Hi friends- Long time lurker, first time poster! I’ve spent the last 6 months building and launching our new customer community at Showpad on Gainsight CC. We’re now ready to hire a Community Manager to nurture and grow it!
Are you a natural connector with a passion for fostering meaningful relationships? Do you thrive in a digital-first environment where storytelling and collaboration fuel growth? If so, we want you to join Showpad as our Community Manager!
Key Responsibilities:
As the Community Manager, you will play a pivotal role in growing and nurturing The Rev, Showpad’s vibrant user community. You’ll collaborate with a passionate team to engage users, partners, thought leaders, and employees, delivering exceptional digital experiences that fuel adoption, learning, and advocacy.
- Community Administration: Manage user accounts, moderate content, and oversee upgrades to ensure a thriving digital space.
- Insights & Reporting: Monitor community health and produce actionable reports to drive improvements.
- Program Management: Develop and execute community programs, such as webinars and gamification, to foster engagement.
- Content Creation: Craft engaging newsletters, blog posts, and discussion prompts that keep the conversation alive.
- Integration: Partner with internal teams to align community initiatives with product launches, events, and marketing campaigns.
- Education: Develop FAQs, guides, and best practices to support member success.
- Feedback Loop: Collaborate with Customer Success and Product teams to relay user insights that enhance our platform.
What We’re Looking For:
- Bachelor’s degree in Marketing, Communications, Business, or related field.
- 1–3 years of experience in online community management.
- Exceptional written and verbal communication skills.
- Proven ability to build relationships and nurture online communities.
- Familiarity with Gainsight CC and CRM tools.
- A passion for storytelling, connecting people, and facilitating impactful conversations.
This is a hybrid/remote role. In Bangalore, you’d meet in person 2x/month with the local team. In Bucharest, you’d work in our local office 2x/week.
