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Question

What do the images in the Snapshot Mode of program journeys mean?

T

Sometimes, in the snapshot mode of the program journeys, I see an image of a person with a pulsing red circle. What does that mean and how long should it last? 

 

4 replies

heather_hansen
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  • heather_hansen
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  • 954 replies
  • November 4, 2021

@talk2raquel Looks like it shows the participants that are currently at that step.  It stays there as long as they are in that step. For example, I have an email program with 2 emails and a CTA.  Just went out yesterday, and so I see all the participants that went through that first email.  Once they progress past that for a conditional wait or timer, they’ll move on to the next step.  So, in your screenshot, you have a group at that first step, and then another group that are going through that next step past the conditional wait. You can click it and see those participants too.

T
anirbandutta
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  • T
    talk2raquel
  • anirbandutta
    anirbandutta
T
  • talk2raquel
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  • Contributor ⭐️
  • 1 reply
  • November 4, 2021

Is this a new feature Gainsight recently added? I haven’t noticed it before?

heather_hansen
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  • heather_hansen
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  • 954 replies
  • November 4, 2021

Not sure.  I don’t use snapshots that much, but I might start now!  

dan_ahrens
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  • dan_ahrens
  • Expert ⭐️⭐️⭐️
  • 1984 replies
  • November 5, 2021

Snapshot mode view has been around a while - probably over 2 years at this point I think. 

VP of Customer Success at Forcepoint

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