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Benoit Pigment
Benoit Pigment
Contributor ⭐️⭐️
November 9, 2021
Solved

How to make a role able to create KB articles ?

  • November 9, 2021
  • 6 replies
  • 106 views

Hi, I would like to enable to a certain user role the ability to create articles, how do I do that ?

 

Thank you

Best answer by

You’ll need to invite them as a user in Control. This will require a licence/seat in Control in order for them to create articles. As a workaround, you could have them create new topics (conversation or question) and then convert those to articles. There’s also a new beta feature in flight that will allow you to author on behalf of another community user.

6 replies

Anonymous
Answer
November 9, 2021

You’ll need to invite them as a user in Control. This will require a licence/seat in Control in order for them to create articles. As a workaround, you could have them create new topics (conversation or question) and then convert those to articles. There’s also a new beta feature in flight that will allow you to author on behalf of another community user.

Benoit Pigment
Benoit PigmentAuthor
Contributor ⭐️⭐️
November 9, 2021

Thank you Scott.

 

It seems I don’t have the option to convert them into articles.
Although I’m the Community manager.

Is this normal or not ?

 

Thank you for your help

 

Benoit Pigment
Benoit PigmentAuthor
Contributor ⭐️⭐️
November 9, 2021

Ok, found out why.

It is not possible to do it from a question, only a conversation.

 

Sorry,

Thanks

Anonymous
November 9, 2021

? should be able to do that according to this article:

Would suggest contacting Support for help.

Anonymous
November 9, 2021

Should be able to go question to conversation to article

    Benoit Pigment
    Benoit PigmentAuthor
    Contributor ⭐️⭐️
    November 9, 2021

    Yes, question to conversation to article works. 

     

    Thanks again :) 

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