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Question

Gainsight Assist - log to timeline button missing on incoming emails

  • April 21, 2023
  • 1 reply
  • 152 views

When sending an email, I have the checkbox toggle to log to timeline, but on emails I receive there is not button at the top of the email to log to timeline.  This is how it is supposed to look according to help

 

 

I have tried removing and re-installing the extension in Chrome.  Any ideas?

1 reply

Aman Jha
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  • Gainsight Employee ⭐️
  • April 24, 2023

Hi @jasonbradley ,

I tried logging my incoming emails to timeline and it’s working fine. I recommend reaching out to GS support for more help.