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Gainsight Employee ⭐️
tejkumar
Gainsight Employee ⭐️
October 8, 2021
Question

Success Plan Not Creating Via External API If Picklist Is Blank

  • October 8, 2021
  • 2 replies
  • 85 views

When we are mapping a dropdown (either Single or Multi) field in external action and if that field contains blank from the source, the rule says success but the success plan isn't being created. This is only happening when the source field is of picklist/multi picklist data type.

2 replies

Cornelia
Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
October 12, 2021

Hello @tejkumar, thank you for your post. Having this looked into by our Product Manager who will get back to you. 

phani_kumar
phani_kumar
Gainsight Employee ⭐️⭐️
October 12, 2021

Hi @tejkumar 

When I try to map the Picklist fields in the Success Plan Creation/Update via External API, from the Rules, it is not allowing me to map it with the Picklist field, instead it is showing all the values.

So can you please provide some more information on this if possible with some screenshot or video record. 

Screenshot:

 

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