Hi folks,
Getting desperate for some solutions and thought I would crowd source to see if any of you had this issue and had resolved. We all know that the last release had some changes that required MS Admins to approve permission for the Gainsight Outlook App. That worked like a charm for most of our Users.
However, I have 4 Users that we cannot get to make a connection with the app. Out CIT has uninstalled Outlook and the App, validated all the versions and we are having no luck with these users. It isn’t even connecting enough to get to a screen where they could sign on.
My low tech skills tell me this isn’t an App Issue , but probably something specific to their network credentials , but we are at a loss and they are weeks behind in being able to log emails.
