Mass update CTA due date and snooze status/date

Hi Scott,

In the Administration tab of Gainsight there is an option to mass edit CTAs from within the Cockpit Configuration tab. See screenshot below (See right hand side of screen).

Would this solve your use case?

Hi Evan,

No it will not.  If you click on Mass Edit and select a sample of records, you will see that the only actions you can take are:  Reassign Ownership, Status, Priority, Reason and Delete.

What I am requesting are the options to take the following actions:  Due Date, Snooze Date, Snooze Status.

Thanks,

Scott

Hi Scott:

You're right. There isn't a way to mass update those values in the UI. You can mass update them through a data loader or through a script. I'll let the product team comment if the other update options are on the roadmap.

If you have any questions about the data load or script options, please let me know.

Hello,

Following up on this on behalf of a client, who is interested in seeing a mass Snooze option within the UI and is curious as to whether this is on the roadmap.

Thanks,
Dillon

Hello Scott,

Have there been any changes to this? I have clients who are as a group impacted by various external factors and CSMs will be unable to reach them for weeks. The CSMs in question have 70+ CTAs related to the set of clients, and changing the dates manually is exceptionally time consuming. Is there any hope of a solution on this?

Thanks very much for your consideration,
Steven Doty

Hi Steven:

I'll be sure to ping the corresponding Product manager to get an update here.  Are you wanting to update the dates for the CTAs with a static value?  As in add n days to the existing due date?  Or add n days to today to create the new due date?  I am happy to help achieve this ad hoc to help if that's of interest via a script.  

Thanks
Scott

Hi Scott-

It would be helpful to be able to do the above (add n days to due date, etc), however it would be very helpful to also be able to set an explicit date.  There are many times where playbook task date estimations do not follow what actually needs to happen by a certain date.  For instance, we are in the midst of annual account planning with very specific deadlines.  Depending on which day a CTA is created, the due date for each task will be different.  What I'd like is to be able to mass update those CTAs and associated tasks (identified by playbook and/or name) using specific due dates.

Jennifer

Hello Scott,

I agree with Jennifer. In our org moving all due dates to a specific date would be most helpful. I would like to be able to change dates dynamically as well.

Thanks for your assistance!
Steven Doty

Hi Everyone:

An update from the Product team.  This is currently not on the short term roadmap, however it may be taken up after May of this year.  Further updates will be posted here.

Hi Steven:

Feel free to reach out to me via email if you'd like me to help with a script for a one off scenario (could be reused as needed in the future).

smorris@gainsight.com