recreating entries. Small Enhancements, Big ImpactEmail Metrics You Can Trust: Tired of wondering if your email metrics are telling the real story? We’ve enhanced bot detection in Journey Orchestrator to filter out clicks and opens caused by automation. Consistent Email Domains: Admins can set approved “From” and “Reply-To” domains for emails sent through Cockpit, P360, and Timeline. That means professional, consistent emails that build trust, avoid spam folders, and ensure your communication always hits the right tone. Mandatory Cross-Org Connector Mapping: To help you avoid migration failures due to missing or unmapped connectors, you’re now required to set a target organization before starting the migration. This means smoother transitions, fewer hiccups, and more time to focus on what matters.Want the full scoop? Check out the full release notes.

We're excited to announce our strategic partnership and integration with LearnExperts, bringing AI-powered course authoring capabilities to Skilljar.!--more-->Using the integration you can:Turn existing content (slides, PDFs, webinars) into structured courses using AI Quickly apply instructional design best practices to your courses Export content into any format for any learning style–eLearning modules, video scripts, and instructor-led training materials Direct publishing from LearnExperts to Skilljar with one clickBest of all, now you can add LearnExperts to your existing Skilljar contract without additional procurement processes 👏 

Ring in 2025 with our December updates! 🎉 Here's what's new to help you start the year strong:⚡️Path Actions: Skilljar Actions on paths allow you to automate learner communication and group management. Visit the Actions tab on any published path to get started.🔄 Gainsight Data Export: Get a more accurate picture of your customer health by including training data into your Gainsight health scores. Join the waitlist.👥 External Management: Allow people outside your organization to add and manage students while maintaining control over your Skilljar dashboard. Now available on Professional and Enterprise plans. Try it out!➕ Small Improvements & Fixes:Group Membership Pre-Requisites: Course Prerequisites now allow you to require learners to belong to specific groups before registering for a course, while keeping these courses visible to all learners in your Academy.External Management Updates:Filter content by tags when assigning content to Student Managers Student Managers can bulk enroll students into content from your AcademyCatalog Page Builder–Tags: Add and manage tags on builder pages, ensuring that tagging functionality is consistent across both builder pages and classic pages.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

We've brought our lightning-fast automations from courses to paths, making learner communication and group management easier than ever.Path Actions allow you to automatically:Send customized emails to learners upon registration, completion, or a set number of days post-completion of a pathSend engagement emails to learners who register but don't complete a path within a specified timeframeAdd or remove learners from select groups when specific criteria are metEnroll learners into content when specific criteria are metVisit the Actions tab on any published path to get started.