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RichText 2 Text fucntionality in Rules

  • June 5, 2018
  • 3 replies
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einat_pick
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We want to be able to push text from a specific Timeline record into a Text field in SFDC object.
Timeline body is RichText
SFDC object field type is Text

We could define a rule that does it.
But the RichText was pushed with all the HTML special characters and made the text unreadable.

It would be great if GS can convert the RichText into plain Text.

Thanks,
Einat

Best answer by jitin_mehndiratta

Hi Einat,

Did you try creating a custom field of "Rich text" in the SFDC object and then populate it with the timeline rich text?

Regards,
Jitin

3 replies

dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • June 5, 2018
Sounds like a good feature request for Salesforce to ask them to support RichText! 🙂

jitin_mehndiratta
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  • Answer
  • June 19, 2018
Hi Einat,

Did you try creating a custom field of "Rich text" in the SFDC object and then populate it with the timeline rich text?

Regards,
Jitin

einat_pick
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  • June 25, 2018
Thank you Jitin and Dan. We ended up creating an SFDC field that does it.