We are looking for a better way to manage Risk CTA’s specifically when they are being reduced in priority.  If the priority starts off as Critical-we as managers have specific actions to take.  And if the Risk priority changes to Low/Medium/High, we as managers would have specific actions to take.  Our thoughts are to either:

1.  Have the priority level not editable by the CSM and only editable by the Managers, and/or take away the ability for CSM’s to close the CTA and only Managers can do that.
2. Find a solution that when the priority level changes from Critical to either Low/Medium/High to either have an email generated to the manager(s), a CTA created for the Manager, or a way to report on “when priority level changes show date change”. 

Anyone have ideas?