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lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
February 18, 2017
Question

Problem with Support Ticket Form & Login

  • February 18, 2017
  • 5 replies
  • 74 views
We migrated our support documentation to a new platform this afternoon, and currently the Submit Ticket and Sign In buttons are not working on https://support.gainsight.com.

To contact Gainsight support in the meantime, please email support@gainsight.com. During business hours, you can also use the support chat option on Gainsight Go. 

I'll post an update when the links are working again. Thank you for your patience.

      5 replies

      lila_meyer
      lila_meyerAuthor
      Gainsight Employee ⭐️⭐️⭐️
      February 19, 2017
      The Sign In and Submit Ticket links are working now, and allow you to submit tickets through Zendesk or check case status. 
      Lila Krutel, Dir. Global Education Services
      darkknight
      darkknight
      Expert ⭐️
      February 19, 2017
      Lila, at first glance this new platform is great!  Seems very well organized and makes information easier to find! Great job!
      Jeff Kirkpatrick
        lila_meyer
        lila_meyerAuthor
        Gainsight Employee ⭐️⭐️⭐️
        February 20, 2017
        Thanks for the early feedback, Jeff.
        Lila Krutel, Dir. Global Education Services
        smorrisgainsightcom
        smorrisgainsightcom
        Helper ⭐️⭐️⭐️
        February 20, 2017
        Have we had any reported issues with old links not redirecting?  I've experienced this a few times today.  Thanks
        lila_meyer
        lila_meyerAuthor
        Gainsight Employee ⭐️⭐️⭐️
        February 21, 2017
        Hi Scott, Please report any broken links to docs@gainsight.com. All of the our old article URLs now have new URLs, so if you're trying to access a link from a bookmark or an old email for example, the link has changed. However, if you're on the new site and you encounter a broken link within an article, please report it and we'll fix it.
        Lila Krutel, Dir. Global Education Services
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