Skip to main content
mark_b5a12a
mark_b5a12a
Contributor ⭐️⭐️⭐️
September 4, 2018
Solved

Email bounces: best way to export list?

  • September 4, 2018
  • 3 replies
  • 368 views
How do people export a list of bounces? I can see the list in Program Analytics and Outreach Analytics. But those pop-up reports do not have an export option.

Product idea: make an export option for the pop-up reports in the Journey Analytics.
    Best answer by dan_wiegert
    Hi Mark,
    One of my go-to ways of figuring out whether a contact has bounced is to create a report off of the Email Logs object and be sure to pull in a field called "event messages" -- theses are the messages that are returned to the Gainsight email domain when an email is rejected by a recipient (these are the same messages you will find on Administration/Email Config/Email Validator). 
    If you pull in Account name, Batch Name (i.e. Outreach name), contact name, email, triggered date, *search for Bounce, pull in hard and soft bounce,  and create a filter for "event message != null" and that should give you a list of bounce messages.

    That is the only way that I know of to access a bounce list that is internal to Gainsight. I hope that helps.

    3 replies

    john_apple
    john_apple
    Expert ⭐️
    September 4, 2018
    We make a report from Email Logs with Hard Bounce >= 1. In needed, we could filter down to a particular Outreach or timeframe.
      dan_wiegert
      dan_wiegertAnswer
      Gainsight Employee ⭐️⭐️
      September 4, 2018
      Hi Mark,
      One of my go-to ways of figuring out whether a contact has bounced is to create a report off of the Email Logs object and be sure to pull in a field called "event messages" -- theses are the messages that are returned to the Gainsight email domain when an email is rejected by a recipient (these are the same messages you will find on Administration/Email Config/Email Validator). 
      If you pull in Account name, Batch Name (i.e. Outreach name), contact name, email, triggered date, *search for Bounce, pull in hard and soft bounce,  and create a filter for "event message != null" and that should give you a list of bounce messages.

      That is the only way that I know of to access a bounce list that is internal to Gainsight. I hope that helps.

      Dan Wiegert - Gainsight DCS
        mark_b5a12a
        mark_b5a12aAuthor
        Contributor ⭐️⭐️⭐️
        September 4, 2018
        Thanks, John and Dan!
        Terms & ConditionsAccessibility statement