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Julian
Gainsight Employee ⭐️⭐️⭐️
December 29, 2017

The first Analytics Dashboard is live!

  • December 29, 2017
  • 19 replies
  • 593 views
Hi all!

As we want to leave this year with a bang, we just have released our very first Analytics Dashboard for all of you! :)

You are able to find it in the Analytics section of your control environment:


Some communities are still in the process of synchronizing the data base, so if you encounter issues accessing the dashboard, then this probably can be explained by that.

This first release is very important to us, now the ground work has been done to release more dashboards in the upcoming months. We already received quite innovative ideas for future dashboards, please keep providing us with your awesome feedback!

As we plan to move all exports to this new page at a later stage, maybe you can also share your current cases for doing exports? This way we can optimize our plans to deliver the best experience possible!

Please note: You might get a login-prompt when you click on the dashboard. You can simply abort it, you don't need to log in. ;)

If there should be any issues while using the dashboard, then simply reload the page. That will do the trick in most of the cases. Should you encounter anything that looks like a bug to you, please inform my colleagues from support!

Of course I am excited to hear your thoughts on this! If you should have questions, I will do my very best to answer them. ;)

Last but not least, I want to wish all of you a joyful ending of this year and an awesome start in 2018!

Cheers,

Julian

19 replies

tomasmouton
Contributor ⭐️⭐️⭐️⭐️
January 2, 2018
Hi @Julian ,

I will explore the dashboard for sure 😀

For now, the time range selection isn´t working for me... I choose "Last 30 days" and nothing 😔

Also, the loading is very slow and the Scroll on the graphics vs on the page is overlapping.

Some quick feedback so far. I know it´s a beta version.
Regards, Tomás Mouton
maikbrox
Contributor ⭐️
January 3, 2018
Hi @Julian ,

I will explore the dashboard for sure 😀


For now, the time range selection isn´t working for me... I choose "Last 30 days" and nothing 😔


Also, the loading is very slow and the Scroll on the graphics vs on the page is overlapping.

Some quick feedback so far. I know it´s a beta version.


Hi @tomasmouton

Glad to see your feedback. If I may take the freedom to assume that the "Last 30 days" thing is the most important thing to fix, I will discuss a few ways to improve on this with our product owner as soon he is back from holidays.

On the "loading is very slow". Can you elaborate on what exactly is slow? The initial load time where the page stays white? To me it takes 2 to 3 seconds display the first visualisations. Is it slower at your computer?
Jurgen
Helper ⭐️
January 4, 2018
Congrats on this feature!

I don't care for the graphic dashboards much, since we use CSV-exports to make our own dashboards that are quite elaborate (a top 5 of topics that you can sort by 2 axes (replies and likes), that just won't do). Some additions would add insights I'd like to have.

In the old dashboard, I could look at the replies, topics and likes trends seperately. This is useful, because the relatively high amount of replies make topics and likes trend really hard to discern. Since you're going to be refining and extending the dashboards for the coming months: is there any way to reach the old dashboard right now?
maikbrox
Contributor ⭐️
January 4, 2018
Congrats on this feature!

I don't care for the graphic dashboards much, since we use CSV-exports to make our own dashboards that are quite elaborate (a top 5 of topics that you can sort by 2 axes (replies and likes), that just won't do). Some additions would add insights I'd like to have.

In the old dashboard, I could look at the replies, topics and likes trends seperately. This is useful, because the relatively high amount of replies make topics and likes trend really hard to discern. Since you're going to be refining and extending the dashboards for the coming months: is there any way to reach the old dashboard right now?


Yes, the url is still available as it was before, if I am right.
Jurgen
Helper ⭐️
January 4, 2018
I lost the URL, unfortunately 😕
Julian
JulianAuthor
Gainsight Employee ⭐️⭐️⭐️
January 5, 2018
I lost the URL, unfortunately :/

No worries, that should do the trick (it worked for me...): https://XXXX/analytics/activity#tab/day

Edit: Just saw that the data could be missing... it might be that @maikbrox disconnected it?

Edit2: Ok I have found out that there is a current issue causing this. It should be fixed soon. 🙂
I follow my nose, it always knows
Jurgen
Helper ⭐️
January 6, 2018
@Julian
I figured the fact that data was missing was due to the recent server issues, so no problem! 🙂
tomasmouton
Contributor ⭐️⭐️⭐️⭐️
January 8, 2018
Hi @maikbrox , sorry for the waiting. For me it takes a little bit more to load. But I thinks it´s better now 😀

Can someone help me understanding some metrics? For instance:
  • "Replies 1,78k 33,1% of replies" --> what does that % means?
Regards, Tomás Mouton
Jurgen
Helper ⭐️
January 8, 2018
I'm guessing it's the difference between the same period as selected, before it. Not very clear in my opinion either.
christophrooms
Gainsight Employee ⭐️
inSided Product Team
January 16, 2018
Hi @maikbrox , sorry for the waiting. For me it takes a little bit more to load. But I thinks it´s better now 😀


Can someone help me understanding some metrics? For instance:
  • "Replies 1,78k 33,1% of replies" --> what does that % means?


The 33,1% indicates the difference with the previous period. So you have 33.1% more replies.