How do I remove [MARKETING} that shows in the subject of the email template I create?

Forum|Forum|8 years ago
April 16, 2018
8 replies
69 views

journey orchestrator

Best answer by manmeet_dosanjh

Yeah you can change the From email address directly within the "Outreaches" section of CoPilot. Which is separate from where you create the email template.

Are you using CoPilot for this or Email Assist?

To change the subject line, you can edit directly from the email template. See screenshot.

manmeet_dosanjh

Helper ⭐️

Hi Jessica,

Could you send a screenshot of the email template?

jessica_meniusAuthor

Contributor ⭐️

jessica_meniusAuthor

Contributor ⭐️

Also, can you change the sender so it would be coming from a personal email and not the no-reply email?

manmeet_dosanjhAnswer

Helper ⭐️

Yeah you can change the From email address directly within the "Outreaches" section of CoPilot. Which is separate from where you create the email template.

Are you using CoPilot for this or Email Assist?

To change the subject line, you can edit directly from the email template. See screenshot.

lila_meyer

Gainsight Employee ⭐️⭐️⭐️

Hi Jessica,

As Manmeet pointed out, these are all configurable options in the Outreach itself. There are detailed guides depending on which feature you're using:

Lila Krutel, Dir. Global Education Services

dan_ahrens

Expert ⭐️⭐️⭐️

Hi Jessica,

Many corporate spam filters will prefix or append a tag like [marketing] or [spam] to emails that the filter suspects might contain content of that type. This is not something that Gainsight sets, though as Manmeet mentioned, there are steps you can take to minimize the chance that the spam filter will tag your email outreaches in that way.

VP of Customer Success at Forcepoint

sai_ram

Expert ⭐️⭐️

Hi Manmeet, I really appreciate your quick response here! Thanks!

manmeet_dosanjh

Helper ⭐️

Of course, always happy to help. Thanks!

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