How do your community members post on social media (LinkedIn, Twitter, Facebook, etc.) when they earn a community badge?

  • 26 January 2024
  • 2 replies
  • 37 views
security_lion
Rank
Userlevel 3

Hey folks! Like many of you who are leveraging customer enablement (academy) and customer communities, I’m curious to learn how you are enabling your customers to share on social media when they have earned a badge. 

To my knowledge there is not an “out of the box” solution for this, but you can hack it. For example,

  • You can leverage Skilljar + Credly, and Zapier + webhooks (below discussion)
    • Users will complete a course on Skilljar
    • The Zap and webhook will award the badge on Gainsight CC
    • The Credly integration will allow the user to publish on social media

 

What solution have you found for this?

2 replies

DannyPancratz
Rank
Userlevel 6
Badge +7

For some (not all) badges, we issue it two* ways: 

  • Community
  • Credly

Credly is the official badge of record for badges from our Academy (certification, key skill badges). It (and its competitors) has features community just doesn’t offer for items of that importance: 

  • Expiration dates
  • Social Sharing
  • Ability to add to Linkedin profile 
  • Unique credential ID #

 

* we actually issue it three ways. I also give them a custom user role related to it. User roles can be used to automate Rank, while badges cannot. We show their certification status as a Rank as it’s key context for their interactions on the community. 

security_lion
Rank
Userlevel 3

For some (not all) badges, we issue it two* ways: 

  • Community
  • Credly

Credly is the official badge of record for badges from our Academy (certification, key skill badges). It (and its competitors) has features community just doesn’t offer for items of that importance: 

  • Expiration dates
  • Social Sharing
  • Ability to add to Linkedin profile 
  • Unique credential ID #

 

* we actually issue it three ways. I also give them a custom user role related to it. User roles can be used to automate Rank, while badges cannot. We show their certification status as a Rank as it’s key context for their interactions on the community. 

Thank you for walking through this @DannyPancratz!

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