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jessica_menius
Contributor ⭐️
Apr 16, 2018 11:12 PM UTC
Solved

How do I remove [MARKETING} that shows in the subject of the email template I create?

How do I remove [MARKETING} that shows in the subject of the email template I create?
manmeet_dosanjh
Helper ⭐️
Apr 16, 2018 11:35 PM UTC
Yeah you can change the From email address directly within the "Outreaches" section of CoPilot. Which is separate from where you create the email template. 

Are you using CoPilot for this or Email Assist? 

To change the subject line, you can edit directly from the email template. See screenshot.

8 replies

manmeet_dosanjh
Helper ⭐️
Apr 16, 2018 11:26 PM UTC
Hi Jessica,

Could you send a screenshot of the email template?
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jessica_menius
Contributor ⭐️
Apr 16, 2018 11:30 PM UTC

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jessica_menius
Contributor ⭐️
Apr 16, 2018 11:30 PM UTC
Also, can you change the sender so it would be coming from a personal email and not the no-reply email?
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manmeet_dosanjh
Helper ⭐️
Apr 16, 2018 11:35 PM UTC
Yeah you can change the From email address directly within the "Outreaches" section of CoPilot. Which is separate from where you create the email template. 

Are you using CoPilot for this or Email Assist? 

To change the subject line, you can edit directly from the email template. See screenshot.

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lila_meyer
Gainsight Employee ⭐️⭐️⭐️
Apr 18, 2018 12:14 AM UTC
Hi Jessica, 

As Manmeet pointed out, these are all configurable options in the Outreach itself. There are detailed guides depending on which feature you're using:
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Lila Krutel, Dir. Global Education Services
dan_ahrens
Expert ⭐️⭐️⭐️
Apr 18, 2018 2:50 AM UTC
Hi Jessica,

Many corporate spam filters will prefix or append a tag like [marketing] or [spam] to emails that the filter suspects might contain content of that type. This is not something that Gainsight sets, though as Manmeet mentioned, there are steps you can take to minimize the chance that the spam filter will tag your email outreaches in that way. 
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VP of Customer Success at Forcepoint
sai_ram
Expert ⭐️⭐️
Apr 19, 2018 11:10 AM UTC
Hi Manmeet, I really appreciate your quick response here! Thanks! 
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manmeet_dosanjh
Helper ⭐️
Apr 19, 2018 5:56 PM UTC
Of course, always happy to help. Thanks!
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