Feedback on CoPilot styling
Got some feedback from Jeff at Hubspot from this ticket
https://gainsight.zendesk.com/agent/tickets/12488
"Two pieces of feedback for your Product team:
1. The requirement here was to allow data to show or hide in email based on a boolean field in SFDC. In searching how to do this their are many other products out there that provide this support. Most did it with a simple IF statement on the token variable.
2. Gainsight should allow better control over email layout and styling. You are not going to be able to accomplish everything through a WYSIWYG editor. Gainsight should not be updating styles when manually removed. And I disagree with not supporting classes as this is the best practice way and easiest to maintain across multiple email templates. Having to update the style everywhere in an email template across many emails would be a nightmare."
https://gainsight.zendesk.com/agent/tickets/12488
"Two pieces of feedback for your Product team:
1. The requirement here was to allow data to show or hide in email based on a boolean field in SFDC. In searching how to do this their are many other products out there that provide this support. Most did it with a simple IF statement on the token variable.
2. Gainsight should allow better control over email layout and styling. You are not going to be able to accomplish everything through a WYSIWYG editor. Gainsight should not be updating styles when manually removed. And I disagree with not supporting classes as this is the best practice way and easiest to maintain across multiple email templates. Having to update the style everywhere in an email template across many emails would be a nightmare."