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imran1184
imran1184
Contributor ⭐️⭐️⭐️
Jan 16, 2020 7:35 PM UTC
Solved

Is it possible for user to get notified via email when he,himself assigns CTAs

I am working with a customer in which he has automated playbooks that assigns CTAs.

He wants email notification even when he, himself is getting assigned CTA. Could someone please tell me if it is possible.

 

 

lila_meyer
lila_meyerAnswer
Gainsight Employee ⭐️⭐️⭐️
Jan 21, 2020 5:31 PM UTC

Hi @sagan_sherlin Yes, Admins can enable notifications at the org level.

Lila Krutel, Dir. Global Education Services
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5 replies

lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
Jan 16, 2020 7:59 PM UTC

Thanks for posting your question! I think this may depend on whether the individual has email notifications enabled or not, under the bell icon in global nav:

 

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Lila Krutel, Dir. Global Education Services
    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Jan 20, 2020 4:18 PM UTC

    @imran1184 is your query solved? Please let us know if you need help here.

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    imran1184
    imran1184Author
    Contributor ⭐️⭐️⭐️
    Jan 20, 2020 8:03 PM UTC

    @lila_meyer @sai_ram 

    What I understood when someone himself/herself creates a CTA He/She will not be notified even when Email Channel and Event subscription is checked for ‘Created CTA’. Please correct me if I misunderstood.
    Thanks

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    sagan_sherlin
    sagan_sherlin
    Helper ⭐️⭐️
    Jan 21, 2020 5:13 PM UTC

    Pinging off @lila_meyer - Is it possible to enable this globally by default?  Rather than the user having to enable?

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    lila_meyer
    lila_meyerAnswer
    Gainsight Employee ⭐️⭐️⭐️
    Jan 21, 2020 5:31 PM UTC

    Hi @sagan_sherlin Yes, Admins can enable notifications at the org level.

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    Lila Krutel, Dir. Global Education Services
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