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RoxConroy
RoxConroy
Contributor ⭐️⭐️
June 28, 2023
Question

Gainsight Sandbox NXT Rules not working

  • June 28, 2023
  • 1 reply
  • 32 views

Does anyone else have the ability to successfully run rules from Salesforce Sandbox to their Gainsight Sandbox?

There are full copies of the rules we have in Production, but when I go to edit them in our sandbox so we can test features that will be rolled out in Salesforce Production later, they go into a boot loop and never load. 

    1 reply

    sdrostgainsightcom
    sdrostgainsightcom
    Gainsight Employee ⭐️⭐️⭐️
    June 28, 2023

    Sometimes this means that the connection hasn’t been fully authorized between your Gainsight sandbox instance and the Salesforce Sandbox - I would check that first - the “OAuth User” that is being used in your Production GS instance is a fully-permissioned SFDC user in your SFDC Prod, and when the Gainsight Sandbox is cloned from your GS Prod, that SFDC username no longer points to anything.

     

    Open a support ticket - they can both check logs when a rule edit gets stuck like that, and they have some good to-do lists for post Sandbox creation.

    Scott Drost, Gainsight -- Principal Customer Success Architect
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