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kate_popp
kate_popp
Contributor ⭐️⭐️
May 28, 2015
Question

Ideas for Logging Irrelevant CTAs

As we're implementing Gainsight, we're trying to track which CTAs are misfiring or are limitedly relevant for certain customer types. We created a new CTA stage called "Closed-Irrelevant" to measure how many and which ones.

I'm curious to know how others have tracked this if at all?

    3 replies

    emma
    emma
    Contributor ⭐️⭐️
    May 28, 2015
    We did something really similar - created a Closed - Invalid status that we used for duplicates or invalid CTAs for whatever reason.
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      julia_guyadeen
      julia_guyadeen
      Contributor ⭐️⭐️⭐️
      May 28, 2015
      Hi Kate - we've been using the same process at Gainsight with a "Closed - No Action" status.
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        evan_luberda
        evan_luberda
        Helper ⭐️
        December 3, 2015
        Hey Julia,

        I recently started going through all of the unanswered

        or unresolved problems and questions here. Was checking to see if this

        has been resolved or if it is an ongoing issue/question?

        Thanks,
        -Evan
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