How do people export a list of bounces? I can see the list in Program Analytics and Outreach Analytics. But those pop-up reports do not have an export option.
Product idea: make an export option for the pop-up reports in the Journey Analytics.
Solved
Email bounces: best way to export list?
Best answer by dan_wiegert
Hi Mark,
One of my go-to ways of figuring out whether a contact has bounced is to create a report off of the Email Logs object and be sure to pull in a field called "event messages" -- theses are the messages that are returned to the Gainsight email domain when an email is rejected by a recipient (these are the same messages you will find on Administration/Email Config/Email Validator).
If you pull in Account name, Batch Name (i.e. Outreach name), contact name, email, triggered date, *search for Bounce, pull in hard and soft bounce, and create a filter for "event message != null" and that should give you a list of bounce messages.
That is the only way that I know of to access a bounce list that is internal to Gainsight. I hope that helps.
One of my go-to ways of figuring out whether a contact has bounced is to create a report off of the Email Logs object and be sure to pull in a field called "event messages" -- theses are the messages that are returned to the Gainsight email domain when an email is rejected by a recipient (these are the same messages you will find on Administration/Email Config/Email Validator).
If you pull in Account name, Batch Name (i.e. Outreach name), contact name, email, triggered date, *search for Bounce, pull in hard and soft bounce, and create a filter for "event message != null" and that should give you a list of bounce messages.
That is the only way that I know of to access a bounce list that is internal to Gainsight. I hope that helps.
+5We make a report from Email Logs with Hard Bounce >= 1. In needed, we could filter down to a particular Outreach or timeframe.
+3Hi Mark,
One of my go-to ways of figuring out whether a contact has bounced is to create a report off of the Email Logs object and be sure to pull in a field called "event messages" -- theses are the messages that are returned to the Gainsight email domain when an email is rejected by a recipient (these are the same messages you will find on Administration/Email Config/Email Validator).
If you pull in Account name, Batch Name (i.e. Outreach name), contact name, email, triggered date, *search for Bounce, pull in hard and soft bounce, and create a filter for "event message != null" and that should give you a list of bounce messages.
That is the only way that I know of to access a bounce list that is internal to Gainsight. I hope that helps.
One of my go-to ways of figuring out whether a contact has bounced is to create a report off of the Email Logs object and be sure to pull in a field called "event messages" -- theses are the messages that are returned to the Gainsight email domain when an email is rejected by a recipient (these are the same messages you will find on Administration/Email Config/Email Validator).
If you pull in Account name, Batch Name (i.e. Outreach name), contact name, email, triggered date, *search for Bounce, pull in hard and soft bounce, and create a filter for "event message != null" and that should give you a list of bounce messages.
That is the only way that I know of to access a bounce list that is internal to Gainsight. I hope that helps.
Dan Wiegert - Gainsight CS Ops
Thanks, John and Dan!
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