Happy holidays from Gainsight Support!! Below are the updated holidays where you may see delayed response times or certain channels of support closed.  

• Thursday, Dec 24:
  • Live chat disable
  • Phone support disabled
  • Delayed response time on non-urgent issues
  • No change in email & portal ticket submission
  • Staffed 24 hours, but agents only working high severity cases
• Friday, Dec 25:
  • Closed
• Monday-Thursday Dec 28-31
  • Live chat disable
  • Phone support disabled
  • Delayed response time on non-urgent issues
  • No change in email & portal ticket submission
  • Staffed 24 hours, but agents only working high severity cases
• Friday, January 1
  • Closed

We will return to normal business hours and all channels operating on January 4, 2021.  As a reminder, you can submit support cases through the portal, following the guide here. 

We hope all of our customers have a safe and healthy holiday season!!