Question

Auto-close objective CTAs via Rules Engine

  • 22 March 2016
  • 8 replies
  • 100 views
bruno_giacomelli
Hi,



Is this article - which was changed yesterday due to a ticket - it was written that the objective CTAs could be closed by rules the same way as normal CTAs.



Fact is that it not possible to close them through Rules Engine as answered by the Engineering . So my question is: when this feature will be available? Will it enter in the next release? When will be launched the next release?



Thanks,

Bruno

8 replies

ellenoangieslistcom
Rank
Are you able to upsert a status via a data loader?  I have done this for non-objective CTAs.
nitisha_rathi
Rank
Hi Bruno,



Apologies for incorrect information in the documentation. We have corrected it now.



Can you please give more details about your use-case and based on which criteria, you will auto-close objective CTAs.



Thanks,

Nitisha
bruno_giacomelli
Hi Nitisha,



During the onboarding of our Customers there are several objectives our Implementation Specialists need to accomplish. Some of these objetives we have fields in Salesforce to quantify, others need to be through manual input.



Our plan for April was to change all this implementations control to Gainsight using Success Plans.



Success Plan Onboarding A

- Objetive CTA 1 

- Objetive CTA 2

- Objetive CTA 3



Considering that we have 7 types of Onboarding; each one with an average of 11 criteria to accomplish and each IS holds around 25 customers at a time AND their variable salaries will be affected from how fast they accomplish these steps, we can't leave all 11*25 = 275 objetive CTAs / IS to be individually checked and then marked as done. They will want to review these objetives every day.



As we already have fields to automatically close 80% of these CTAs, we would leave just 20% to be manually closed by the IS, which is very feasible.



Without the automation to close the CTAs via Rules Ensine, it would be too much manual work and we probably will not implement this proccess, leaving Success Plans feature unused.



Do you have any updates when will this functionality be implemented?



Thanks,

Bruno
nitisha_rathi
Rank
Hi Bruno,



Thanks for the details. The capability to close objectives via rules engine totally makes sense and we have added this in our roadmap. ETA tentatively will be in next quarter. I will keep you updated about it.



Thanks,

Nitisha
bruno_giacomelli
Hi Nitisha,



"In the next quarter" means which release? April, May ou June?



Moreover, where can I follow which itens are being worked in the current release?



Thanks
nitisha_rathi
Rank
Hi Bruno,



The exact release date in not finalised yet. I will update you once it is finalised.



We share a product roadmap and tentative timelines, other than that the CSMs and/or Product Managers will keep you updated about the exact timelines of the features(one they are finalised).



Thanks,

Nitisha
sundar
Rank
Userlevel 5
Bruno - With 5.5 release you can close the objective CTA's. Refer to release notes for more details
jonathan_lavigne
Hey Bruno, did you ever implement this? I'm looking to do the same. Did you use individual CTA's for each task and then automate closing them?

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