Problem with Support Ticket Form & Login

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We migrated our support documentation to a new platform this afternoon, and currently the Submit Ticket and Sign In buttons are not working on https://support.gainsight.com.

To contact Gainsight support in the meantime, please email support@gainsight.com. During business hours, you can also use the support chat option on Gainsight Go.

I'll post an update when the links are working again. Thank you for your patience.

lila_meyerAuthor

Gainsight Employee ⭐️⭐️⭐️

The Sign In and Submit Ticket links are working now, and allow you to submit tickets through Zendesk or check case status.

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Lila Krutel, Dir. Global Education Services

darkknight

Expert ⭐️

Lila, at first glance this new platform is great! Seems very well organized and makes information easier to find! Great job!

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Jeff Kirkpatrick

lila_meyerAuthor

Gainsight Employee ⭐️⭐️⭐️

Thanks for the early feedback, Jeff.

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Lila Krutel, Dir. Global Education Services

smorrisgainsightcom

Helper ⭐️⭐️⭐️

Have we had any reported issues with old links not redirecting? I've experienced this a few times today. Thanks

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lila_meyerAuthor

Gainsight Employee ⭐️⭐️⭐️

Hi Scott, Please report any broken links to docs@gainsight.com. All of the our old article URLs now have new URLs, so if you're trying to access a link from a bookmark or an old email for example, the link has changed. However, if you're on the new site and you encounter a broken link within an article, please report it and we'll fix it.

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Lila Krutel, Dir. Global Education Services

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