Skip to main content
marcelo
marcelo
Helper ⭐️
May 24, 2018
Solved

Where does Surveys get the value for "Survey Participant::Display Name" CTA token from?

  • May 24, 2018
  • 4 replies
  • 79 views
Does anyone know where the Survey engine gets the "Survey Participant::Display Name" token from? I'm testing out the CTA functionality from surveys and I find that the CTA is created but this token shows as the customer's email address rather that their name. Any ideas?
    Best answer by sekhar_dutta
    If you are sending survey using Advanced Outreach and your participant source is Contact then make sure that you have mapped 'Sfdc Contact Id' in Advanced Outreach Participant Sources Mapping.

    4 replies

    sekhar_dutta
    Gainsight Employee ⭐️
    sekhar_dutta
    Gainsight Employee ⭐️
    May 24, 2018
    It comes from 'DisplayName__c' field of 'SurveyParticipant__c' object.  If name is not found then email id get stored in DisplayName__c field.
    marcelo
    marceloAuthor
    Helper ⭐️
    May 24, 2018
    Thanks Sekhar! How do those fields get populated and how can I make sure the Display Name is provided? Is it taking it from Contact object or does it have any type of integration with the Advanced Outreach?
    sekhar_dutta
    Gainsight Employee ⭐️
    sekhar_duttaAnswer
    Gainsight Employee ⭐️
    May 24, 2018
    If you are sending survey using Advanced Outreach and your participant source is Contact then make sure that you have mapped 'Sfdc Contact Id' in Advanced Outreach Participant Sources Mapping.
      marcelo
      marceloAuthor
      Helper ⭐️
      May 24, 2018
      You tha man!!!!! Thanks a ton.. that was it.. not sure why we forgot to map it. Thanks!
      Terms & ConditionsAccessibility statement