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kate_popp
kate_popp
Contributor ⭐️⭐️
May 28, 2015
Question

Ideas for Logging Irrelevant CTAs

  • May 28, 2015
  • 3 replies
  • 53 views
As we're implementing Gainsight, we're trying to track which CTAs are misfiring or are limitedly relevant for certain customer types. We created a new CTA stage called "Closed-Irrelevant" to measure how many and which ones.

I'm curious to know how others have tracked this if at all?

    3 replies

    emma
    emma
    Contributor ⭐️⭐️
    May 28, 2015
    We did something really similar - created a Closed - Invalid status that we used for duplicates or invalid CTAs for whatever reason.
      julia_guyadeen
      julia_guyadeen
      Contributor ⭐️⭐️⭐️
      May 28, 2015
      Hi Kate - we've been using the same process at Gainsight with a "Closed - No Action" status.
        evan_luberda
        evan_luberda
        Helper ⭐️
        December 3, 2015
        Hey Julia,

        I recently started going through all of the unanswered

        or unresolved problems and questions here. Was checking to see if this

        has been resolved or if it is an ongoing issue/question?

        Thanks,
        -Evan
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