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Wilder-Clari
Contributor ⭐️⭐️⭐️⭐️
Feb 29, 2024 10:49 PM UTC
Solved

Analytics for Custom Pages

Since Custom Pages don’t fall in a category, how can I see how much traffic they get (besides using Google Analytics)?

 

 

olimarrio
olimarrioAnswer
Gainsight Employee ⭐️
Mar 1, 2024 2:43 PM UTC

Hi @Wilder-Clari 👋,

Unfortunately it’s a current limitation that we don’t have the same analytics available out of the box for custom pages. The only way of measuring this right now is to use an external tool like GA4.

As @DannyPancratz kindly mentions below, he’s added an idea about seeing more reporting data out of the box for custom pages which I recommend voting on.

7 replies

olimarrio
Gainsight Employee ⭐️
olimarrioAnswer
Gainsight Employee ⭐️
Mar 1, 2024 2:43 PM UTC

Hi @Wilder-Clari 👋,

Unfortunately it’s a current limitation that we don’t have the same analytics available out of the box for custom pages. The only way of measuring this right now is to use an external tool like GA4.

As @DannyPancratz kindly mentions below, he’s added an idea about seeing more reporting data out of the box for custom pages which I recommend voting on.

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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
Mar 1, 2024 4:24 PM UTC

This came up yesterday in my feedback for an enhancement that’s in beta. These analytics are a prereq, so I went ahead and added the idea added ( @olimarrio perhaps edit your reply with it and mark as the answer)

 

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FYI: I am no longer active in this community
Wilder-Clari
Contributor ⭐️⭐️⭐️⭐️
Mar 4, 2024 4:48 PM UTC

Thank you @DannyPancratz AND @olimarrio . Custom Pages need several things:

  1. Tie them to a category (and / or role) on the front end and backend
    • Front end so we can better integrate them into the site (search, etc)
    • Backend so we can report on them, and also we are doing some things with permissions and access to content that requires us to map content to customized roles. Our starting point is mapping categories to roles. Also, if you have a 100 custom pages you have to scroll through them all on the backend to find one (I don’t think you can search custom pages in the admin tool)

Lots of work to do with these. Lots of opportunity. Thanks

 

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sarahmasterton-brown
Helper ⭐️
Aug 15, 2024 9:22 AM UTC

I’ve just published my first custom page but without analytics showing me how many visits I get, I’m unsure if it was worth it! 
I’ve upvoted @DannyPancratz idea. 
GA4 in the meantime!

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Every day is a school day
Expert ⭐️
Aug 15, 2024 10:30 AM UTC

I feel like a broken record by repetitively mentioning this, but this data IS collected and you can see it if you are on the BI Connector beta….and know a little bit of SQL.

Once (if?) this is released, many of the data problems will be a thing of the past. If you can get onto this beta (or if you are already on it) look at the pageview table. 

EDIT: I feel like I may have given the wrong impression with my “broken record” comment. It was intended to be somewhat self-deprecating rather than a judgement on others 😉

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sarahmasterton-brown
Helper ⭐️
Aug 15, 2024 11:21 AM UTC

@rhall  I’m not on the beta nor do I know SQL. I believe this should be part of the feature. Thanks

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Every day is a school day
Expert ⭐️
Aug 15, 2024 12:25 PM UTC

@sarahmasterton-brown  it should and it can be….since it is available in the beta it will be available for it to be built into the standard reporting. But if you have a data/analytics/reporting team where you are, they can use this data to really blow your mind with what you will be able to see.

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