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Change company association for an NPS Response?


kleasure
  • Contributor ⭐️⭐️⭐️
  • 10 replies

We have some customers who are associated to two different companies at once, and their NPS survey responses were recorded under the secondary company.

We’d like to move their responses to the main company so that the NPS scores reflected on the company’s C360 page are accurate. 

Is this possible?

 

Thanks!

Best answer by abhilesh_khatri

Hi @kleasure ,
Looks like this is one off edge case. The product doesn’t support moving survey responses from one company to another and is not desired as well.
Can you further elaborate your use case?

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abhilesh_khatri
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  • Gainsight Employee ⭐️
  • 28 replies
  • Answer
  • March 19, 2020

Hi @kleasure ,
Looks like this is one off edge case. The product doesn’t support moving survey responses from one company to another and is not desired as well.
Can you further elaborate your use case?


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • April 2, 2020

@kleasure Did you get a chance to view our comments, we need more info here to help you better. 


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