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Contributor ⭐️⭐️
Aug 18, 2021 5:24 PM UTC
Solved

How can I re-enable a dropped JO participant?

Hello community!

 

I have a simple single email JO program configured to email our execs a weekly summary of some key reports.  It worked fine until I needed to make some changes to the email template.  I forgot that I needed to go into the program and update the tokens in the ‘send email’ stage, so all execs were ‘dropped’ on the next run due to a failure in the send email step.

 

I have since fixed the send email step and validated both it and the email template itself, then republished the email in the program.  I refreshed the participant list, but it will not reenable the participants.  Is this possible or do I need to create a brand new program to get this going again?  Thanks in advance.

kelly
kellyAnswer
Helper ⭐️⭐️⭐️
Aug 26, 2021 3:11 PM UTC

You have to have ‘dropped’ as a status for re-entry in the uniqueness criteria section, you should be able to update this in a live program.

3 replies

sai_ram
Expert ⭐️⭐️
Aug 20, 2021 2:28 PM UTC

@SHOEBOX sorry for the inconvenience, will get back to you on this.

@chethana your expertise is needed here.

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SHOEBOXAuthor
Contributor ⭐️⭐️
Aug 26, 2021 2:44 PM UTC

Hi all,

 

Refreshing the ask here.  Does anyone have experience with re-enabling ‘dropped’ participants in a JO program?

 

Thanks again.

A.

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kelly
kellyAnswer
Helper ⭐️⭐️⭐️
Aug 26, 2021 3:11 PM UTC

You have to have ‘dropped’ as a status for re-entry in the uniqueness criteria section, you should be able to update this in a live program.

Translate