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Question

how to find user groups you belong to

  • September 1, 2020
  • 5 replies
  • 116 views

JessEs

Hi, I’m starting a couple user groups but not sure about the user experience once a user has joined.

Groups I’m a member of don’t seem to appear in search results, or my profile. If you are not subscribed to notifications, or want to go to the page to just post something, there’s no easy way to get there.

I saw the suggestion here to add a quick link to the groups list on your homepage. Other than that or some other direct link, is there any way a user can find a group page?

Thanks

5 replies

Julian
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  • Gainsight Employee ⭐️⭐️⭐️
  • 908 replies
  • September 4, 2020

Hi Jess!

I see what you mean. Search is only for content, so categories, groups etc. are not listed here. Maybe that could be improved. Also on the user profile page we do not show groups. I’ll make sure to forward this to our product team in case they don’t have it on their list to improve this.

Currently, you can also easily list all groups of a community on the homepage via the group widget. It offers a better presentation of the groups than a quicklink. It will indicate which groups there are, and I think also if you are already a member of a group. You can add it by going into the customization mode and adding a new group widget to the homepage.

Next to that, I used to show groups via a custom banner in a HTML sidebar widget. This also promotes the group of course to users who have not joined yet. But it might be a bit over-the-top for you if you just want to make sure users can find back a group.


JessEs
  • Author
  • Helper ⭐️
  • 45 replies
  • September 5, 2020

@Julian thanks - yeah, it would be great to be able to find it these other ways :)

For now we’ll promote with direct links and try out the group widget.


Laurenseife

Hi ​@Julian, checking if this has changed. Are you able to search for group related post from a search if the group is public? 


Julian
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  • Gainsight Employee ⭐️⭐️⭐️
  • 908 replies
  • January 24, 2025

Hi ​@Laurenseife

so the content of public groups can be found via the search (e.g. on the homepage), this has been the case all along. The discussion above was more about the group itself that cannot be found via the search (yet). I hope this answers your question!?

 


Laurenseife

Thanks for clarifying ​@Julian. This does help. I am debating if our product related community chatter should be regular community conversations and questions, or should be posted in groups, so your confirmation does help. 


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