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Gainsight and Confluence Integration

  • 23 April 2024
  • 4 replies
  • 46 views
jevaaler
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Hello,

We are working on a customer community platform using Gainsight and we have run into a bit of a tech issue. 

Our company has an existing knowledge base on Confluence that we were hoping to integrate with the Gainsight platform, so people can search our Confluence Knowledge Base directly from the customer community we’re using Gainsight to build.

I’ve been told that there should be an out of the box connector for us to merge/connect the two, but I’ve been unable to find it, or any documentation for it.

How can we connect out Confluence Knowledge Base with Gainsight? If that’s even possible?

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Best answer by olimarrio 24 April 2024, 10:24

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olimarrio
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Userlevel 4
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Hi @jevaaler 👋,

There’s not an out of the box integration for federated search with Confluence.

HOWEVER…

You can use our Federated Search API which allows you to index content from other sources, such as Confluence, so that it is searchable within your community.

Please be aware that this requires a paid add on so if you’re interested in this please get in contact with your CSM or Customer Account Manager.

 

jevaaler
Rank

Hi @jevaaler 👋,

There’s not an out of the box integration for federated search with Confluence.

HOWEVER…

You can use our Federated Search API which allows you to index content from other sources, such as Confluence, so that it is searchable within your community.

Please be aware that this requires a paid add on so if you’re interested in this please get in contact with your CSM or Customer Account Manager.

 

Thank you olimarrio for the quick and informative answer. Is there a similar solution to creating a Jira ticket from a customer community page? 

olimarrio
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Userlevel 4
Badge +3

@jevaaler do you mean creating a Jira ticket from a topic that is created on community? That is possible but it would depend on what tools you have access to and what you want the workflow to be.

We do have the actions available to do this via Zapier:

You can read more about this here:

 

jevaaler
Rank

Thanks Olimarrio! :)

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