Does Gainsight encrypt the data? if not does Gainsight have the ability, if so is there a specific module that needs to be purchased just like how it is for Salesforce?
We have a rule that will only pull active customers into Gainsight, but I'm interested to know what if a customer churn and we are no
longer in contact with that customer and do not pull the customer into Gainsight. Will we keep all their history? Even though they are not pulled into the Gainsight customers tab, but what happens to all the email that were sent through co-pilot and all the email logs?
Does Gainsight use the following logic:
Data in transit is defined into two categories,
information that flows over the public or untrusted network such as the
internet and data which flows in the confines of a private
network such as a corporate or enterprise Local Area Network (LAN).
Data at rest. Data at rest in information
technology means inactive data that is stored physically in
any digital form (e.g. databases, data warehouses,
spreadsheets, archives, tapes, off-site backups, mobile devices etc.).
Any help would be really appreciated!!
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Data in transit is encrypted with TLS 1.2, data at rest is encrypted using AES 256 in AWS Redshift. AWS PostGres is encrypted at rest. This is true of our connection to SFDC and for our internal VPC connections within our infra.
Email logs are retained in MDA (under Email Logs object) within MDA and follow normal at rest encryption that are outlined above. When a customer churns, Gainsight marks it as Churn but does not auto-delete any of that data. In most cases, our customers wish and need to retain the records of the engagement with the customer, meetings, etc. so that they can understand reasons and analysis for Churn.
Email logs are retained in MDA (under Email Logs object) within MDA and follow normal at rest encryption that are outlined above. When a customer churns, Gainsight marks it as Churn but does not auto-delete any of that data. In most cases, our customers wish and need to retain the records of the engagement with the customer, meetings, etc. so that they can understand reasons and analysis for Churn.
Denise - Thanks a lot for answering the question. This is really helpful.
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