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I'm trying to understand just how the delayed status functions. I have a program that sent an email on 10/11 with the Participant Log indicating a subsequent drop on the same day. 





According to this page, delayed is defined as:


>i]Delayed: >i]The email is temporarily unable to be delivered due to a temporary glitch. This glitch could be reaching the hourly limit of emails to that domain, or something similar. This state may last for a max of 72 hours and after that the email will be marked as bounced.





It seems as if my delay lasted mere minutes before being marked as a soft bounce. Which brings me to my next question of soft bounce:





>i]Soft Bounced: The number of emails bounced because the recipient's inbox is full, or the exchange server is not accepting any more email due to various other reasons.*





/i]*If you are using SendGrid to send emails, it will keep trying to deliver email for 48 hours, before it reports it as a hard-bounce. Therefore, there are no soft bounces with SendGrid.





Since Gainsight uses SendGrid, I'm assuming that yes, our emails are sent with SendGrid and a softbounce is attempted for 48 hours. But also, there are no soft bounces? Even though I have contacts marked as a soft bounce. 




I'm trying to understand just how long the delay actually lasts so we can properly design our programs.
Delayed means that we attempted to deliver the email but the recipient server rejected the email for some temporary reason ,we try to re deliver the emails for 72 hours , the email will be marked bounce if recipient server responded with bounce event or 72 hours are passed without delivery.



Hi Abhimanyu,





Thanks. I'm not sure how questions can be marked as answered without the original poster's response?





My question was more around the reporting between delayed and soft bounce when a delay has occurred. The example in question is that I sent an email, within a day it was marked as Delayed and Soft Bounce. As in, it didn't seem to try to deliver for 72 hours, it tried to deliver and then became a soft bounce. But SendGrid doesn't classify a softbounce?



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