Hi, I see we have a certain number of impressions included with our subscription. How would I track the number of impressions?
Adding to that, how would I track the the success of having the conversational widget? E.g. number of opens, number of searches, number of clicks?
Quoting this article from 3 years ago:
Can I get data about my website visitors' interactions with the widgets?
At inSided, we measure user interactions with the widget on your website, such as opens and clicks. In the future we will make this data accessible to you through a self-service dashboard.
Is that still true today? Thanks
I asked about this a few months back and the answer around embeddable widget metrics was to ask your CSM or support and they can provide them to you.
I did and they gave me a CSV or two. I had to do the analysis myself, but it helped me understand how many times the widget was loaded and posts viewed, etc.
I can’t speak to impressions with your subscription, but here are some relevant posts that may answer your questions
As you can tell, I had a lot of questions about this a few months back. :)
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
