Hi,
Iam trying to understand the use case for this. Could you elaborate on the need for edit? The details which you see on the screen when a survey is responded is primarily the details which you have mapped before sending the survey.
Thanks
Abhishek S
One potential solution is to configure Outreach / Advanced Outreach to send notifications internally after survey responses are received. I recently built this for my team, and using the power of Advanced Outreach you can grab almost any field and place it into the email message.
In my internal notifications, I also include a link straight to the C360, and an embedded Report which shows not only the most recent survey response, but also the last several responses, so we get a feel for the trending over time within a specific customer.
great idea-- so in the "Send email" option, where it says To:, I can type in whatever emails I need to internally correct? I just separated them by commas. Or does it have to be a mapped field? The only option I'm seeing is the Recipient Email.
I *believe* the To: Recipient Email Address needs to reference a mapped field. At the very least, that is how I configured my Advanced Outreaches.
When I configure my Participant Configuration, in Step #1 (Participant Sources), I include the CSM Email as a field my query should return. In doing so, the CSM Email address becomes available to me when I arrive at Step #3 (Mapping Participant Sources) to map to the Recipient Email Address.
