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timcavey
Helper ⭐️⭐️
Dec 1, 2023 9:54 AM UTC
Solved

Groups search bar - no filter option for groups or a specific group

Recently a new feature was rolled out that meant, if the search bar was used within a category, a tag was added to the search that ensure that the search results only show topics from that category. 


This is good.

 

I notice that the same functionality doesn’t exist for groups. When I use the search bar in a group, it takes me to search but it just looks at my search term. There is no filtering for groups. There isn’t even an option to select groups or a specific group in the search results. 

 

This is a limitation. 

 

We use a hidden group for staff members. If they use the search bar in that group, I want the search results to exclude anything outside of that group. 

 

Am I correct in thinking this functionality is missing?  

    olimarrio
    olimarrioAnswer
    Gainsight Employee ⭐️
    Feb 2, 2024 4:04 PM UTC

    Hi @timcavey 👋,

    Just closing the loop on this one: we’ll be looking to bring feature parity for Groups so that the search works similarly to when you search within a category. We’ll get it included in the scope for our improvements of Groups coming later this year 💪

    5 replies

    olimarrio
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Jan 23, 2024 1:15 PM UTC

    Hey @timcavey 👋,

    This could well be a limitation for our Groups module as one of our newer modules. It may have also been a decision made by product as typically we find there are less topics in Groups in general compared to categories that are available to more users. Let me check with our Product team and get back to you on this one 😊

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    timcavey
    timcaveyAuthor
    Helper ⭐️⭐️
    Jan 24, 2024 10:56 AM UTC

    It may have also been a decision made by product as typically we find there are less topics in Groups in general compared to categories that are available to more users. 

     

    This is interesting. A groups module can be anything a client wants it to be, including a big topic with lots of members. If the group module isn’t optimised for this we should have that made clear. 

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    olimarrio
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Jan 24, 2024 11:23 AM UTC

    Yes fully agree @timcavey, my last reply was mostly me thinking out loud about potential reasons for this gap 🤔 but I’ll get confirmation of this from our Product team.

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    olimarrio
    Gainsight Employee ⭐️
    olimarrioAnswer
    Gainsight Employee ⭐️
    Feb 2, 2024 4:04 PM UTC

    Hi @timcavey 👋,

    Just closing the loop on this one: we’ll be looking to bring feature parity for Groups so that the search works similarly to when you search within a category. We’ll get it included in the scope for our improvements of Groups coming later this year 💪

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    timcavey
    timcaveyAuthor
    Helper ⭐️⭐️
    Feb 26, 2024 12:14 PM UTC

    Thanks @olimarrio 

     

    Just circling back to this one. At the moment Gainsight present a search bar on every group page, with default text that says “Search for existing topics here”.

     

    If current functionality is that group activity can’t be filtered out, why have a search bar there at all, let alone one indicated filter capability? 

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