Hi, I would like to enable to a certain user role the ability to create articles, how do I do that ?
Thank you
Solved
How to make a role able to create KB articles ?
Best answer by Anonymous
You’ll need to invite them as a user in Control. This will require a licence/seat in Control in order for them to create articles. As a workaround, you could have them create new topics (conversation or question) and then convert those to articles. There’s also a new beta feature in flight that will allow you to author on behalf of another community user.
You’ll need to invite them as a user in Control. This will require a licence/seat in Control in order for them to create articles. As a workaround, you could have them create new topics (conversation or question) and then convert those to articles. There’s also a new beta feature in flight that will allow you to author on behalf of another community user.
Thank you Scott.
It seems I don’t have the option to convert them into articles.
Although I’m the Community manager.
Is this normal or not ?
Thank you for your help
Ok, found out why.
It is not possible to do it from a question, only a conversation.
Sorry,
Thanks
? should be able to do that according to this article:
Would suggest contacting Support for help.
Should be able to go question to conversation to article
Yes, question to conversation to article works.
Thanks again :)
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