Solved
Can you clarify the 'Delayed' status in the Email Logs?
I'm trying to understand just how the delayed status functions. I have a program that sent an email on 10/11 with the Participant Log indicating a subsequent drop on the same day.
According to this page, delayed is defined as:
[i]Delayed: [i]The email is temporarily unable to be delivered due to a temporary glitch. This glitch could be reaching the hourly limit of emails to that domain, or something similar. This state may last for a max of 72 hours and after that the email will be marked as bounced.
It seems as if my delay lasted mere minutes before being marked as a soft bounce. Which brings me to my next question of soft bounce:
[i]Soft Bounced: The number of emails bounced because the recipient's inbox is full, or the exchange server is not accepting any more email due to various other reasons.*
[i]*If you are using SendGrid to send emails, it will keep trying to deliver email for 48 hours, before it reports it as a hard-bounce. Therefore, there are no soft bounces with SendGrid.
Since Gainsight uses SendGrid, I'm assuming that yes, our emails are sent with SendGrid and a softbounce is attempted for 48 hours. But also, there are no soft bounces? Even though I have contacts marked as a soft bounce.
[i]
I'm trying to understand just how long the delay actually lasts so we can properly design our programs.
According to this page, delayed is defined as:
[i]Delayed: [i]The email is temporarily unable to be delivered due to a temporary glitch. This glitch could be reaching the hourly limit of emails to that domain, or something similar. This state may last for a max of 72 hours and after that the email will be marked as bounced.
It seems as if my delay lasted mere minutes before being marked as a soft bounce. Which brings me to my next question of soft bounce:
[i]Soft Bounced: The number of emails bounced because the recipient's inbox is full, or the exchange server is not accepting any more email due to various other reasons.*
[i]*If you are using SendGrid to send emails, it will keep trying to deliver email for 48 hours, before it reports it as a hard-bounce. Therefore, there are no soft bounces with SendGrid.
Since Gainsight uses SendGrid, I'm assuming that yes, our emails are sent with SendGrid and a softbounce is attempted for 48 hours. But also, there are no soft bounces? Even though I have contacts marked as a soft bounce.
[i]
I'm trying to understand just how long the delay actually lasts so we can properly design our programs.