Skip to main content
jackie_cofield
jackie_cofield
Contributor ⭐️⭐️⭐️⭐️
August 3, 2018
Solved

Change subscription language at the bottom of outreach emails

  • August 3, 2018
  • 4 replies
  • 92 views
In an outreach we sent to customers i clicked on the "manage subscription preferences" at the bottom of the email curious to see what it looks like for customers. It takes you to a window that gives two options:

1) Opt out from customer success communication
2) Opt out from survey emails

I'm not comfortable with the language of the first one, because it's implying we're giving them the option to unsubscribe from all communication sent from the customer success team. 

I suggest changing this to just say, "Opt out from this email communication", or something like that. 
    Best answer by abhishek_sivaraman
    Hi,

    The text which you see is the default text which we ship. If you navigate to Admin - > Email Configuration ->Opt Out settings , you have the option of changing the text so that the modified text is displayed in unsubscribe page. Hope this helps!



    Thanks
    Abhishek S

    4 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    August 3, 2018
    Hi Jackie,

    I believe the first option does unsubscribe the contact from all emails, except for operational emails and survey emails. This text is standard for all customers.
    Lila Krutel, Dir. Global Education Services
    abhishek_sivaraman
    abhishek_sivaramanAnswer
    Helper ⭐️⭐️⭐️
    August 3, 2018
    Hi,

    The text which you see is the default text which we ship. If you navigate to Admin - > Email Configuration ->Opt Out settings , you have the option of changing the text so that the modified text is displayed in unsubscribe page. Hope this helps!



    Thanks
    Abhishek S
      jackie_cofield
      jackie_cofieldAuthor
      Contributor ⭐️⭐️⭐️⭐️
      August 3, 2018
      Thank you - I will change the text. 
      N
      naga_gonaboyina
      Helper ⭐️
      January 7, 2019
      Hi everyone, based on the above post, the relevant document is updated accordingly. Please see the updated doc here. Feel free to reach out to us at docs@gainsight.com for any feedback/suggestions.



      Happy posting! Thank you!

      Terms & ConditionsAccessibility statement