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jessica_menius
Contributor ⭐️
April 16, 2018
Solved

How do I remove [MARKETING} that shows in the subject of the email template I create?

How do I remove [MARKETING} that shows in the subject of the email template I create?
manmeet_dosanjh
Helper ⭐️
April 16, 2018
Yeah you can change the From email address directly within the "Outreaches" section of CoPilot. Which is separate from where you create the email template. 

Are you using CoPilot for this or Email Assist? 

To change the subject line, you can edit directly from the email template. See screenshot.

8 replies

manmeet_dosanjh
Helper ⭐️
April 16, 2018
Hi Jessica,

Could you send a screenshot of the email template?
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jessica_menius
Contributor ⭐️
April 16, 2018

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jessica_menius
Contributor ⭐️
April 16, 2018
Also, can you change the sender so it would be coming from a personal email and not the no-reply email?
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manmeet_dosanjh
Helper ⭐️
April 16, 2018
Yeah you can change the From email address directly within the "Outreaches" section of CoPilot. Which is separate from where you create the email template. 

Are you using CoPilot for this or Email Assist? 

To change the subject line, you can edit directly from the email template. See screenshot.

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lila_meyer
Gainsight Employee ⭐️⭐️⭐️
April 18, 2018
Hi Jessica, 

As Manmeet pointed out, these are all configurable options in the Outreach itself. There are detailed guides depending on which feature you're using:
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Lila Krutel, Dir. Global Education Services
dan_ahrens
Expert ⭐️⭐️⭐️
April 18, 2018
Hi Jessica,

Many corporate spam filters will prefix or append a tag like [marketing] or [spam] to emails that the filter suspects might contain content of that type. This is not something that Gainsight sets, though as Manmeet mentioned, there are steps you can take to minimize the chance that the spam filter will tag your email outreaches in that way. 
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VP of Customer Success at Forcepoint
sai_ram
Expert ⭐️⭐️
April 19, 2018
Hi Manmeet, I really appreciate your quick response here! Thanks! 
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manmeet_dosanjh
Helper ⭐️
April 19, 2018
Of course, always happy to help. Thanks!
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