Product Updates

 We're excited to share our Fall 2024 Product Showcase with you! 🎉During this 15-minute recording, you'll explore:✓ An exclusive sneak peek at our roadmap and upcoming features.✓ New features available for you to use today.✓ Observations from 2024 and our vision for the months ahead.Watch Senior Vice President of Product, Tammy Hahn, and Director of Product, Nate Whitley, discuss how Skilljar's latest innovations will help you drive maximum impact in your Academy—with minimal effort. ✨

Hello Community, We are committed to keeping you informed about Post-Release changes that may affect your planning and work. Going forward, we will share updates through two channels: Product Updates section in Community A solution we are currently working on to provide information on Known Issues with widespread impact. We will share more details regarding this as it becomes available.By centralizing post-release communications, we aim to make it easier for you to stay informed about any changes or new developments after a release. Updates shared here will cover any changes from what was originally communicated in the Release Notes, such as feature delays. These changes will also be updated in Release Notes which we will link here (as seen below).Two key updates from the August 24th release we would like to highlight are: Gainsight Assist Plugin - Add Activity Type in Chrome and Outlook Plugins      This enhancement can be disabled or reverted to the previous version by contacting the Gainsight Support team. Auto-Refresh for AI Cheat SheetThe auto-refresh feature for Cheat Sheet, originally scheduled to be available for all customers by September 12th, will now roll-out to customers in phases from September 30th through October 31st. We encourage you to regularly check the Product Updates section to ensure you're always informed about the latest product developments.Thank you for your understanding and engagement with the Gainsight Community!

August updates? We’ve got them! Let’s catch you up on what’s new.!--more-->🔁 Required Login for Content Syndication: You can now require students to log in with their personal or business email addresses before accessing syndicated content, enabling SSO and unlocking certifications and Skilljar Actions.🚀 Bulk Publishing: Easily publish a single course to multiple domains with just one action, saving time and reducing repetitive tasks.⚡New Data Connector Documentation: Skilljar’s Data Connector offers the most comprehensive customer training data set available, now paired with equally comprehensive documentation. Check out our new resource to discover its full potential.❌ Skilljar Actions–Deactivate Enrollment: Automatically deactivate course enrollments upon completion or post-completion actions, giving you greater control to ensure learners access only relevant content while maintaining access to related courses in a learning path.➕Small Improvements & Fixes:Enhanced VILT Instructor Access: Restrict VILT instructors to only see their assigned training events. New Date Filter for Historical CSV Backfills: Apply a date filter when downloading Salesforce backfill data. Theming Update: Add, edit, and reorder up to 5 customized header links directly from the dashboard. Consistent Groups Access: Apply Group-level restrictions consistently across the Skilljar dashboard, ensuring all fields, data tables, and pages align to defined access settings. Improved Student Navigation for ILT/VILT Sessions: Selected ILT/VILT sessions from the calendar stay visible through the checkout experience.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

Dive into July's latest updates—here’s a quick look at what’s new:!--more-->☁️ Salesforce & Skilljar: If you missed last week’s Salesforce and Skilljar Coffee Chat, catch up with the recording here.Salesforce Integration Playbook: Walk through a step-by-step checklist, hear from those who have integrated, and learn helpful tips. This is your comprehensive guide to getting started with Skilljar’s Salesforce integration.⬆ Caption File Uploads: Directly upload, delete, and view multiple caption files for Skilljar-hosted videos.Simplified Localization: Cater to a global audience by directly managing and uploading multiple localized caption files. Search Engine Optimization (SEO): Caption files enhance SEO by making video content indexable and optimizing it for keywords. Enhanced Accessibility: Ensure all viewers can access and understand your video content.✨ Accessibility at Skilljar: Caption File Uploads are just one example of Skilljar’s dedication to fostering a user-friendly educational environment where every learner can thrive. Find more information on our compliance and Accessibility Conformance Report (VPAT) on our new Accessibility page.📧 Group Assignments Based on Multiple Email Domains: Add learners to designated groups by entering multiple email domains, streamlining group organization. This functionality is now available on the New Group and Edit Rules pages.➕ Small Improvements & Fixes:Search & Select in Promo Code Datatable: The promo code “offers” datatable has been updated to include search and select functionality, allowing you to easily find and apply the right offers when defining promo codes.Monthly Training Reports Update: We have updated the "Active Students" table with the following.Merged students will be included in the Active Students Report. Merged records will display as "Merged Student" with their activity domains. Enhanced clarity in both the dashboard and CSV download formats.Expanded Live Event Dataset: As a VILT admin, gain insights with new columns in your Live Event Analytics CSV download. New columns include:Total Seats: View the total number of seats available for each event. Domain: See which domains your attendees are coming from, especially useful for courses published across multiple domains. Waitlist Enabled: Quickly identify if an event has a waitlist with a simple "yes" or "no." Waitlist Count: Know exactly how many people are on the waitlist for each event.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

As outlined in our July and August Release Notes, we’ve recently upgraded the backend infrastructure for our Connectors. Our current vendor, which supports our integrations, will be ceasing operations. By transitioning these services in-house, we’ll be able to improve load times, boost overall efficiency, and accelerate the implementation of new enhancements.To ensure uninterrupted service, jobs must be recreated on the V2 Connector for all Connectors listed below. This step is essential in avoiding job or data sync failures after the deadline on November 30th. Zuora Intercom Pipedrive ZohoAs connectors were upgraded for our Gainsight framework, we ensured compatibility with the latest supported API versions from these applications. In some instances, changes in the updated APIs required adjustments to the fields available in the Connector. As a result, some fields were deprecated or removed. You can review the full list of fields that have been removed for each Connector here.To make the process as seamless as possible, a Customer Success Solutions Consultant (CSSC) or a Customer Success Architect (CSA) will be handling the recreation of jobs on your behalf if you have jobs built on one of the Connectors listed above. Please expect to hear from them in the coming weeks. Additionally, if you utilize any of the following Connectors below, you must take action to simply reauthorize or edit the connection by the November 30th deadline to avoid any failures from occurring. Zendesk (Reauthorize) If you intend to use the Widget in Zendesk, please unlink, re-auth, then relink. JIRA (Reauthorize) ServiceNow (Reauthorize) Google Big Query (Reauthorize)  If Custom authentication is selected, Admins need to click “Edit Connection” and “Save”. If a new Service account is selected, please recreate the Service Private key. FreshDesk (Edit and Save) Important: It is crucial that you reauthorize the upgraded connectors with Admin-level permissions in the respective systems to ensure the jobs are successful post-upgrade. For additional details, please refer to Release Notes referenced above. If you have any questions or concerns, feel free to  thread them below. We are here to support you and ensure a smooth transition.

September brings a bag of mixed emotions. The end of summer is always sad, but it also means the whole world is “getting back into the groove” - and let’s admit it, that means getting back into a more structured and organized routine. That feeling is very relevant for this Gainsight Customer Communities release round-up!We’ve been busy pumping out impactful enhancements all focused on creating a great community management experience. Each of these release items will help you better structure your community, and organize and stay on top of your community content.Let’s get into the good stuff! Parent/Container Categories Renamed to SectionsTo simplify navigation, we’ve renamed Parent/Container Categories to Sections and Child/Content Categories to Categories. Sections are used to hold and structure categories. And Categories are used to hold content. This change modernizes the terminology and makes it crystal clear how your content is organized in your community.Need help structuring your Sections and Categories? Check out this article.  Create Events in Hidden GroupsYou can now create events in hidden groups, aligning the functionality with private groups. This enhancement was based on your feedback and ensures a consistent experience across all group types.Read more on how to publish events in hidden or private groups here.   Improved Events APIOur Events API has received a significant upgrade! We’ve transitioned into a dedicated Events API, which allows you to do (nearly) everything you can do from our UI, through the API. All with backward compatibility, of course, so no work is needed on your end if you’ve already got existing integrations through the API for Events. Check out our new Events API documentation here.This improvement will help you better integrate Events into your stack, reduce manual work in keeping two systems up-to-date, and allow you to better report on events in third-party platforms.We’d love to hear from you how you’re going to leverage our new Events API. Let us know in the comments! Image Alt Text in WidgetsWe’ve enhanced accessibility and SEO across your community by adding alt text in both the Banner Widget and Quick Links Widget. Now, you can add descriptive alt text in these widgets, ensuring that your content is more accessible to users who rely on screen readers and improving the visibility of your community in search engine results.  Improved Email NotificationsWe’ve introduced a new option in the notification settings that lets you choose to receive an email for every reply to a topic. Previously, only one reply notification was sent until you viewed the topic again, which caused some replies to go unnoticed. With this update, you and your users can stay on top of all discussions. Head to your profile to choose your notification preferences today!  We hope these improvements will make your day-to-day activities a little bit easier. As always, if you have any questions, comments, or suggestions, drop them below!

We’re thrilled to share the latest updates we’ve made since June to help you achieve greater success. Here’s a round-up of what’s new:!--more-->🎨 Catalog Page Builder: A tool for creating custom pages using pre-made elements and low-code blocks for streamlined site design.🔑 API Read-Only Keys: API keys limited to only allow Read or Get operations, enabling you to securely grant integration partners access to your Skilljar data.✨ Custom Footer in Themes: A dedicated HTML block for admins to add custom footers on pages, course details, paths, and plans as part of ongoing improvements for a more maintainable theming experience.➕ Small Improvements & Fixes:Monthly Training Report Metric: We are renaming the "New Students" metric on the Monthly Training Report to "New Domain Signups". This will distinguish it from the "New Students" metric on the Analytics Overview, helping you understand your data even better.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed feel free to email support@skilljar.com. 

Hey everyone, can you believe it’s only been days since our July CS release rolled out? I know, right? It feels like just yesterday, but here we are, already soaking up the awesomeness of those new updates—and guess what? There’s even more excitement on the horizon (get it?) with our next batch of updates coming your way on August 24th!I had a total blast yesterday hosting a webinar where we dove into some of the new features. It was fantastic to explore how both users and admins can really make the most of these enhancements. Oh, did you miss the live session? No worries—you can catch the full recording below 👇Be on the lookout for the upcoming Crank Up Technicalities webinar. It's all about diving deep into the technical details, and it's hosted by none other than our very own Gainster Customer Success Consultants and Product Managers. Keep an eye on your inbox and our Community posts for an invite to this can’t-miss event in September!We received a ton of insightful questions during the webinar. While we couldn’t tackle all of them live in the Q&A, we've compiled a list of these queries with their answers so that everyone can benefit. Make sure to check it out below! And for the detail-lovers among you, our Release Notes are pure gold. They dive even deeper, so definitely give them a look for the full scoop.Webinar Q&A Gainsight AIQ: When will AI Follow Up support Zoom?A: AI Follow Up for Zoom is currently in Closed Beta, targeted for release in Q3.Please note: Timelines may be subject to change.Q: How soon can we expect to see the Teams integration with AI Follow Up?A: AI Follow Up for Microsoft Teams is currently targeted for the second half of this fiscal year (ends February 2025).Please note: Timelines may be subject to change.Q: Will Sally be replaced with Copilot?A: Sally will be replaced with Copilot in the second half of this fiscal year (ends February 2025).Q: Any plans to have AI features work in full Sandbox environments?A: There are no plans currently. We will revisit this topic soon.Q: Is AI scorecard available for both Company & Relationship Scorecards?A: Currently, it is available only for Company.Q: Can we use AI Scorecards in Sandbox?A: Yes, the AI Scorecard feature can be enabled for Sandbox. However, data requirements specified in the AI Scorecard (formerly known as Scorecard Optimizer) must be met for successful implementation in the tenant.360 in SidebarQ: Can we customize the summary page on the sidebar 360?A: End users have access to the same widgets as in C360 and R360 and can customize the Summary section by adding or removing widgets as needed.Gainsight HomeQ: Is there a cutoff date for all to auto turn on GS Home?A: The old UI will be deprecated with the January release.CockpitQ: Can you pull linked Object fields into the Cockpit custom views with the new Cockpit Admin redesign?A: Unfortunately, this is not possible.Success PlansQ: Can Admins create custom Success Plan views similar to Admin-designed Cockpit views?A: Unfortunately, this is not possible.Q: Can you show how Success Plans and Customer Goals will work together?A: Please check out this video.Inline EditingQ: Can existing reports be updated for inline editing?A: Yes, but the Reporting Admin must configure each report individually to determine which fields should be inline editable based on their use in consumption areas.Rules TemplatesQ: In the “User Login History” object, does it indicate if a user is being impersonated by an admin?A: Yes, the Login Type field will be noted as "Login as User" in such cases.Renewal Center & CSQLQ: What about connector opportunity sync for Renewal Center and CSQL, it would use the same job, right?A: Yes, that is correct.ConnectorsQ: What's the timeline for the Teams & Outlook connectors?A: Teams is targeted for the second half of this fiscal year. Outlook is TBD.Please note: Timelines may be subject to change.Journey OrchestratorQ: Any planned updates to the JO Dynamic Program functionality this year?A: Post-Publish Program Edits are scheduled for this fiscal year, allowing admins to modify program configurations and sources even after the program has been made active, including editing query sources and altering the program flow by adding or deleting steps.

Your community should be like a Swiss Army knife—an indispensable tool known for its versatility and adaptability. It can be used to educate and train your users to successfully leverage your product, drive awareness and engagement with peers and your brand to fuel business growth, and offer unparalleled access between you and your customers to inform customer-backed decisions. However, just because a community can serve many purposes doesn't mean it has to be complicated to manage. Our latest release items are designed to streamline these multifaceted capabilities, eliminating tedious busywork and making it easier to manage your online community effectively. Here’s what’s new in Gainsight Customer Communities: [Open Beta] Community AI FeaturesWould it be a product update in 2024 without a few AI features?! We’re excited to announce that THREE community AI features are now in open beta and available for everyone to opt-in and take for a spin!Write with AICreating community content has never been easier! Use Write with AI to quickly draft community conversations, questions, knowledge content, product updates, and email copy. With just a few prompts, you can generate first drafts tailored to your goals, tone, and length preferences. Easily edit the generated content to match your style, add links, or include rich media like images and videos. Kick writer's block to the curb and keep your community content fresh and engaging! AI RecapStart each day with AI Recap to triage what needs your immediate attention and prioritize your daily tasks. Access this “ICYMI summary” of community content in the all-new Control Home. The AI Recap widget gives you a digestible summary of the most recent unread topics, categorized by theme, so you can get a quick low-down of what happened while you were away.AI SummaryCapture the essence of longer community topics and threads with AI-generated summaries. Our new AI Summary feature offers a quick and actionable overview of discussions, helping you stay informed and take immediate action. Simply hover over an unread topic or thread in the Content Overview widget in Control Home and click to generate a summary. Gainsight AI will provide a concise recap along with potential next steps. Access the full topic or thread directly from the summary to dive deeper when needed.How to EnableWe’ve added a dedicated AI page to the Settings section in Control, which will help you customize your AI features. From this page, you can enable and disable our AI features. We also encourage you to input your company title and community description to help tailor the AI output. You can include additional information like your audience, products, and community goals to help refine the results. Additional Hierarchy in Knowledge Base Transform how your community members find and access knowledge content with the expanded 3-level category structure in the Knowledge Base. Categorize, organize, and manage your content to fit your multi-product business needs. Easily restructure your Knowledge Base with drag-and-drop functionality, pin topics to the top, and reset the custom order to improve the navigation, and make content discovery easier.  To customize your Knowledge Base hierarchy, navigate to the Knowledge Base settings, adjust the category structure, and reset article order with one click. For more details, check out this article. Subscribe to EventsEnsure your customers never miss an upcoming event with the new subscribe button in Events. This enhancement boosts event visibility and drives event engagement directly within your community. By alerting subscribers of newly added events, it encourages registration and attendance, helping you maximize event participation and impact.For more information and steps about how to set up subscriptions for events, check out this article. Enhanced Mega Menu & Branding ConfigurationsWe’ve added new functionality to the mega menu widget enabling you to easily customize navigation elements to match your brand’s look and feel. Now, you can set different color attributes for a cohesive, branded look, choose navigation bar width for better visual alignment, and upload logos or custom images to the navigation menu. Additionally, we added new branding configuration options within the Theme tab. Easily upload logos and favicons, configure primary and secondary brand colors, and customize link-sharing details to ensure a consistent and visually appealing community experience. These enhancements give you greater control over your community's appearance and functionality, aligning it seamlessly with your brand identity. For more details, check out these articles: Configure Mega Menu Widget in Destination Configure Branding Elements in Destination A big thank you to all our beta testers for testing many of these new features and providing us with invaluable feedback. Interested in joining future betas? Join our Product Discovery Group for early access. Which feature are you most excited about—and what would you like to see next? Let us know in the comments.

We’re exited to unveil our July 2024 CS release: Human-First AI enhancements & UX improvements for an easier, more powerful Gainsight experience! So, what’s new? Enhancements to AI Follow Up for Gong.io and AI Cheat Sheet:AI Follow Up improvements include enhancements to relevancy, precision, and accuracy in summaries plus report on meeting sentiment. AI Cheat Sheet sees auto-refresh, relationship support (wooo!), and gets better insights into usage with new reporting capabilities. 360 in Sidebar:Now, there’s no need to open a new tab every time you want to view a company or relationship 360! Users can seamlessly access vital details directly within their current workspace—wherever a 360 link appears, including in Success Plans, Cockpit, and beyond. The 360 details will conveniently open in a sidebar on the same page.Major UX Enhancements (available August 24):In the wise words of DJ Khaled, ‘Another One!’ we’re delivering yet again on our commitment to simplify and enhance the user experience with a major refresh to Gainsight Home for end users, along with improvements to Cockpit and Success Plan administration for our admins.Additional Enhancements: Impersonate Users: Admins can now log in as users to streamline issue resolution and ensure accurate access controls. Out-of-the-Box Cross-Product Dashboards: New dashboards instantly showcase data from Gainsight CE and CC, helping you manage customer success activities more effectively. Customer Release Webinar | Aug 1st - Join us for an exciting review of the most impactful Customer Success features in this release!Full release notes here.

It’s 87°F today in NJ (or 30°C for all my celsius folks out there), but that’s not stopping our Product and Engineering teams from releasing some exciting new features designed to streamline your admin experience, enhance security, and make your videos more engaging and accessible than ever.   Here’s what’s new in Gainsight Customer Education: A More Streamlined and Secure Way for Admins to Access Their Academy I’m sure you’ve noticed over the past couple of months that we’ve migrated your academy to Gainsight Platform Single Sign On (SSO), which gives you a smoother and secure login experience. The migration to Gainsight SSO was also a critical step in integrating Gainsight CE into the greater Gainsight universe (CS, CC, and PX)—and it was also the launchpad for this release: SAML configuration (admin SSO).*  What’s SAML? I won’t get too into the nitty gritty, but from a high level, think of SAML or Security Assertion Markup Language as a digital key that lets you use one set of login credentials to access multiple applications; it’s like having a single key to unlock several different doors in your house.In the context of customer education, configuring SAML allows admins to use popular identity providers such as Okta and Google to effortlessly and securely log into their academies. Learn More About Gainsight Authentication *SAML configuration (admin SSO) is currently only available to customers whose academies have been migrated to Gainsight SSO. If you don’t see this setting available right now—don’t worry!—we’ll have you migrated in the next few weeks. Note: SAML configurations are inherited across all Gainsight products. So, for example, if you configure SAML for CE, but also use Gainsight CS, both products would inherit the same configuration. More Engaging and Accessible Videos with Self-Serve Captions Videos are key to a successful and engaging academy. Whether you use them as standalone assets or as part of a learning path, they’re proven to drive engagement, knowledge retention, and, ultimately, better learning outcomes for your customers. That’s why we’re excited to introduce self-serve caption management for videos in your media library, allowing you to easily manage, upload, and update captions in multiple languages directly within your media library—all without the need for technical support. Configuration Steps:Navigate to the Content > Media Library section Select the video for which you want to add captions Click Upload CaptionsLearn More About Self-Serve Video Captions Automate Workflows with Course Publishing Webhook Webhooks are a way for applications to communicate with each other by sending automated messages or information in real time when an event occurs. In your case, webhook allow Gainsight CE to communicate with other tools in your tech stack. For example, when a new learner is created, you could automatically send them an automated email with a relevant course.Said another way, webhooks reduce manual work on your end and increase the efficiency in managing learner communications and updates. Now, we’re adding another webhook: Course published.With the course published webhook, CE admins can automate workflows and actions when, well, a new course is published. For example, when you publish a new course: Send an email to relevant stakeholders informing them Automatically enroll users Track content updates with Google Sheets or your databaseLearn More About CE Webhooks Which feature are you most excited about—and what would you like to see next? Let us know in the comments.  To learn more about Gainsight Customer Education and best practices, head over to the Share Industry Knowledge and Discuss Product Features forums.

In addition to our classic catalog pages, Skilljar's new builder pages allow you to quickly design your Academy, without heavy coding.!--more-->Customization: Utilize pre-made hero images, course tiles, low-code blocks, and more for quick and effective site design. Flexibility: Achieve your desired look and feel with HTML blocks. Switch between legacy and builder-style blocks as needed. Simplicity: Navigate the new Catalog Page Builder view with simplified actions to easily add, edit, and clone pages, along with intuitive tools and settings. 

The weather is warming up, and so are our development efforts. Below is a round-up from May of the feature releases and improvements we've made to make Skilljar better for you!!--more-->🔍 Proctoring Validation setting on Skilljar Lessons: You can now set Skilljar Quiz and other select lesson types to require validation by a proctor before the lesson will be marked complete.➕ Content Syndication supports Seismic ( formerly Lessonly): Content syndication extends the reach of your content by embedding Skilljar courses into another LMS while retaining control and analytics. Seismic (Lessonly) now joins the list of supported LMSs along with Cornerstone, Litmos, and Bridge.🏷️ Enhanced Label Management: You can now add, edit, delete, and bulk apply labels from one location, making it easier than ever for admins to find content.🤝 Learn Experts Integration Improvements: LEAi is now able to export courses to Skilljar and automatically separate your content into lessons. All you have to do in Skilljar is review and publish!This integration is built and managed by Learn Experts. For support with functionality, reach out to info@learnexperts.caStay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed feel free to email support@skilljar.com. 

While we're excited about the major features in the pipeline (did you see our latest product update on Control Home?! 👀), we haven't lost sight of the smaller yet impactful enhancements that can make your life—and your users' lives—a bit easier. But don’t just take it from us. These updates are a direct result of your feedback and ideas. In fact, with this release, we’re closing a total of 95 votes from our community!Let’s check out the latest improvements we've rolled out over the past few weeks. Attachments in Product UpdatesYou can now enrich your product updates by attaching relevant documents. This new capability allows you to provide comprehensive information and resources directly within your updates, making it easier for your community to access and engage with important content.  Thanks to @Chelsea Roberts for this fantastic idea! Ranks and Badge Information in Ideas and Product UpdatesWe’ve added detailed gamification information to the ideas and product updates modules. Now, you can see the ranks and badges of users, showcasing their contributions and engagement levels within the community. This enhancement aims to foster a more interactive and motivating environment.  Shout out to @copperml for suggesting this enhancement! Reorder Ideation StatusTo better align with your idea development lifecycle, you can now tailor the order of ideation statuses. This flexibility allows you to set the status sequence that best fits your workflow, ensuring a smoother and more intuitive ideation process.  Big thanks to @mstone for this idea! Edit Replies and IdeasAuthors can now edit their ideas and comments up to one hour after the original post. This feature provides a window for making necessary adjustments or clarifications, enhancing the accuracy and relevance of contributions within the community.  And with this, we close an idea with a whopping 41 votes! Customize How Time Zones Are Rendered in DestinationManaging event times across different regions can be challenging, especially for our customers with audiences in both the US and EU. We're introducing a new feature that offers more flexibility in how time zones are displayed for events in your community. Through the new Settings > Event Settings page in Control, you can now:Automatically render the time format based on the user's locale (AM/PM or 24-hour format). Select whether to display all event times in either the user's local timezone or the event's timezone. Choose whether to show the timezone information.These settings will be applied across the events overview page, events detail page, and the featured topics widget, ensuring a seamless and user-friendly experience for your community members.  Thanks a ton @bjoern_schulze for sharing this idea, and @mcooksey for sharing additional use cases to support this change. RSVP Column on the Events Overview PageTo enhance the visibility of event engagement, we’ve added an RSVP column to the events overview page. This allows you to quickly see how many users have RSVP'd for each event, providing valuable insights into event performance at a glance. Enhanced Topic Moderation InterfaceTo make topic moderation even easier, we’ve redesigned the topic moderation page with a more intuitive and modern UI.   We hope these updates improve your experience with Gainsight CC. Keep the feedback and ideas coming! Happy community managing!

Community managers handle a lot, from customer content to engagement and leaderboards. The new Control Home dashboard acts as your central inbox, highlighting who or what needs your immediate attention. We've made it easier to track key action items and insights, simplifying your workflows and helping you focus on what matters most. What is Control Home? This new, default landing page in the Control view of Gainsight Customer Communities will allow admins to quickly surface actions and summary metrics that matter most to them - such as pending users, reported posts, new registrations, questions asked, and more.Admins can then view data from out-of-the-box widgets, including content overviews of all community topics (filtered based on recently viewed, unread, new topics or reported content), pending actions for posts, users, groups and more, and the most popular items (topics, categories and groups) in the last week.Use Control Home to:Stay on top of your community and quickly get to pending actions and better engage with top users and content. Quickly surface summary insights and use these metrics to track overall community health and needs at a high level. Simplify workflows with quick links to full reports to instantly go deeper and better manage your community needs. New Control Home Experience How do I enable and customize the new homepage? Control Home will automatically be enabled - no action needed from you! The next time you go into Control, you will be taken to the new landing experience. This will be the landing experience for all future logins.Easily customize your dashboard to display the metrics and information that are most important to you. Simply click the ‘Customize’ button in the upper right hand corner to reorganize and/or hide cards.If you need to navigate back to the Control Home page at any time, just click the new Home icon at the top of the menu. A Special Thanks to Our Beta Testers! Thank you to the 42 beta testers that took Control Home for a spin and helped us build a really impactful feature! We appreciate all of your time, effort, feedback, and guidance!We’d love to continue learning from each of you, so if you have any feedback or comments on how we can improve Control Home, please let us know below using the ‘Feedback’ button in the top right corner of the page.Are you interested in participating in future betas? Join our Product Discovery Group and be the first to know about upcoming betas.Check out Control Home and simplify your community admin experience today!

At Skilljar we believe innovation never stops. Below is a round-up since March of the feature releases and improvements we've made to make Skilljar better for you!!--more-->🔍 Go Behind the Dashboard with Skilljar: Skilljar is always working behind the scenes to ensure your Academy is best-in-class. Check out our latest SCORM analytics enhancement, Group API update, and more. Little things can go a long way to improve your experience.➕ New Salesforce Integration Settings: There are two new options on the Salesforce Integration page within the Skilljar dashboard! The first allows users to control what happens with a Linked Contact when there’s no match in Salesforce, and the second is the ability to enable or disable High Volume APIs, which could reduce API calls to Salesforce by more than 50%.➕ Group Level Discount: Admins now have the ability to set specific percent discounts for different groups for all purchasable objects, enhancing flexibility and customization in pricing strategies. This also allows for both group discounts and promo codes, applying them sequentially for additional savings.➕ Content Creation and Group Level Discount API Endpoints: Skilljar has made it possible to create courses and content without the need to log into the dashboard. For users utilizing Skilljar's API or 3rd-Party Content Management Systems, you'll be able to:Create and structure Courses, Lessons, and Lesson Content Items via API Assign Web Packages, Videos, and Quizzes to a Lesson via APIWe've also introduced an API endpoint for managing group-level discounts, enabling automation and scalability in discount management.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed feel free to email support@skilljar.com. 

Community is all about connecting. And the more connected your community is - to each other, resources, and even your company - the more impactful it can be. We’ve been laser-focused on building new and better ways to create these connected experiences, empowering you to take your community to the next level.New Features & Enhancements: Now in Beta: Coming Soon: Let us know what you think!We have a lot to cover in our 30th(!!!) roadmap update, so let’s jump right in.New Features & Enhancements: Time for some spring cleaning!Just like your home, every little product nook and cranny deserves some love in the spring! Shining a little sunlight on these small improvements has us feeling energized and ready to tackle the big stuff! Calendar support for both Outlook Personal and Office 365 in Events: The “Add to Calendar” button for Outlook was initially set to create the event in a personal Outlook calendar. We’ve updated the options to include Office 365 calendars. Sort event types alphabetically in Destination: If you’ve already enabled the customization mode for Events, you can see that we’re now sorting the event types alphabetically, instead of by creation date. New Discussion Forum markup for an improved SEO: We have updated the Discussion Forum with new markup to include properties such as comments, author, publication date and interaction statistics, enhancing visibility and search engine indexing.  This update optimizes metadata and integrates structured data to improve content discoverability.  Widget Enhancements: To improve functionality and create a more enjoyable user experience, we’ve made some enhancements to a few widgets. For more efficient use of space, use the list view option on the Featured Topics Widget and the Dynamic Content Widget. Customize the number of Quicklinks cards displayed in a row, ranging from two to six. Choose between vertically stacked cards or horizontally scrollable cards on mobile devices, independent from the desktop configurations. Customization Mode for EventsCustomization mode is now available on the Events page in Destination! This means that you can now use the widget library to customize your Events page and make it easier for users to discover upcoming and past events. We’ve also improved filtering capabilities to enable users to filter by event type and included the option to add events to Google, Outlook, and Apple calendars so they don’t miss a beat. *Remember to take a few moments to personalize your Events page by June 1, 2024. After this date, we will enable the new customizable Events page for all customers by default, with default branding. ​​​​​​Read all about these recent updates and more in the product update.Dynamic Content WidgetAutomatically curate and deliver more relevant content with the Dynamic Content Widget to boost community engagement without the manual effort and continuous updates. Use the customizable filters and sorting options to surface fresh and engaging content, or highlight unanswered questions that need a little extra love. Thank you to our beta testers for all of their feedback! Check out some of the key takeaways and improvements we made based on the beta in this product update. Localized InterfaceIt’s time to expand your community's global reach with seamless localization. We made a giant leap toward our vision of creating a unified and inclusive community experience with the launch of the new localized interface! Administrators and community managers can now configure the interface in up to 18 different languages, and enable community members to use the language selector to seamlessly translate the interface into their preferred language. We’ve also included the ability to edit phrases to reflect brand identities and acknowledge cultural nuances across all supported languages. Our goal is to boost user engagement by providing a localized experience that feels native to each user, regardless of their location or language. Now in Beta: Open Beta: Control HomeOne of our goals for this year is to help you stay on top of everything that’s going on in your community. For that reason, we’ve been working on an all-new homepage in Control that will help you triage the most important action items, see trending content and users at a glance, and more so that you don’t miss a beat. And guess what? You’ll also see some AI capabilities on this page soon!Take it for a spin today by heading to the “Open Betas” page in Control, and be sure to join our beta group on the community to share your feedback.Closed Beta: Gainsight AI for Community ManagersBring the power of generative AI into your community! The Gainsight AI for Community Managers closed beta is still running and we’d love for you to join and let us know what you think. We’ve added two awesome ways for you to use AI to simplify workflows and get those creative juices flowing.Kick writer’s block to the curb and ask AI to draft and publish Knowledge Base articles and Product Updates to uplevel your self-serve resources. Need help writing up a compelling email? Simply add a few simple prompts and watch as your email copy is auto-generated! It has never been easier to communicate with your audience.Interested in taking AI for community managers for a spin? Join the AI beta program waitlist!Closed Beta: Gainsight AI for Community MembersIn addition to the AI features for community managers, we’re pumped to announce that we have two powerful AI-powered capabilities in closed beta designed for your community members.Improve how your users search and find content with auto-generated tagging. Empower users to appropriately categorize new topics by leveraging AI-suggested tags. In turn, search results become more accurate by surfacing highly relevant content to the next user.Next, you can revolutionize your search experience with AI-powered search summaries, enabling your community members to quickly comprehend content and easily access the source materials.Stayed tuned for more info on how to sign up for the beta! Closed Beta: Knowledge Base Category HierarchyTo make your Knowledge Base even more impactful and easier to navigate, we’re increasing the category hierarchy. The enhanced 3-level hierarchy will allow you to better organize your knowledge content so that your community members can effortlessly find information and self-serve. Use the drag-and-drop functionality to intuitively structure your content in a way that makes sense for your business and community.Interested in joining the beta? Let us know in the comments below!Coming Soon: Dedicated Categories for Different LanguagesPerfectly pair the new localized interface with language categories to create dedicated spaces where users can engage and collaborate in their preferred language. Build and manage language specific community categories to easily provide localized experiences within the broader community.Expanded Product Area HierarchyAs your business grows and expands, so should your community. We’ll continue to add additional hierarchy levels across the platform to better support multi-product organizations. Up next: hierarchy in product areas. This enhancement will allow you to organize Product Updates and Ideas by product area, making it easier to search, find, and subscribe to areas of interest.Subscribe to EventsMake sure your users never miss an upcoming event by allowing them to subscribe to Events! This way, for each new event you publish, subscribed users will automatically receive an email update, making them aware of the new event!Notification CenterNever miss the community activity that is most important to you! We’re building out a brand new Notification Center that will keep you and your members up-to-date on your topics, replies, and mentions - directly in your community.Let us know what you think!Wow! That was a lot to cover. Thanks for reading this far! We hope that you feel connected to our roadmap and are pumped for at least a few of the items we covered. Let us know what feature you’re most excited about in the comments below.

Your feedback continues to be the heartbeat of our community. Among the many insightful suggestions, the event creation process emerged as a focal point for enhancement. Your voices were heard loud and clear, and we've been hard at work bringing your ideas to life! Today, we're thrilled to unveil a revamped event creation experience, packed with enhancements that simplify the process so you can spend more time building excitement around the event and boosting registrations, and spend way less time getting things set up.Let’s take a closer look at what’s new!Refreshed Event Creation FlowWe've reimagined the event creation flow to streamline the process and enhance clarity. With a fresh look and feel, it's now simpler to navigate different sections and make crucial choices, such as RSVP types, with confidence.Here's what's new:Automatic Timezone Pre-filling: Your current timezone is now automatically populated, saving you valuable clicks. Efficient Time Selection: Selecting the start date auto-populates the start time and intelligently sets the end date and time, alleviating unnecessary manual inputDraft Saving CapabilityGone are the days of immediate publishing. Starting today, you have the flexibility to save events as drafts. This empowers you to create placeholders for future events, gradually adding details as they unfold, before final publication.Duplicating EventsRecognizing the recurring nature of many events, we've introduced the ability to duplicate existing events. Say goodbye to endless copy-and-pasting, as you effortlessly replicate event templates for similar occasions.Delete Event TypesYes, really. You can now delete Event types! Enjoy greater control and organization by removing redundant event types from your repertoire. Thanks for Your Help!Many of these improvements were sourced from your great ideas! Here are a few of the ideas we closed with this release.   ​​​​​Have ideas for other features or enhancements? Add them here!Loving the new event flow? Let us know below! Happy event planning!

Bonus: Keep scrolling to learn about Gainsight CE’s new one-click integration with Gainsight CS.  The latest update for Gainsight Customer Education (CE) is here! I’m excited to dive into four new features available now, each designed to streamline the admin workflow, enhance the learning experience, and empower you with deeper insights you can use to drive better learning and business outcomes.  Gain Control and Visibility in ILT Sessions with Waitlists We continue to enhance our instructor-led training (ILT) capabilities—this time by adding waitlists. With ILT waitlists, you gain more control and visibility into your sessions, allowing you to better manage capacity and ensure that every interested customer can attend immediately or as spaces open up.  What’s in it for you and your learners? Manage session capacities with ease, ensuring you allocate resources in the smartest way. Learners receive a more streamlined, straightforward, and efficient experience leading to higher satisfaction and engagement. Real-time updates reduce admin workload and enrich the learning experience by informing interested learners of their status, ensuring they’re well-informed and engaged. Note: ILT session waitlists are available with Default Theme v2 or higher. Check your academy's theme in "Themes and Templates" under the Design tab. Enhance Your Content Strategy with Search Query ReportsRefine your content and course strategy and improve discoverability with Search Query Reports that offer insights into what your learners are searching your academy for.*  What’s in it for you and your learners? Gain direct feedback on content effectiveness—and use it to iterate your strategy.  Identify and fill content gaps holding your learners back from realizing product value.  Enhanced discoverability makes it easier for your learners to find the courses they need to be successful with your product. *Search Query Reports are available for Premium and Enterprise customers only.  Access Learner Activity Data with Ease with Transcript APIs We recently released Admin and Learner transcripts, which provide you with a consolidated overview of completed courses and progress—all without having to navigate through different sections of Gainsight CE. Building on this, we’re introducing our new Transcript APIs, which give you instant access to the up-to-the-minute data you need to gain a complete understanding of your learners, make more informed (and timely) decisions about the learning experience, and deliver more personalized content when and where learners need it.  Unify CE and CS for Enhanced Customer Insights This seamless connection allows CE and CS customers to transfer learning data from CE to CS, empowering you to enhance customer health scores, better predict churn, and deliver a better customer experience. Plus...Personalized Learning Recommendations: Tap into insights from CS data to offer customized learning paths that address specific customer challenges or goals. Strengthen Customer Relationships: Build stronger customer relationships by providing valuable educational resources that demonstrate commitment to every customer’s success. Efficient Data Flow: Automate the transfer of data between CE and CS, reducing manual work and the potential for errors. Synchronized Teams: Enhance collaboration between CE and CS to create a more unified approach to customer engagement and retention. To learn more about Gainsight Customer Education and best practices, head over to the Share Industry Knowledge and Discuss Product Features forums. See you there! 

This update makes updating sign up fields via API or token-based SSO more efficient than ever. You can now call the Skilljar API once to update ALL sign up fields for a student, significantly reducing the number of API calls being made.  

Your community should be as global as your business, but limited resources and the overplayed direction to “do more with less” make it challenging, if not impossible, to provide a localized experience that resonates across your diverse customer base. Traditional methods, such as segregating communities by language, have fallen short, leading to a fragmented user experience that diminishes user engagement and, consequently, the overall effectiveness of the community on a global scale.Your community members, regardless of location and language, should feel welcomed and empowered by your online community, which is why we are proud to announce the launch of the new localized interface in Gainsight Customer Communities!  A Step Towards Comprehensive LocalizationThe localized interface is a significant leap toward addressing the need for a unified and inclusive community experience. This feature allows admins and community managers to configure the community interface in up to 18 different languages. Your community members can then use the language selector to seamlessly translate the interface into their preferred language, creating a cohesive and inclusive user experience across the board.We’ve also added extensive customization options to ensure that the interface not only speaks the user's language but also reflects brand identities and acknowledges cultural nuances across all supported languages. Our goal is to enhance user engagement by providing a localized experience that feels native to each user, regardless of their location or language. What’s New?Multi-language Support: Besides your default language, you can now set up your community interface in up to 17 additional languages, catering to a broad user base.   Language Selector: Enable users to easily switch the interface to their preferred language, promoting an inclusive community environment.   Customization and Brand Alignment: Customize the interface to align with brand identities and cultural nuances, enhancing the user experience and engagement.   This is just the first, but pivotal step, in our ongoing commitment to delivering a community platform that is truly global yet locally relevant. We're breaking down language barriers and building stronger, more inclusive communities by fostering an environment where every user can navigate, engage, and connect in their preferred language.For more information on how to set up and customize the localized interface for your community, please refer to: What's Coming Up NextAs we continue to enhance our localization capabilities, we are excited to share a glimpse into what’s next.  Dedicated Categories for Different LanguagesSoon, admins and community managers will have the ability to create dedicated categories within the Community and Knowledge Base modules for the different supported languages. This advancement means that community members can navigate and discover relevant content in their preferred language.Enhanced Navigation and Content DiscoveryWith this update, community members will experience an interface that truly feels like it was made for them. Navigation and content discovery will be confined to the categories of their chosen language, streamlining their experience and ensuring that they are only presented with content that is accessible and understandable. We’d love to hear from you!We are dedicated to providing you with a truly global solution that caters to the needs of diverse communities around the world. We're excited to see how you leverage the localized interface to enhance your communities' global reach while ensuring a highly localized experience for every user. Stay tuned for more updates!As always, we’d love to hear from you! Let us know if you have any feedback or questions below.Ciao!

Technology-driven businesses grapple with the challenge of balancing broad data insights with personalized, human engagement. And, that problem gets magnified in Customer Success. Your book of business consists of companies, but the reach of those companies includes a highly matrixed organization with complex relationships between departments. If that doesn’t complicate things enough, day-to-day interactions happen with individual contacts who carry their own opinions and perspectives when it comes to your product. Gainsight brings customer insights in focus at all levels using Customer 360, Relationship 360, and now Person 360. While powerful individually, together they offer a multi-layered solution, allowing businesses to navigate the complexity of customer relationships with precision and a personal touch.See Your Whole Customer With Customer 360 It is said that hindsight is 20/20 and any customer success manager would love a crystal ball into what the future holds when it comes to retaining customers. With Customer 360, you get the benefit of both. Customer 360 provides an aggregate historical view of data and analytics from across the Gainsight suite of products, as well as other critical sources like CRM. In addition to the snapshot of what has happened, it also gives you a look into the future by highlighting trends and insights that help you make decisions on customer escalations, interventions and opportunities to grow wallet share via CSQLs.  This holistic perspective enables businesses to understand and anticipate customer needs, fostering stronger relationships and paving the way for more clarity on the best approaches to protect and expand revenue. Connect More Dots With Relationship 360  Relationship 360 enables teams to take customer success management beyond company-level insights. By focusing on the intricate web of relationships that exist within each customer organization, Gainsight provides an easy and efficient way to gain a comprehensive understanding of several components of a company. Whether it's between departments, across products, or through geographic regions, Relationship 360 offers a detailed view that encapsulates the full spectrum of interactions and connections within a customer's organization. This approach results in customer success teams being able to address unique needs and challenges from different parts of a customer organization. Go Deeper With Person 360 The addition of Person 360 allows you to cascade your data down to the individual level, providing a detailed view of each contact in your customer organization. By pulling in data like sentiment, survey responses, Community actions, product engagement and more, Person 360 allows customer facing teams one place to access insights into each individual's preferences and history with the company.Having quick access to the granular details for individual contacts drastically cuts down prep time for customer meetings. Additionally, this user-friendly feature also gives team members the ability to initiate actions like Timeline notes or email engagements directly from Person 360. Person 360 brings value to your collective go-to-market efforts, including: Marketing: Quickly uncover opportunities for advocacy and get insights for targeted campaigns that resonate with personas by reflecting real preferences and behaviors.  Sales: Prepare more relevant pitches, meetings and offers, easily accessing insights to understand the dynamics of various stakeholders involved in renewals or expansion opportunities.  Customer Success: Quickly identify at-risk detractors early and take targeted actions to address concerns and improve satisfaction. By unifying customer insights that tie together data relationships and go deep into individual contact data, businesses can craft a customer success strategy that is both broad in impact and personal in focus. This holistic approach can help inform new ways to drive customer engagement, satisfaction and loyalty by meeting customers exactly where they are in their lifecycle with your business. .  

At Skilljar we believe it’s the little things that count. Below is a round-up from January and February of the everyday improvements and fixes we’re making to keep our platform running smoothly for you!!--more-->🐛 Search Optimization: We've resolved an issue where lesson sections were mistakenly included in catalog searches. Now, you'll find your searches yield more relevant results, as lesson sections are no longer indexed.🐛 Analytics Accuracy: Fixed a glitch affecting Course Completion metrics for filtered groups on our Analytics Overview page. Metrics now update correctly for groups, ensuring accurate reporting.➕ SCORM Analytics Enhancement: We now have a Date filter on SCORM Analytics to streamline your data review! By default, this page now filters to show the last 30 days, improving loading times for large datasets. All-time data is still available for those needing a broader view.➕ Scale Group Management with an Update to the Group API: When managing your Skilljar groups using our Group APIs, you can now associate your group categories with your Skilljar groups. Learn more about group categories here.Stay tuned next month for more updates on improvements & fixes. If you ever spot a bug or improvement needed feel free to email support@skilljar.com.

An impactful community is reliant on two main factors: humans and content. At the heart of every community are the human connections and interactions that occur, but making that content discoverable and accessible is what takes a community to the next level. It is important to effectively curate user-generated and company content, but let’s face it, we’re not all expert web developers who can code our way through it.That’s where the widget library comes in! Widgets are the building blocks to easily create and customize your community, and just like your community is evolving and growing, so should our widget library. That is why we are thrilled to announce the release of the Dynamic Content Widget and roll out a few additional widget enhancements.Let’s dive into the good stuff! Now Available! Dynamic Content WidgetAfter a successful beta, the Dynamic Content Widget is officially ready for prime time! This powerful tool is designed to enable you to curate and showcase the most relevant content across your community without needing to manually update the widget.The Beta in Review:During the beta, we fine-tuned the widget to offer essential features for efficient content management. Now, you can filter content by topic types and sort it based on various metrics like total views, last activity, number of replies, and date of publication. These functionalities ensure your community stays organized, and users easily find the most engaging discussions.Based on valuable feedback from our users, we decided to take things up a notch. Now, you can filter content based on article, question, and conversation types, as well as refine selections by defining categories from both the knowledge base and community forums. The widget will display content exclusively from those selected categories, streamlining content curation and enhancing relevance. Additionally, the widget now supports a list view alongside the existing card view, optimizing space and flexibility. What’s New?Following the beta, we incorporated even more ways for you to tailor the widget to suit your community's dynamics.Public Tags: Choose content tagged with one or more public tags. Publication Date Filter: Display content from a designated timeframe (e.g., the last 30 days), alongside content, category, and tag filters. Unanswered Question Filter: Spotlight unanswered questions to encourage community engagement and supportWhere to find the Dynamic Content Widget:Adding the Dynamic Content Widget to your community is a breeze. Simply select it from our widget library and customize it to match your page's aesthetics and layout, whether you prefer a full-width display or a 2:1 widget layout. Widget Enhancements: Improved UXWe also made significant improvements to our existing widgets to enhance the user experience and flexibility across your community pages.Quick Links Widget:We’ve improved the Quick Links widget user experience to make it smoother and more intuitive to use. Now, configuring, visualizing, and adding Quick Links to customizable pages has never been easier, whether directing users to key community sections or external resources.Layout Options:We've introduced enhanced layout options for two of our popular widgets: Featured Topics and Dynamic Content. Both now support a list view, optimizing the use of real estate on customizable pages, providing greater flexibility in content presentation,  and boosting user engagement.We’d love to hear from you!We hope these enhancements will help you deliver timely and engaging content throughout your community, and streamline your workflows so that you can focus on the human side of your community.Have any feedback or questions? Let us know below!Happy curating!

One of our core beliefs is that anyone, regardless of their technical background, should be able to customize their community the way they want. To double down on that, we’ve made some big enhancements to the Events experience in Destination to make it easier for you to promote your events on your community, and for your customers to find and join those events. Customization ModeWe’re excited to announce that the Events page now supports customization! This means that you can add widgets to your events page using our widget library. For example, use the customizable search banner widget to search through Events, or insert a banner widget above the events list to promote a large upcoming event or do a call for speakers. New Tabs and Event Types FilterMoreover, we’ve added a couple of new navigation elements to this page. First, we added dedicated tabs for Upcoming and Past events to make it easier for customers to search through all your events without having to scroll. Your community members can also use the new Event type filter to narrow their search down based on the type of event.More Add to Calendar OptionsUp until now, users could only add an event to their Google Calendar. Starting today, your users can also add events to their Outlook and Apple calendars. Delete Event TypesYes, really. You can now delete Event types! Enjoy greater control and organization by removing redundant event types from your repertoire. Improved Event CardsTo improve the way that we show events on the Events page, we have made a couple of smaller quality-of-life improvements:Dates now include the year of the event, making it easier for your users to know how long ago an event took place We also show the user’s current timezone after the time of the event, to better clarify what time this event takes place The Event type tag is no longer overlaying the featured image but is placed next to the featured image Customize Your Events Page Today!To start customizing your Events page, head over to the Events page in Destination, click on the “Customize” button, and make any changes you want. Once you publish your customized Events page, this customized page will now be the default page for your users. Note that after publishing your customized Events page, there is no way to revert to the old experience. ImportantYou can enable and customize the Events page yourself until June 1, 2024, so you can control when it will go live for your users, and with which styling. After June 1, 2024, we will enable the new customizable Events page for all customers by default, with default branding (so no hero image, default page title, etc.). Don’t stress! We’ll send you a reminder if we see you haven’t enabled this yourself before the deadline. Thanks for Your Help!Many of these improvements were sourced from your great ideas! Here are a few of the ideas we closed with this release.  Have ideas for other features or enhancements? Add them here! What’s Next?Up next, we’ll focus on improving the Control side of Event management, by introducing a new and improved Event creation flow, allowing you to save events as drafts and duplicate events with ease.Let us know what you think in the comments below