Hey @Kgastaldo so this sounds like there’s some security software on these users’ inboxes thats stripping the ?token= parameter from the url bar. For example I do know that customers have reported that security software by Mimecast has been known to cause this issue - i’d advise you ask these users to contact their IT department to see if they’re able to put in a whitelist for the email notifications coming from your community? It seems that some security software doesn’t like the fact the platform submits this ?token= in the url as it thinks it’s either some form of attack or a vulnerability (when in fact it’s neither).
