It can be scary trying to build a digital customer journey! At Discovery Education we are no strangers to scary…. think shark week and polar bear field trips. Join me and my DE colleagues to learn how we navigated this challenge. Explore how we used Gainsight to ramp up our automated renewals, drive cross-sell collaboration, and build advocacy in schools and districts.
Track 7: Top Methods for Scaling CS Smarter, Not Harder
Session: Navigating the Digital Customer Journey: Strategies for Scalability and Personalization.
Date: Wednesday, May 15th
Time: 3:00 - 3:45 PM
