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Set the ranking order of actions based on requirements now LIVE with the Patch Release!


sshroff
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  • Gainsight Employee ⭐️⭐️
  • 53 replies

Please see the patch release notes for this new enhancement here

10 replies

tmorgan
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  • Helper ⭐️
  • 30 replies
  • December 19, 2023

Very nice! Super helpful feature.


matthew_lind
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 651 replies
  • December 19, 2023

This is a big step forward. There is much happiness here for the ability to order Rule Actions.


Ester.Memoli
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  • Helper ⭐️
  • 87 replies
  • December 20, 2023

Yeah! Good enhancement for sure! 


Stuart
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  • Helper ⭐️⭐️
  • 144 replies
  • December 20, 2023

Great enhancement and thanks to everyone involved in deploying this patch.  As suggested on the original idea thread a further enhancement would be to make the ordering modal available from directly on the Action Setup page, without having to enter into a rule action to find (feels a bit buried in the UI just now?). Something like this:

 

 


sarahmiracle
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 354 replies
  • December 26, 2023

Great enhancement, but is it not released to all tenants yet? I’m not seeing the “Actions Execution Order” as an option when clicking the three dots in any action page. 

😭😭😭

 


matthew_lind
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 651 replies
  • January 2, 2024

@sarahmiracle I’ve observed (purely anecdotally) that the Actions Execution Order menu item only appears when my Rule has 2 or more Actions. I can’t quite tell from your screenshot if that scenario applies to your example.


sshroff
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  • Author
  • Gainsight Employee ⭐️⭐️
  • 53 replies
  • January 2, 2024

@sarahmiracle Apologies for the delay as we were off for the holiday. @matthew_lind  is correct, it only shows if your rule has 2 or more actions. 


sarahmiracle
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 354 replies
  • January 2, 2024

Hmm...it’s got 7 actions. I’ll raise a ticket with Support @sshroff @matthew_lind 


sshroff
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  • Author
  • Gainsight Employee ⭐️⭐️
  • 53 replies
  • January 2, 2024

Got it, I’ll raise it internally as well. Thanks for confirming. @sarahmiracle 


sshroff
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  • Author
  • Gainsight Employee ⭐️⭐️
  • 53 replies
  • January 2, 2024

Sarah and I connected and we’re all good on this issue. If anyone else experiences this issue, you may just need to clear cache or refresh. 


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