When we are mapping a dropdown (either Single or Multi) field in external action and if that field contains blank from the source, the rule says success but the success plan isn't being created. This is only happening when the source field is of picklist/multi picklist data type.
Question
Success Plan Not Creating Via External API If Picklist Is Blank
+4
+1Hello
+3Hi
When I try to map the Picklist fields in the Success Plan Creation/Update via External API, from the Rules, it is not allowing me to map it with the Picklist field, instead it is showing all the values.
So can you please provide some more information on this if possible with some screenshot or video record.
Screenshot:
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.