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einat_pick
einat_pick
Contributor ⭐️⭐️⭐️⭐️⭐️
June 5, 2018
Solved

RichText 2 Text fucntionality in Rules

  • June 5, 2018
  • 4 replies
  • 101 views
We want to be able to push text from a specific Timeline record into a Text field in SFDC object.
Timeline body is RichText
SFDC object field type is Text

We could define a rule that does it.
But the RichText was pushed with all the HTML special characters and made the text unreadable.

It would be great if GS can convert the RichText into plain Text.

Thanks,
Einat
    Best answer by jitin_mehndiratta
    Hi Einat,

    Did you try creating a custom field of "Rich text" in the SFDC object and then populate it with the timeline rich text?

    Regards,
    Jitin

    4 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    June 5, 2018
    Sounds like a good feature request for Salesforce to ask them to support RichText! 🙂
    VP of Customer Success at Forcepoint
    jitin_mehndiratta
    jitin_mehndirattaAnswer
    Helper ⭐️⭐️⭐️
    June 19, 2018
    Hi Einat,

    Did you try creating a custom field of "Rich text" in the SFDC object and then populate it with the timeline rich text?

    Regards,
    Jitin
    einat_pick
    einat_pickAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    June 25, 2018
    Thank you Jitin and Dan. We ended up creating an SFDC field that does it.
      A
      AL Integration
      Contributor ⭐️
      February 2, 2026

      Hi there,

       

      Due to the limitation of not using a rich text field in the criteria/filter of a rule, I am unable to integrate GS with Jira as the “requester” field in Jira has a lot of characters which are not coming in the string field

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