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I'm looking to send an email out to our CS/AM team when a renewal opportunity is closed lost.


I created a powerlist on the opportunity object from the user and set the criteria:


opportunity type = renewal


opportunity stage = closed lost


closed date = rule date





In creating my outreach, I am unable to be the sender or the "from." How can I do so?
Fair question Tony. It’s not perfectly Intuitive, but you actually just can add your email address to the from email when you’re actually in the outreach configuration step. If using a powerlist, you’ll have to first do that then create email template, and then finally create the outreach. When you’re making the outreach, there should be an option to set the from email and you can actually just type any email address you want in there. Similarly , you can set the name of the person is coming from.





Hope this helps! I can provide some screenshots as well if that would be helpful.
Hi Tony,





Does this [url=https://cl.ly/0L1c3N2o2G1s.gif[/url] help? You can type in a name or email address as needed in the From name and From email fields.

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