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sierra_evans
sierra_evans
Contributor ⭐️⭐️⭐️⭐️⭐️
Jun 10, 2020 2:16 PM UTC
Solved

Timeline drafts disappear?

Curious if anyone has received reports of drafted timeline entries about a week old disappearing without notification? I understand if we reach an org limit on drafts, notifications will be sent to users with older drafts before deletion, but in this case a user is reporting drafts created last week for two separate clients just vanishing. 

rakesh_lingalaAnswer
Helper ⭐️⭐️⭐️
Oct 21, 2020 5:17 AM UTC


Hello Everyone!

Happy to announce that elements for Activity Drafts have been revised to make the options clearer and the drafts easier to manage as part of the v6.18 release (SFDC / NXT). With this release, the Draft tab displays a list of all saved drafts. Users have the option to configure the draft further, log it as an activity, or discard it permanently.

This feature is implemented in both SFDC & NXT versions.

Thanks for posting!

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5 replies

nitisha_rathi
nitisha_rathi
Expert ⭐️⭐️
Jun 19, 2020 9:55 AM UTC

@sierra_evans We don’t delete drafts automatically. Please raise a support ticket if you again face this issue.

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    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Jun 26, 2020 9:47 AM UTC

    @sierra_evans is the issue addressed by our support team? Please let us know if you need any help. 

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    sierra_evans
    sierra_evansAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Jun 26, 2020 12:56 PM UTC

    Thank you - this was a single incident so perhaps isolated. I will submit a support ticket if it is reported again. Appreciate your help!

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      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Jul 9, 2020 8:50 AM UTC

      @sierra_evans Thanks for the update, always welcome any help on the product. 

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      rakesh_lingalaAnswer
      Helper ⭐️⭐️⭐️
      Oct 21, 2020 5:17 AM UTC


      Hello Everyone!

      Happy to announce that elements for Activity Drafts have been revised to make the options clearer and the drafts easier to manage as part of the v6.18 release (SFDC / NXT). With this release, the Draft tab displays a list of all saved drafts. Users have the option to configure the draft further, log it as an activity, or discard it permanently.

      This feature is implemented in both SFDC & NXT versions.

      Thanks for posting!

      Translate
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