What notification e-mails are sent to members?
You might ask yourself which notification emails are being sent from the platform. This topic provides an overview of all emails.
Account
Activation Email (not for SSO-Login)
A user will receive this email after a visitor registers on your community. The user has to manually activate his/her account in order to become active on the community (until then, the user will have the primary role "User awaiting email confirmation" and will not be able to be active on the community).
Example
Confirmation Email (also for SSO-Login)
This email is triggered once a user has confirmed his/her account via email, or, for SSO-login, after a user has chosen a username and agreed to the terms & conditions.
Tip: Check our inSpired notification for a good example of activating content!
Example
Community Activity
New topic
This email informs a user that a new topic (article, discussion, question, idea) has been started in a subforum. This email only goes to these users who have subscribed to a subforum (button at the top right of a subforum).
Note: This mail will also be sent for topics which are being moved to a subforum, the community counts this as a new topic.
Example
New reply
This email is sent to users who:
- Have been active in a topic (as a topic starter or commenter)
- Have subscribed to a topic (button located at the top right)
Users can choose one of the following reply email notifications:
- Notify me only about the first new reply since my last visit: Users receive a notification for the first reply, and after that, they will only receive notifications again once they visit the topic. When they visit the topic (while logged in), the system resets, and a notification is sent again for the first new activity. This option is the default notification setting.
- Notify me about every reply: Users receive notifications for every reply, regardless of whether they visit the topic again.
To enable these email notifications:
- Log in to Destination.
- From the user profile drop-down list, select Settings. The Settings page appears
- Click the Notifications tab.
- Under Replies, select the Notify me about every reply option.
- Click SAVE CHANGES.
Note: The Notify me only about the first new reply since my last visit option is the default notification configuration.
Example
Topic answered
Here the same rules apply as for the "new reply"-notification, with the small difference that it only will be delivered once a reply has been marked as the valid answer.
Example
User-specific
@-mention
This notification will be triggered by @-mentions within a topic and will be sent to that user. Note that this specific notification will be send regardless of any other notifications, so it could happen that a "new reply"-notification and an "@-mention"-notification will be sent at the same time. In order to not annoy users, I would recommend you to only mention users when they are not active in a topic (or not have been active for a while).
Example
Private message
This notification is there to notify users of a new private message. Users will receive a new notification for every new private message.
Example
Groups & Events:
New event
When a new event is created within a group, the platform will notify all members about it.
Additional topics you might want to read now:
How to improve an email notification
Activate your community with inSpiring notification emails