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Add Ability to Bookmark or Save Community Posts

Related products:CC Notifications & Subscriptions
  • September 5, 2024
  • 8 replies
  • 44 views

spencer_engel

Hi there - 

 

I would like to see an enhancement where we could bookmark or save community posts within the platform itself rather than having to bookmark through my browser. This would be helpful for two major reasons: 

  1. When people move companies, they still can retain their bookmarked posts in Community rather than have to rebuild all their bookmarks in their browser.
  2. It would be helpful to quickly reference my favorites within my profile. Right now, I often find it difficult to search my recently “liked” or “commented” Community posts. If I had the ability to bookmark them (and by extension “un-bookmark” when I no longer need it) in the platform, it would help a lot.

Thanks for considering.

8 replies

romihache
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 426 replies
  • March 5, 2025

Pretty please. I realized I voted but didn’t comment on this idea, I just replied to a question via GGA sending over a tutorial that I have “bookmarked” (actually, I’m saving them in Keep with a label by category and adding a comment as it helps me to find what I’m looking for)

It would be much more efficient as a native feature.


Sudhanshu
  • Gainsight Product Manager
  • 174 replies
  • March 6, 2025
New IdeaOpen

  • Gainsight Employee ⭐️
  • 37 replies
  • March 19, 2025

Hi ​@spencer_engel and ​@romihache - asking out of curiosity:

 

Would subscribing to topics help address this need? This is something that we currently support.

You can either manually subscribe to a topic or you can reply to a topic and you are automatically subscribed to it.

 

Every topic that you subscribe to can currently be found in the Subscriptions page which you can access by clicking your avatar in the Mega Menu.

Like that you avoid having to manually save each topic as a bookmark in your browser and the topics are always saved at the account level, so if a user changes companies but retains the same community account they will still be able to access the topics.

When a topic is no longer required a user can simply unsubscribe from it and it will disappear from the page.

 

Please, let me know if it makes sense for this particular use case.


spencer_engel
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  • Author
  • Expert ⭐️
  • 669 replies
  • March 19, 2025

Hmm, that might work ​@hhugo. I know I can manually subscribe to certain posts. It also looks like if I upvote and/or comment on a post, it automatically subscribes me to that post too? Can you confirm? If so, then I think that might be good enough here.


alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 659 replies
  • March 19, 2025

@hhugo It doesn’t because we get auto subscribed to stuff we created or that we upvote, and there’s no ability to search through that. I have 471 subscribed posts. Out of that, there’s probably only a few I want to save to be able to go back to.


dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 647 replies
  • March 19, 2025
alizee wrote:

@hhugo It doesn’t because we get auto subscribed to stuff we created or that we upvote, and there’s no ability to search through that… there’s probably only a few I want to save to be able to go back to.

 

☝ This, 💯

Once I’ve posted an idea (or commented on one), if I want to check back in on it down the road, I have to hope my search strings can populate it. Otherwise there’s a lot of tabbing through pages upon pages of my subscriptions/replies. I have 40 topics I’ve created, 639 replies, and 774 subscriptions. And that’s just at present.

We need to have the ability to add a bookmarks section to our subscriptions -- even if it’s just one additional category, that’d be massively helpful.


romihache
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 426 replies
  • March 19, 2025

Y’all beat me to it!
What they said ☝🏻


  • Gainsight Employee ⭐️
  • 37 replies
  • March 19, 2025

@spencer_engel that is correct, if you comment or upvote a topic you will get auto-subscribed.

 

@alizee, ​@dayn.johnson and ​@romihache we will keep this idea open for further voting and consider your feedback.

Thank you all for your insights so far - super valuable!


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