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amanda_neil
amanda_neil
Contributor ⭐️⭐️⭐️⭐️⭐️
May 18, 2018
Solved

Need the ability to set up multiple time zones for frequency email notifications

  • May 18, 2018
  • 3 replies
  • 76 views
When setting up Email Notifications the tool only allows for one time zone but we have CSMs in other countries and need the ability to update the time frequency based on the time zone they are in.
    Best answer by theresalucius

    Hello! I received feedback from one of our CSM’s based in the UK that their notifications are coming through really late in the evening their time since the notifications are based in US time zones. They would like to be able to set their daily notifications to arrive around their time zones so that they are better aligned when they check their inbox in the morning.

    3 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    June 15, 2018
    Hi Amanda,

    Are you referring to these notification settings in Gainsight, or somewhere else? I'm not sure if those notifications would respect the end user's timezone setting in SFDC.
    Lila Krutel, Dir. Global Education Services
    theresalucius
    theresaluciusAnswer
    Helper ⭐️
    October 24, 2019

    Hello! I received feedback from one of our CSM’s based in the UK that their notifications are coming through really late in the evening their time since the notifications are based in US time zones. They would like to be able to set their daily notifications to arrive around their time zones so that they are better aligned when they check their inbox in the morning.

    Theresa Lucius
    parimala_agnihotri
    Helper ⭐️
    October 24, 2019

    Amanda, I agree with you on this. Notifications should honor the user’s timezone settings, especially when teams are global.

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