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Question

Sending surveys outside of GS

  • November 18, 2020
  • 4 replies
  • 64 views

heather_hansen
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Our Marketing team is interested in potentially sending the NPS survey we have in GS via text message.  Is this something that other customers have done and if so, do you have a vendor/partner you would recommend?

Also, I'm assuming since we'd be using the survey link from GS that we would still be able to see the results in GS and calculate the response rate, just based on looking at other posts, we would potentially have to use an anonymous survey instead of a non-anonymous?

4 replies

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • November 26, 2020

@heather_hansen Thanks for sharing this use-case here. Interesting use-case. I am interested too!! 

I will check and get back to you. Thanks!!


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • November 26, 2020

@meenal_shukla any idea about this? 


gunjanm
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  • Expert ⭐️
  • 523 replies
  • December 1, 2020

@heather_hansen from a recent demo my user research team had with Gainsight (to try to get them to switch from Qualtrics), I believe the CS product’s only option is an anonymous link.

PX apparently has some further capabilities that essentially act as an anonymous link but allow for better embedding (in-app engagements), but I am extremely limited on my knowledge in that end. 


heather_hansen
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  • 954 replies
  • December 14, 2020

Found a couple of vendors if anyone is interested.  Check out Sightmill and Textline.


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